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It Desktop Manager Jobs in Rochester, MN (NOW HIRING)

Evidence of project management skills. Possesses an objective and positive attitude with all tasks ... Experience working in healthcare technology. Exposure to managing both custom developed and vendor ...

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It Desktop Manager information

See Rochester, MN salary details

$21.3K

$85K

$128.1K

How much do it desktop manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for it desktop manager in Rochester, MN is $84,985.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,600.00 and $97,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.
What are popular job titles related to It Desktop Manager jobs in Rochester, MN? For It Desktop Manager jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching It Desktop Manager jobs in Rochester, MN look for? The top searched job categories for It Desktop Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for It Desktop Manager jobs? Cities near Rochester, MN with the most It Desktop Manager job openings:
Senior IT Systems Analyst - Remote

Senior IT Systems Analyst - Remote

Mayo Clinic

Rochester, MN • On-site

$107K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago


Mayo Clinic rating

7.9

Company rating: 7.9 out of 10

Based on 682 frontline employees who took The Breakroom Quiz

106th of 874 rated healthcare providers


Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.

Responsibilities

We are seeking a Senior IT Systems Analyst to lead vulnerability management efforts across a complex enterprise environment. This role is responsible for overseeing Veracode scanning results (SAST, SCA, and DAST) for approximately 100 web applications, as well as managing vulnerability data within ServiceNow's Vulnerability Management platform for ~1,400 servers and an expanding container footprint. The analyst will also serve as a key liaison between application/support teams and Mayo Clinic's OIS/VSPM security teams. Working across both legacy and modern platforms, this person will serve as a security steward for both the Lab Technology and MCS Technology domains.  The goal of this role is to drive a shift from reactive remediation to proactive vulnerability management through improved visibility, coordination, and accountability.

Assists with and participates in leadership, coordination and management of activities required to operate, direct or advise a Mayo department or equivalent organizational structure. Coordinates project, division and/or department budgets and provides appropriate financial reports and metrics for making department decisions. Independently manages multiple large-scale internal business projects or single department-scale projects from inception to close, including resource management, risk identification and mitigation, quality assurance and change control. Must have broad knowledge of IT systems and interrelated technical processes in order to make necessary decisions regarding hardware, software or technology agreements. May serve as subject matter expert for requirements gathering for industry proposals on behalf of Mayo Clinic. Routinely interfaces with department committees and executive leadership and provides performance reports with strategic recommendations. May serve as liaison for industry partnerships or as a representative for Mayo Clinic in national industry events. Ensures communication between and among business proponents, stakeholders and Leadership regarding assignments. Leads or contributes to the improvement of established guidelines, tools, templates and methodologies. Demonstrates effective group facilitation, team building and conflict resolution skills. Develops proposals and business plans that ensure quality IT solutions and delivery.


Qualifications

Bachelor's degree with 5 years technology or business administration experience, OR Associate's degree with 7 years technology or business administration experience. 

Other qualifications: A Bachelor's degree in Information Technology, Business Management or related field preferred.  Excellent communication, organization, problem solving and facilitation skills.  Excellent interpersonal skills including conflict resolution.  Demonstrated history of continuing education in personnel and administrative processes.  Strong understanding of financial concepts, business process, continuous improvement and organizational development.  Demonstrated mastery of all requirements detailed in the Systems Analyst job description.  Experience working in healthcare technology. 
Experience with committee and consensus driven organizations.
Experience in finance and project management.

Preferred Qualifications: 
Veracode & Veracode Scanning, ServiceNow, SDLC, and familiarity with Cloud & Containers a plus.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position.  Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.


Exemption Status
Exempt
Compensation Detail
$107,452.80 - $150,425.60 / year
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday - Friday; 8:00am - 5:00pm. 24/7 on call rotation may be required.
Weekend Schedule
24/7 on call rotation may be required.
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'.  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter
Jackie MckayQualifications:

Bachelor's degree with 5 years technology or business administration experience, OR Associate's degree with 7 years technology or business administration experience. 

Other qualifications: A Bachelor's degree in Information Technology, Business Management or related field preferred.  Excellent communication, organization, problem solving and facilitation skills.  Excellent interpersonal skills including conflict resolution.  Demonstrated history of continuing education in personnel and administrative processes.  Strong understanding of financial concepts, business process, continuous improvement and organizational development.  Demonstrated mastery of all requirements detailed in the Systems Analyst job description.  Experience working in healthcare technology. 
Experience with committee and consensus driven organizations.
Experience in finance and project management.

Preferred Qualifications: 
Veracode & Veracode Scanning, ServiceNow, SDLC, and familiarity with Cloud & Containers a plus.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position.  Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.


What Mayo Clinic employees say

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919