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It Support Jobs in Rochester, MN (NOW HIRING)

Mayo Clinic

IT Support Analyst (Hybrid)

Rochester, MN · Hybrid

$27.99 - $37.78/hr

Provides support for both vended and custom developed applications. May assist with application ... information from each new employee's Form I-9 to confirm work authorization. Recruiter Joy ...

Knobelsdorff Enterprises

IT Helpdesk Support

Goodhue, MN · On-site

$50K - $65K/yr

As the go-to tech hero, the IT Helpdesk Support role is all about solving problems, saving the day, and keeping our digital world running smoothly. From troubleshooting tech issues and managing ...

Knobelsdorff Enterprises

IT Helpdesk Support

Goodhue, MN · On-site

$50K - $65K/yr

As the go-to tech hero, the IT Helpdesk Support role is all about solving problems, saving the day, and keeping our digital world running smoothly. From troubleshooting tech issues and managing ...

Olmsted County

IT Systems Support Analyst

Rochester, MN · On-site

$36.60 - $61.15/hr

Nature of Work Under minimum supervision of an Information Technology Manager, provides advanced Information Systems (IS) integration, administration, optimization and support on all phases of ...

Mayo Clinic

Intern - Information Technology

Rochester, MN · Hybrid

$15.25 - $20.25/hr

The Research Trial Systems has an opening for an IT Intern. The selected intern will assist with supporting and developing automated testing for research applications. This position is a one-year ...

Mayo Clinic

Intern - Information Technology

Rochester, MN · Hybrid

$14.75 - $19.50/hr

The Research Trial Systems has an opening for an IT Intern. The selected intern will assist with supporting and developing automated testing for research applications. This position is a one-year ...

Mayo Clinic

Intern - Information Technology

Rochester, MN · On-site

$14.75 - $19.50/hr

The Research Trial Systems has an opening for an IT Intern. The selected intern will assist with supporting and developing automated testing for research applications. This position is a one-year ...

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It Support information

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$11

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How much do it support jobs pay per hour?

As of May 30, 2026, the average hourly pay for it support in Rochester, MN is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support specialist, and why are they important?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT Support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What does an IT Support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

More about It Support jobs
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What cities near Rochester, MN are hiring for It Support jobs? Cities near Rochester, MN with the most It Support job openings:
It Support jobs near you
IT Support Analyst (Hybrid)

IT Support Analyst (Hybrid)

Mayo Clinic

Rochester, MN • Hybrid

$27.99 - $37.78/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 672 frontline employees who took The Breakroom Quiz

130th of 864 rated healthcare providers

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.

Responsibilities

Receive calls from customers for both vended and custom applications; resolves problems, documents the resolution, and communicates the resolution to the customer. Escalates more complex problems to more senior team members based on Work Unit policies.
Troubleshoots application problems, maintains applications, and provides input on system configuration.
Assists with installation and troubleshooting of business area specific applications and equipment.
Provides support for both vended and custom developed applications.
May assist with application analysis, configuration, testing, training, and implementation of applications.
Possesses basic understanding of application interfaces and works with vendors or interface partners to configure.
Partners with customers to develop relationships and an understanding of business needs, goals, and objectives.
Represents customer-focused support and possesses oral and written communication and interpersonal skills to be able to effectively interact with customers, vendors, and other technical areas within and external to the department.
Works with the customers to implement configuration changes to the applications to meet business needs.
May be required to provide 24/7 on-call support
Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

This is a hybrid position and must be located within 100 miles of the Mayo Clinic campus in Rochester, MN for occasional on-site expectations based on business needs. 


Qualifications

HS/GED with either 4 years' experience in technician, operator, or Help Desk role; or 4 years of experience with software applications in a clinical assistant, medical assistant, or other related patient care role. Demonstrates problem solving skills.
Possesses hardware and software trouble-shooting skills.
Experience in a clinical area in a large healthcare institution is desirable.
Detail oriented.
Able to prioritize work.
Experience with one or more clinical applications demonstrating technical knowledge of systems beyond end-user skills is preferred.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.


Exemption Status
Nonexempt
Compensation Detail
$27.99 - $37.78 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday through Friday 9:30am - 6pm, schedule will be an earlier shift during training. This is a hybrid position and must be located within 100 miles of the Mayo Clinic campus in Rochester, MN for occasional on-site expectations based on business needs.
Weekend Schedule
No weekends unless directed by Enterprise
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'.  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter
Joy KundrataQualifications:

HS/GED with either 4 years' experience in technician, operator, or Help Desk role; or 4 years of experience with software applications in a clinical assistant, medical assistant, or other related patient care role. Demonstrates problem solving skills.
Possesses hardware and software trouble-shooting skills.
Experience in a clinical area in a large healthcare institution is desirable.
Detail oriented.
Able to prioritize work.
Experience with one or more clinical applications demonstrating technical knowledge of systems beyond end-user skills is preferred.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

What Mayo Clinic employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Mayo Clinic logo

About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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