Item Processing Manager Jobs (NOW HIRING)

Salal Credit Union is seeking a detail-driven Item Processing Specialist to support our Payment Services Department. This role is essential to maintaining the integrity, accuracy, and timeliness of financial transactions that impact both internal teams and external members. You will manage payment processing, draft clearing, account maintenance, legal and compliance requests, exception resolution, and fraud evaluation, ensuring operational excellence while delivering professional, responsive service.

This is an ideal role for a candidate with financial operations experience, strong attention to detail, and a process-driven mindset who thrives in a high-volume, accuracy-critical environment.

Location: This position requires a 9 AM-6 PM schedule Monday-Friday. The team works a rotating hybrid schedule that usually includes one week of remote work per month. Our Northgate office is located at 9706 4th Ave NE, Seattle, WA.

A DAY IN THE LIFE OF AN ITEM PROCESSING SPECIALIST

In this role, you will:

• Reconcile various general ledgers and accounts
• Respond to internal tickets and external inquiries via phone, email, and workflow tools
• Answer questions and resolve item processing issues via email and phone
• Process consumer loan transactions, including loan and payment corrections and skip-a-pay requests
• Scan and file documents
• Assist with legal requests, including orders to withhold, power of attorney, and deceased accounts

Qualifications of the ideal candidate include:

• 1+ years of financial industry experience
• 1+ years of payment processing experience preferred.
• High attention to detail with the ability to manage high-volume transactional work with accuracy.
• Strong communication skills.
• High school diploma or GED preferred.

What We Offer:

• Base salary of $21.53-$30.14 per hour, depending on experience. This range reflects the entire salary range for this position. The hourly rate that is likely to be offered to the selected candidate is between $24.55 - $26.70.
• This position qualifies for the employee tier of our profit-sharing bonus program with annual payouts totaling 0-8% of annual salary, depending on company performance.
• Comprehensive healthcare benefits, including health, dental, and vision insurance.
• 401(k) plan with pretax and post-tax (Roth) options, including company matching after 6 months of employment.
• Charitable contribution matching
• Monthly transportation subsidy for employees who qualify
• Tuition Reimbursement
• Company paid life, AD&D, and long-term disability insurances.
• Additional voluntary benefits.

About Us:

We have helped thousands of members manage their money by making bold, measured decisions to offer the right products to each person. Our mission is to break down financial barriers for the innovators in our community by offering good rates, low fees, and dedicated personal services. Beyond that, we are committed to giving 5% of our annual income to help people and causes in the communities we serve, because we know that many small actions, when added together, can make big impacts.

Helping our employees build and achieve their career goals is equally as important to us, and we are dedicated to fostering a positive work environment in which they can thrive. We strongly prioritize their growth and development as well as their impact to the community so we can be an institution that our employees are proud to be a part of.

Salal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. Salal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment. We believe that by adhering to these policies, we can cultivate a welcoming environment by embracing each individual's identities and abilities.

To request a reasonable accommodation in order to complete your application or if you need this job announcement in an alternative format, contact the Talent Acquisition Team at careers@salalcu.org. If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.

Salal Credit Union participates in E-Verify.

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