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It Support Jobs in Rochester, MN (NOW HIRING)

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It Support information

See Rochester, MN salary details

$11

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$26

How much do it support jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for it support in Rochester, MN is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.77 per hour, depending on experience, location, and employer.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What jobs pay $10,000 a month without a degree?

In IT support, high-paying roles that can reach $10,000 a month often require extensive experience, specialized skills, or certifications such as CompTIA or Cisco. Typically, these roles involve managing complex systems, cybersecurity, or network infrastructure, and may be found in large organizations or consulting firms. Most positions at this level emphasize expertise over formal degrees.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What is the job of an IT support?

An IT support professional provides technical assistance to users by troubleshooting hardware, software, and network issues. They often work with tools like remote support software and may hold certifications such as CompTIA A+ to diagnose and resolve technical problems efficiently.

What does an IT support worker do?

An IT support worker provides technical assistance to users by troubleshooting hardware, software, and network issues. They install, maintain, and repair computer systems, often using diagnostic tools and following established procedures to ensure smooth technology operations.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What jobs pay $2000 a day?

High-paying IT support roles typically do not pay $2000 a day; such earnings are more common in specialized consulting, cybersecurity, or executive positions. Freelance or contract IT professionals with advanced skills and certifications may command high daily rates, but these are less common and depend on experience, niche expertise, and client demand.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

What are the most commonly searched types of It Support jobs in Rochester, MN? The most popular types of It Support jobs in Rochester, MN are:
What are popular job titles related to It Support jobs in Rochester, MN? For It Support jobs in Rochester, MN, the most frequently searched job titles are:
What cities near Rochester, MN are hiring for It Support jobs? Cities near Rochester, MN with the most It Support job openings:
Senior IT Systems Analyst - Remote

Senior IT Systems Analyst - Remote

Mayo Clinic

Rochester, MN • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago


Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 684 frontline employees who took The Breakroom Quiz

106th of 876 rated healthcare providers


Job description

We are seeking a Senior IT Systems Analyst to lead vulnerability management efforts across a complex enterprise environment. This role is responsible for overseeing Veracode scanning results (SAST, SCA, and DAST) for approximately 100 web applications, as well as managing vulnerability data within ServiceNow's Vulnerability Management platform for ~1,400 servers and an expanding container footprint. The analyst will also serve as a key liaison between application/support teams and Mayo Clinic's OIS/VSPM security teams. Working across both legacy and modern platforms, this person will serve as a security steward for both the Lab Technology and MCS Technology domains.  The goal of this role is to drive a shift from reactive remediation to proactive vulnerability management through improved visibility, coordination, and accountability.

Assists with and participates in leadership, coordination and management of activities required to operate, direct or advise a Mayo department or equivalent organizational structure. Coordinates project, division and/or department budgets and provides appropriate financial reports and metrics for making department decisions. Independently manages multiple large-scale internal business projects or single department-scale projects from inception to close, including resource management, risk identification and mitigation, quality assurance and change control. Must have broad knowledge of IT systems and interrelated technical processes in order to make necessary decisions regarding hardware, software or technology agreements. May serve as subject matter expert for requirements gathering for industry proposals on behalf of Mayo Clinic. Routinely interfaces with department committees and executive leadership and provides performance reports with strategic recommendations. May serve as liaison for industry partnerships or as a representative for Mayo Clinic in national industry events. Ensures communication between and among business proponents, stakeholders and Leadership regarding assignments. Leads or contributes to the improvement of established guidelines, tools, templates and methodologies. Demonstrates effective group facilitation, team building and conflict resolution skills. Develops proposals and business plans that ensure quality IT solutions and delivery.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law".  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Bachelor's degree with 5 years technology or business administration experience, OR Associate's degree with 7 years technology or business administration experience. 

Other qualifications: A Bachelor's degree in Information Technology, Business Management or related field preferred.  Excellent communication, organization, problem solving and facilitation skills.  Excellent interpersonal skills including conflict resolution.  Demonstrated history of continuing education in personnel and administrative processes.  Strong understanding of financial concepts, business process, continuous improvement and organizational development.  Demonstrated mastery of all requirements detailed in the Systems Analyst job description.  Experience working in healthcare technology. 
Experience with committee and consensus driven organizations.
Experience in finance and project management.

Preferred Qualifications: 
Veracode & Veracode Scanning, ServiceNow, SDLC, and familiarity with Cloud & Containers a plus.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position.  Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.


What Mayo Clinic employees say

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919