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It Support Jobs in Rochester, MN (NOW HIRING)

Mayo Clinic

IT Intern

Rochester, MN

$15.25 - $20.25/hr

Mayo Clinic is expanding enterprise AI capabilities that support how employees collaborate, create ... IT operations. * Ability to systematically test technology and document results. * Strong ...

Mayo Clinic

IT Intern

Rochester, MN · On-site

$14.75 - $19.50/hr

Responsibilities Mayo Clinic is expanding enterprise AI capabilities that support how employees ... IT operations. * Ability to systematically test technology and document results. * Strong ...

Mayo Clinic

IT Intern

Rochester, MN · On-site

$14.75 - $19.50/hr

Mayo Clinic is expanding enterprise AI capabilities that support how employees collaborate, create ... IT operations. * Ability to systematically test technology and document results. * Strong ...

Mayo Clinic

IT Intern

Rochester, MN · On-site

$14.75 - $19.50/hr

Mayo Clinic is expanding enterprise AI capabilities that support how employees collaborate, create ... IT operations. * Ability to systematically test technology and document results. * Strong ...

Apex Systems

IT Systems Analyst

Rochester, MN · On-site

Job#: 3038867 IT Systems Analyst Location: Rochester, Minnesota (Remote) Role Overview This ... The role involves providing analysis and support for installed systems, as well as system ...

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All JobsIt Support JobsIt Support Jobs in Rochester, MN

It Support information

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$11

$18

$26

How much do it support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for it support in Rochester, MN is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.77 per hour, depending on experience, location, and employer.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.
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Infographic showing various It Support job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,309 per year, or $18.9 per hour.

IT Intern

Mayo Clinic

Rochester, MN

$15.25 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 705 frontline employees who took The Breakroom Quiz

131st of 895 rated healthcare providers

Job description

Mayo Clinic is expanding enterprise AI capabilities that support how employees collaborate, create, develop, and work across the organization. The Collaboration Tools team within Infrastructure helps operationalize and support enterprise platforms and AI-assisted workplace technologies, including capabilities such as Claude, ChatGPT, Microsoft Copilot, GitHub Copilot, and other approved AI tools and integrations.

The AI Collaboration Tools & Operational Engineering Intern will work alongside infrastructure and collaboration technology engineers to help operate, test, document, and improve these services in a large enterprise environment.

This is a 90-day learning-focused internship designed for students interested in infrastructure, cloud technologies, enterprise platforms, automation, AI, or operational engineering. Professional engineering experience is not required.

What You'll Do

Working with the Collaboration Tools team, you may:

  • Assist with the operational engineering and support of enterprise AI and collaboration technologies.
  • Help test and validate new AI platform capabilities, configurations, integrations, connectors, and feature releases before broader use.
  • Evaluate how tools such as Claude, ChatGPT, Microsoft Copilot, GitHub Copilot, and other approved AI services interact with enterprise collaboration and technology environments.
  • Assist engineers with configuration validation, troubleshooting, testing, and operational readiness activities.
  • Help develop repeatable test plans, validation procedures, operational runbooks, and support documentation.
  • Assist with investigating incidents, user-reported issues, integration failures, and unexpected platform behavior.
  • Help organize and analyze service usage, operational metrics, support trends, and feedback.
  • Participate in release and change-management activities for enterprise AI capabilities.
  • Explore opportunities to use scripting, automation, and AI assistance to improve repetitive operational engineering tasks.
  • Help validate authentication, permissions, connectors, integrations, and service configurations in controlled environments.
  • Assist with documenting service dependencies, configurations, known issues, escalation paths, and operational procedures.
  • Work with Infrastructure and other Mayo Clinic technology teams to understand how enterprise services are operated at scale.

Basic Skills

We are looking for students with technical curiosity and a willingness to learn. Helpful foundational skills include:

  • Basic understanding of computers, networks, cloud services, or enterprise technology.
  • Introductory programming or scripting experience with Python, PowerShell, Bash, JavaScript, or similar technologies.
  • Basic familiarity with Git and GitHub.
  • Interest in AI technologies such as Claude, ChatGPT, Microsoft Copilot, and GitHub Copilot.
  • Basic understanding of APIs, authentication, permissions, or system integrations is helpful.
  • Interest in infrastructure, cloud engineering, platform engineering, site reliability, automation, or IT operations.
  • Ability to systematically test technology and document results.
  • Strong troubleshooting and problem-solving skills.
  • Ability to write clear technical documentation.
  • Ability to collaborate with engineers and other technology teams.

What You'll Learn

During the 90-day experience, interns will gain exposure to:

  • Enterprise infrastructure and collaboration platforms.
  • Operational engineering and service management.
  • Enterprise AI platforms and integrations.
  • APIs, connectors, identity, permissions, and system integrations.
  • Testing and operational readiness.
  • Incident and problem investigation.
  • Change and release processes.
  • Monitoring and service health.
  • Automation and scripting.
  • Operating emerging technology in a complex healthcare enterprise.

Example 90-Day Experience

Days 1-30 - Learn & Observe

Learn the Collaboration Tools environment, operational engineering practices, enterprise AI platforms, support processes, and the technologies used to operate these services.

Days 31-60 - Test & Engineer

Participate in structured testing, configuration validation, troubleshooting, documentation, and small automation or operational improvement activities alongside team engineers.

Days 61-90 - Own a Defined Deliverable

Complete a scoped operational engineering project such as an automated validation, platform test framework, operational dashboard, runbook improvement, integration assessment, or AI-enabled operational workflow. Present results and recommendations to the team.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law".  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

The incumbent must be enrolled in a bachelors, masters or graduate degree program from a college or university. Typically, this internship would occur after the student has taken most of the courses required by the degree program.
Where applicable - the degree program must require an internship as a graduation requirement (or offer as a credit option).

What Mayo Clinic employees say

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Benefits

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Workplace

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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