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It Support Jobs in Rochester, MN (NOW HIRING)

Senior Information Security Engineer

Rochester, MN · On-site

$104K - $141.10K/yr

The Information Security Senior Engineer is results oriented, multi-disciplined, and comfortable in ... Self-directed software development, testing, support/problem solving, and overall technology ...

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It Support information

See Rochester, MN salary details

$11

$18

$26

How much do it support jobs pay per hour?

As of May 31, 2026, the average hourly pay for it support in Rochester, MN is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

What are the most commonly searched types of It Support jobs in Rochester, MN? The most popular types of It Support jobs in Rochester, MN are:
What are popular job titles related to It Support jobs in Rochester, MN? For It Support jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching It Support jobs in Rochester, MN look for? The top searched job categories for It Support jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for It Support jobs? Cities near Rochester, MN with the most It Support job openings:
Director - Digital Technology Org (IT Software Engineering)

Director - Digital Technology Org (IT Software Engineering)

Mayo Clinic

Rochester, MN

$247K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago


Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 672 frontline employees who took The Breakroom Quiz

131st of 864 rated healthcare providers


Job description

The Director of IT Software Engineering leads the application development organization within the Department of Information Technology, charged with creating high-quality custom-developed internally facing applications, utilizing modern techniques in a hybrid multi-cloud environment.  The Director will manage software engineers that develop custom applications and capabilities across multiple customer areas while establishing software engineering best practices, ensuring availability of modern software engineering educational pathways, and leading adoption of robust software development lifecycle practices.   The Director also maintains centralized ownership of standards, tooling, and talent development in cooperation with Mayo Clinic's Center for Digital Health.   The Director of IT Software Engineering is expected to bring proven experience leading large, complex technical organizations, ideally including an application development organization of 100+ software engineers. The successful candidate will demonstrate the ability to leverage modern approaches to organizing teams and delivering software, establish and govern development standards, ensure high-quality outcomes, and build and operate an efficient, high-performing organization. This may include direct experience leading software engineering teams or demonstrated success in building, maturing, or overseeing modern engineering capabilities through strong technical leadership. This position reports directly to the Chief Information Officer (CIO).

The Director will leverage a blended model of dedicated engineers and staff augmentation including the use of offshore resources.  As an enterprise leader, the Director has a scope of operations that includes Mayo Clinic Rochester, Mayo Clinic Heath System, Mayo Clinic Florida, and Mayo Clinic Arizona. The Director is accountable for ensuring the most effective and efficient application development services, strategies, plans, technologies, processes, standards, and skills, and is responsible for ensuring related services and projects meet or exceed expectations and are delivered on time and on budget.  This includes:
    Designing, implementing and continuously improving a core application development capability that leverages modern techniques, automation, and AI to achieve exceptional results. 
    Refining and applying Mayo's S-SDLC to ensure that software produced is of the highest quality
    Developing organizational structure and processes to ensure convergence and efficient operations of assigned activities.
    Partnering with physicians and administrative leaders to develop strategies and tactics required to meet organizational objectives.
    Coordinating support activities with business owners, shield leaders, and corresponding administrative functions of IT, Finance, Human Resources, and additional administrative functions.
    Managing operating expenses and capital budgets within the guidelines of the organization's overall goals and objectives.
    Monitoring organizational performance related to such budgets and supports the CIO in assuring the organization operates in a cost-effective manner.
    Carrying out responsibilities assigned by the CIO.
The Director must also have a vision of the future of software engineering at Mayo Clinic.  This includes identifying areas AI/Agents can be deployed to boost department performance, building self healing systems that will significantly change the way we support our digital portfolio, and designing in the scalability, performance and lifecycle management of software engineering within the enterprise.
Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law".  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Bachelor's degree in a related field (e.g., Computer Science, Design, Business, Cybersecurity, Health Informatics). Minimum of 10 years of progressive leadership experience in at least one of the following areas: digital health, product development, UX design, enterprise security, or systems operations.  Proven experience leading large cross-functional teams and managing enterprise-level initiatives.

Advanced degree (e.g., MS, MBA, MDes, MPH) in a relevant discipline preferred.


What Mayo Clinic employees say

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919