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It Support Jobs in Rochester, MN (NOW HIRING)

World Wide Technology

Senior Business Analyst

Rochester, MN

$90.30K - $116.70K/yr

... is it. Sr. IT Business Analyst - Sales Enablement The Business Analyst role sits at the ... Support backlog health by identifying dependencies, facilitating story mapping, and helping teams ...

Chico's FAS, Inc.

Support Associate - Soma

Rochester, MN · On-site

$11.41 - $14.25/hr

... contradictory information to effectively solve problems. * Plans and Aligns - Planning and ... Able to learn or adapt to technology provided by the company * Must be able to work the majority of ...

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How much do it support jobs pay per hour?

As of May 31, 2026, the average hourly pay for it support in Rochester, MN is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
What are the most commonly searched types of It Support jobs in Rochester, MN? The most popular types of It Support jobs in Rochester, MN are:
What are popular job titles related to It Support jobs in Rochester, MN? For It Support jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching It Support jobs in Rochester, MN look for? The top searched job categories for It Support jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for It Support jobs? Cities near Rochester, MN with the most It Support job openings:
It Support jobs near you
Technology Project Manager

Technology Project Manager

Hearth & Home Technologies, LLC

Lake City, MN

$100K - $120K/yr

Full-time

Posted 19 days ago

Hearth & Home Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Hearth and Home Technologies (HHT) is looking for a Technology Project Manager to join our team in Lake City or Lakeville, MN. We are the nation’s leading Manufacturer and supplier of hearth products, including a wide variety of gas, electric, wood and pellet burning fireplaces, inserts, stoves and accessories. Headquartered, in Lakeville, Minnesota with distribution around the world, our innovative culture is supported by a business unit structure that allows us to develop and market products with a strong focus on customer’s needs. Since 1996 we’ve been dedicated to connecting people through the warmth and comfort of our hearth products.
The Technology Project Manager will work collaboratively with others to align technology solutions to business needs delivering projects on time and budget. The role reports to the IT Director and will be a key member to help design and implement projects related to digital automation including large - scale supply chain software solutions such as MES, WMS, CMMS etc. in our multi-site distribution network.
Responsibilities
  • Lead workshops related to business vision & strategy, acting as a technology solutions consultant across broad operations functions.
  • Prepare our regional distribution network for key company initiatives around WMS implementation and adoption.
  • Drive efficiency in distribution to offset existing labor shortages and increase capacity.
  • Research, scope, and implement digital technology for training new members, tracking skill sets / knowledge, and reskilling existing members.
  • Ability to travel up to 25% to support project execution at our four distribution center locations.
Qualifications
  • Minimum of 5 years of formal project management practice, including executing software and hardware projects across multiple sites.
  • Proven experience in a manufacturing and distribution environment.
  • Experience/Knowledge in Continuous Improvement tools (preferred)
    Education
    • Engineering, Technology, Computer Science degree or related field and 7+ years of experience (Or equivalent combination of education and experience).
    • Minimum of 4 years of experience as an Engineer, and 5 years as a Project Manager handling large capital projects across multiple sites related to technology development, design, and implementation.