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It Jobs in Rochester, NY (NOW HIRING)

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support -- helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Must be familiar with a variety of IT concepts, practices, and procedures. Primary Responsibilities * Maintain Help Desk queue on a daily basis * Interaction and communication with all end users

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Must be familiar with a variety of IT concepts, practices, and procedures. Primary Responsibilities * Maintain Help Desk queue on a daily basis * Interaction and communication with all end users

L3Harris

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

... IT-related issues including application, voice (phone), and data access issues • Deliver new systems to employees and remove equipment as required following the processes dictated by the security ...

w3r Consulting

IT Project Manager 2

Rochester, NY · On-site

$97K - $114K/yr

Summary Description: Under the guidance of the assigned Manager IT Project Delivery, The IT Project Manager I/II is responsible for managing and delivering application, operations and/or business ...

Kodak

IT Systems Engineer

Rochester, NY · On-site

$75K - $85K/yr

Role Overview We are seeking an experienced UNIX / VAX/VMS Server Administrator to manage, maintain, and modernize our mission critical systems. The ideal candidate has deep expertise with legacy VAX ...

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All JobsIt JobsIt Jobs in Rochester, NY

It information

See Rochester, NY salary details

$49.4K

$108.4K

$147.7K

How much do it jobs pay per year?

As of Aug 6, 2026, the average yearly pay for it in Rochester, NY is $108,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,900.00 and $115,100.00 per year, depending on experience, location, and employer.

Do IT jobs pay well?

IT jobs generally offer competitive salaries that vary based on experience, location, and specialization. Roles such as network administrators, cybersecurity analysts, and software developers tend to have higher earning potential, especially with relevant certifications and skills in demand. Entry-level positions typically pay less, but salaries increase with expertise and responsibility.

What are the key skills and qualifications needed to thrive as an IT professional?

To thrive as an IT professional, you need a strong understanding of computer systems, networking, troubleshooting, and often a relevant degree or industry certifications such as CompTIA A+, Cisco CCNA, or Microsoft certifications. Familiarity with operating systems, cybersecurity tools, cloud platforms, and ticketing systems is typically required. Strong problem-solving abilities, communication skills, and adaptability help IT professionals manage technical issues and support users effectively. These skills are crucial for ensuring reliable technology infrastructure and maintaining business continuity.

What are some common challenges faced by IT professionals when supporting end users, and how can they effectively address them?

IT professionals often encounter challenges such as troubleshooting diverse technical issues, communicating complex solutions in simple terms, and managing multiple support requests simultaneously. To address these, it's important to prioritize tasks effectively, maintain clear and patient communication with users, and document recurring issues to streamline future support. Building strong relationships with team members and staying current with new technologies also help IT professionals deliver efficient and effective support.

What is an IT professional?

IT professionals are individuals who specialize in information technology, which involves the use, development, and maintenance of computer systems, software, and networks. They work in various areas such as technical support, network administration, cybersecurity, software development, and database management. IT professionals help organizations manage their technology infrastructure, solve technical problems, and ensure that computer systems run efficiently and securely. Their roles are essential in almost every industry as businesses rely increasingly on technology for daily operations.

What is in an IT job?

An IT job involves managing and supporting computer systems, networks, and software to ensure they operate efficiently. Common tasks include troubleshooting technical issues, installing hardware and software, and maintaining cybersecurity. IT professionals often use tools like operating systems, network protocols, and may hold certifications such as CompTIA or Cisco.

What is the best IT job to get?

The best IT job depends on individual interests and skills, but roles such as software developer, cybersecurity analyst, and network administrator are highly in demand. These positions often require relevant certifications, technical skills, and sometimes a bachelor's degree in computer science or related fields.

What types of jobs are in IT?

IT offers a variety of roles including network administrators, cybersecurity specialists, software developers, systems analysts, database administrators, and technical support specialists. These jobs often require knowledge of programming languages, networking, security protocols, and relevant certifications such as CompTIA or Cisco certifications. The work environment can range from office settings to remote work, with schedules typically involving standard business hours or shift work for support roles.

What is the difference between IT vs Network Technician?

AspectITNetwork Technician
Required CredentialsIT certifications, such as CompTIA A+, Network+, or Cisco certificationsNetworking-specific certifications like Cisco CCNA or CompTIA Network+
Work EnvironmentOffice settings, remote work, or client sites; involves hardware, software, and systems managementPrimarily technical work on network hardware, cabling, routers, switches, and network troubleshooting
Employer & Industry UsageUsed across various industries including tech, finance, healthcare, and educationCommon in telecommunications, IT services, and large organizations with complex networks
Common Search & Comparison IntentUnderstanding broad IT roles and responsibilitiesFocusing on network-specific tasks and skills

IT professionals have a broader scope, managing hardware, software, and systems, while Network Technicians focus specifically on network infrastructure and troubleshooting. Both roles require certifications and are vital in tech environments, but their daily tasks and expertise areas differ.

More about It jobs
What are the most commonly searched types of It jobs in Rochester, NY? The most popular types of It jobs in Rochester, NY are:
What are popular job titles related to It jobs in Rochester, NY? For It jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching It jobs in Rochester, NY look for? The top searched job categories for It jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for It jobs? Cities near Rochester, NY with the most It job openings:
It jobs near you
Infographic showing various It job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $108,245 per year, or $52 per hour.

Internal IT & Innovation Administrator

ComTec Solutions

Rochester, NY • On-site

$70K - $90K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
THIS IS AN ON-SITE POSITION
JOB SUMMARY:
The Internal IT & Innovation Administrator owns ComTec's internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning and innovation leadership.
The position ensures reliable, secure day-to-day IT operations while identifying, piloting, and implementing technologies that improve efficiency, scalability, and competitive differentiation.
REPORTS TO: Director of Finance
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS:
  1. INTERNAL IT OPERATIONS
  • Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
  • Manage user lifecycle (onboarding/offboarding, permissions, account administration).
  • Deploy and support laptops, desktops, mobile devices, and peripherals.
  • Perform patching, upgrades, refresh cycles, and routine system maintenance.
  • Monitor system performance, security, and backups.
  • Maintain accurate documentation of configurations and procedures.
  • Ensure compliance with internal IT policies and change management processes.

2. SUPPORT & SERVICE MANAGEMENT
  • Serve as primary internal IT support resource (Tier 1-3).
  • Manage ticket intake, resolution, documentation, and escalation.
  • Provide professional support to employees at all levels.
  • Identify and reduce recurring technical issues.
  • Provide occasional after-hours support as needed.
  • Technology Strategy & Innovation
  • Develop and maintain an internal technology roadmap aligned with company goals.
  • Research emerging tools, automation platforms, and AI solutions.
  • Identify operational inefficiencies and propose technology-driven improvements.
  • Lead pilot programs and proof-of-concept initiatives.
  • Evaluate solutions based on ROI, usability, scalability, and security.
  • Present recommendations to leadership and support organization-wide adoption.
  • Track and report measurable outcomes from innovation initiatives.

3. SUCCESS MEASURES
  • Stable and secure internal IT environment
  • Timely issue resolution and high employee satisfaction
  • Reduction in recurring support issues
  • Successful rollout and adoption of new technologies
  • Measurable operational improvements

ADDITIONAL RESPONSIBILITIES:
  • Adhere to departmental policies for reporting and managing requests and change control
  • Maintain daily timesheet and expense report entries and submit them accurately and timely
  • Other duties as required

Requirements
TECHNICAL SKILLS & EXPERIENCE:
Strong working knowledge of:
  • Microsoft Windows Server
  • Microsoft Active Directory (AD, DNS, Group Policy)
  • Microsoft 365 & Exchange
  • Microsoft Intune
  • Windows Desktop OS
  • VPN and remote access solutions
  • Endpoint security platforms
  • Backup and disaster recovery systems
  • Wi-Fi and LAN networking fundamentals
  • HP and Dell hardware environments
  • Understanding of internet architecture and mail flow

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.
SOFT SKILLS & COMPENTENCIES:
  • Strong technical troubleshooting skills
  • Organized and process-oriented
  • Clear communicator
  • Strategic thinker with hands-on execution ability
  • Independent, accountable, and collaborative

EDUCATION & QUALIFICATIONS:
Qualifications
  • 3-5+ years of progressive IT experience
  • Strong systems administration background
  • Experience supporting Microsoft 365 and Windows environments
  • Experience implementing or evaluating new technologies preferred
  • Associate or Bachelor's degree in IT-related field preferred

Preferred Certifications:
CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent
WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
  • Primarily office-based work using standard computer equipment
  • Ability to remain calm and effective during time-sensitive situations
  • Occasional evening or weekend work as needed
  • Valid driver's license and reliable transportation

Salary Description
70,000-90,000

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