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It Desktop Manager Jobs in Rochester, MN (NOW HIRING)

... IT Application Analysts to support the operations, maintenance, and growing complexity of Epic ... Manages small- to mid-sized projects. Contributes to software testing activities. May be required ...

... IT Application Analysts to support the operations, maintenance, and growing complexity of Epic ... Manages small- to mid-sized projects. Contributes to software testing activities. May be required ...

... IT Application Analysts to support the operations, maintenance, and growing complexity of Epic ... Manages small- to mid-sized projects. Contributes to software testing activities. May be required ...

... IT Application Analysts to support the operations, maintenance, and growing complexity of Epic ... Manages small- to mid-sized projects. Contributes to software testing activities. May be required ...

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Showing results 1-20

It Desktop Manager information

See Rochester, MN salary details

$21.3K

$85K

$128.1K

How much do it desktop manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for it desktop manager in Rochester, MN is $84,985.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,600.00 and $97,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.
What are popular job titles related to It Desktop Manager jobs in Rochester, MN? For It Desktop Manager jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching It Desktop Manager jobs in Rochester, MN look for? The top searched job categories for It Desktop Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for It Desktop Manager jobs? Cities near Rochester, MN with the most It Desktop Manager job openings:

$125K/yr

Other

Posted 19 days ago


Job description

WHAT IS INFORMATION TECHNOLOGY?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
    • CISCO WIRELESS - Information Technology - Infrastructure Tech Ops, Network Services

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below:
Minimum requirements for Grade 12 and UP (GS or Equivalent) Applicants must have Information Technology related experience demonstrating each of the following nine competencies: 1) Attention to Detail, 2) Customer Service, 3) Decision Making, 4) Information Management, 5) Interpersonal Skills, 6) Oral Communication, 7) Problem Solving, 8) Teamwork and 9) Technical Competence.

Specialized Experience GS-14 Level: In addition to meeting basic requirements, to be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service, specialized experience includes:
  • Leading or coordinating IT projects, application-related efforts, operational initiatives, or system-related activities that affect multiple users, teams, programs, or business processes. Applying advanced IT principles, concepts, methods, and practices to evaluate requirements
  • Resolve technical issues; guide system, application, or code testing and configuration decisions; and ensure technical documentation and federal cybersecurity, privacy, or regulatory requirements are addressed.
  • Engaging customers, stakeholders, users, product or business owners, and technical teams to define business or technical requirements, communicate technical impacts, and guide delivery of secure, reliable, scalable IT solutions.
  • Evaluating system, service, or application performance, availability, reliability, security controls, usability, and operational effectiveness; identifying risks, issues, defects, or gaps; and leading corrective actions or improvement efforts.
  • Analyzing competing technical approaches and providing authoritative recommendations to management, stakeholders, or IT specialists on the selection, design, configuration, implementation, or improvement of IT solutions with organizational impact.
  • Engineering, integrating, and troubleshooting enterprise wireless infrastructure, including Cisco Wireless LAN Controllers (WLC), Catalyst Center, Cisco Identity Services Engine (ISE), access points, authentication services, network access control (NAC), and integration with enterprise routing, switching, firewalls, and security architectures.
  • Applying advanced enterprise networking principles, including Layer 2/Layer 3 switching, routing protocols, TCP/IP, DNS, DHCP, QoS, multicast, network segmentation, Zero Trust architecture, cloud networking, and Cisco wireless technologies to design, implement, secure, and maintain enterprise wireless solutions supporting mission-critical business operations.
  • Planning, conducting, and interpreting wireless RF site surveys and predictive wireless designs using industry-standard tools to optimize wireless coverage, capacity, performance, and spectrum utilization for office, campus, warehouse, and high-density operational environments.
  • Diagnosing and resolving wireless and RF issues, including co-channel interference (CCI), spectrum congestion, roaming optimization, authentication failures, RF coverage gaps, client connectivity issues, and wireless performance degradation across enterprise environments.
  • Designing, engineering, implementing, and managing large-scale enterprise wireless network architecture utilizing Cisco wireless technologies to deliver secure, resilient, and highly available network services across enterprise environments.
  • Serving as a subject matter expert for enterprise wireless infrastructure by developing architecture standards, establishing best practices, evaluating emerging technologies, and providing strategic recommendations on enterprise networking initiatives and modernization.


AND
You must also meet the following requirement(s):

  • PERFORMANCE RATING: Current federal employees must have at least a fully successful or equivalent performance rating to receive consideration.
  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
  • TIME IN GRADE (TIG): Federal employees must meet time-in-grade requirements. For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions.
  • MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
    • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
    • Completed a formal vocational training program; or
    • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.


For more information on qualifications please refer to OPM's Qualifications Standards.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER