Itil Knowledge Management Process Lead Jobs (NOW HIRING)

PLEX Solutions, Part of Markon, is looking for a Knowledge Manager to support a customer in the Annapolis Junction, MD area.

• Acts as an SME for Knowledge Management and its reporting capabilities, manages content and workflow, and educates front-end users on the use of the Knowledge Management System
• Integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers
• Trains and educates front-end users of the knowledge management tools
• Coordinates process improvement initiatives through the disciplined use of technology solutions, facilitates discussion of process alternatives to arrive at best practices, and coordinates the development and modification of new and existing content
• Provides operational support to CNMF by conducting and overseeing data analysis to optimize search results and ensure proper categorization of content
• Provides strategic direction to business groups through initiative prioritizing, integration, and resource application and ensures that policies and procedures align with the USCYBERCOM mission
• Manages content that integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers
• Oversees reporting to support operations and prepares analysis and recommendations related to categorization of content and optimizing search results
• Monitors solution benefits and key measures of success to ensure that ongoing benefits are realized (e.g., improved process consistency and faster onboarding of information)
• Facilitates development of controls with business partners through streamlining processes and system automation, and prepares presentations for senior management to support recommended changes, new initiatives, or enhancements

• Active TS/SCI W/ Polygraph
• Minimum 10 years of experience as a Knowledge Management Specialist
• Minimum of Bachelor’s Degree in Information Management, or related discipline
• Strong attention to detail and organizational skills.
• Excellent communications skills
• Significant SharePoint and Confluence experience is required
• Experience designing SharePoint and Confluence front-end solutions based on business requirements
• Knowledge of SharePoint Designer workflows and InfoPath forms
• Build SharePoint Online solutions compromised of workflows, forms and dashboards
• Knowledge of the customer mission is helpful

Preferred Qualifications:

• Jira experience is preferred

Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.

At Markon, we don't just offer jobs – we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.

Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.

Markon values people and the tremendous impact each individual can make – which is why we’re consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation’s most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters – bringing out the best in each other to advance our clients’ missions.
Join us and make a meaningful impact.

Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled.

Benefits Offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays.