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It Support Team Jobs (NOW HIRING)

Base8

IT Support Specialist

Studio City, CA · On-site

Job Title: IT Support Specialist Location: United States (On-site / Hybrid) Department: Information ... Ability to work independently and in a team * Customer-service mindset Preferred Qualifications

Empower Brands

IT Support Analyst

Alpharetta, GA

Other responsibilities, as required, to support the IT team Critical Skills & Attributes: * Effective process and technical training skills * Strong problem-solving and analytical skills to identify ...

ARO International

Corporate IT Support

Kansas City, MO

$21 - $28.75/hr

Job Openings >> Corporate IT Support Corporate IT Support Summary Title: Corporate IT Support ID: 1009 Location: Kansas City, MO Department: Information Technology More about this job > Description ...

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge ...

Invision Technologies

IT Support Professional

Albany, GA · On-site

$35K - $60K/yr

Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge ...

Cumming Group

IT Support Technician

Columbia, SC · On-site

$20.72 - $26.23/hr

Collaborate with internal IT Team Members and escalate tickets when needed. * Use Active Directory ... Learn and support new systems and applications. * Follow KB articles, checklists, and other ...

SpaceX

IT Support Technician

Hawthorne, CA

$38 - $45/hr

This team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding ... Network support and troubleshooting. From device connectivity to VLAN configuration. * Configure ...

Cumming Group

IT Support Technician

Columbia, SC

$20.72 - $26.23/hr

Collaborate with internal IT Team Members and escalate tickets when needed. * Use Active Directory ... Learn and support new systems and applications. * Follow KB articles, checklists, and other ...

Peco Foods

IT Support Specialist

Batesville, AR

Position summary The IT Support Specialistis responsible for day-to-day technical support in our ... Team-oriented mindset with an openness to constructive feedback Strong ability to handle multiple ...

The Shade Store

IT Support Specialist

Port Chester, NY · On-site

$64K - $70K/yr

Collaborate with IT Operations Lead and other team members on projects and process improvements. * Participate in on-call rotation and provide remote support for other locations. * Assist with ...

Sky Systems Inc

IT Support (Part Time)

Chicago, IL

$22.25 - $30.50/hr

The engineer should have their own laptop to carry while being on-site so you can be connected remotely via support team for instructions/guidelines. Experience providing IT Infrastructure field ...

Drive

IT Support Specialist

Pulaski, TN

We are seeking a knowledgeable IT Support Specialist to join our team in Pulaski, TN. The ideal candidate will be responsible for providing technical assistance and support to our manufacturing team ...

Peco Foods

IT Support Specialist

Tuscaloosa, AL · On-site

Position summary The IT Support Specialist is responsible for day-to-day technical support across ... Team-oriented mindset with an openness to constructive feedback * Strong ability to handle multiple ...

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It Support Team information

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How much do it support team jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support team in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Team member, and why are they important?

To thrive as an IT Support Team member, you need a solid understanding of computer systems, networking, troubleshooting, and commonly require certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems (Windows, macOS, Linux) are typically expected. Strong communication, patience, and problem-solving skills help build rapport with users and efficiently resolve technical issues. These capabilities are vital for minimizing downtime, ensuring user satisfaction, and keeping organizational technology running smoothly.

What are some of the common challenges faced by members of an IT Support Team, and how can they effectively address them?

Members of an IT Support Team often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and maintaining clear communication with non-technical users. To address these challenges, it's helpful to prioritize tasks using a ticketing system, continuously update technical knowledge, and develop strong customer service skills. Regular collaboration with other IT professionals and ongoing training can also improve problem-solving efficiency and job satisfaction.

What are IT Support Teams and what do they do?

IT Support Teams are groups of professionals responsible for maintaining and troubleshooting an organization's computer systems, networks, and software. They assist employees and sometimes customers with technical problems, ranging from hardware malfunctions to software issues and network outages. Their goal is to ensure that technology runs smoothly and efficiently, minimizing downtime and maximizing productivity. IT Support Teams may also help with setting up new devices, managing security protocols, and providing user training.

What is the difference between It Support Team vs Help Desk Technician?

AspectIt Support TeamHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentTeam-based, on-site or remote support for organizationsFrontline support, assisting end-users with technical issues
Employer & Industry UsageIT departments across various industriesHelp desks, customer support centers, IT service providers

The It Support Team typically encompasses a group of IT professionals providing comprehensive technical support within an organization, often handling complex issues. Help Desk Technicians usually focus on initial user support and troubleshooting. While both roles require similar certifications and work in support environments, the It Support Team often handles broader responsibilities and more advanced technical tasks.

More about It Support Team jobs
What cities are hiring for It Support Team jobs? Cities with the most It Support Team job openings:
What job categories do people searching It Support Team jobs look for? The top searched job categories for It Support Team jobs are:
It Support Team jobs near you
Infographic showing various It Support Team job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Support Engineer

Foxconn Industrial Internet - FII

Houston, TX • On-site

Full-time

Posted 22 days ago

Job description

We are seeking a highly skilled IT Production Support Engineer to ensure the seamless operation of both internal SFC/MES-developed systems and third-party IT applications used in production functions. The role is critical for maintaining system performance, providing first-level support, and addressing application-related incidents quickly and effectively. This position involves overseeing production systems, assisting end users, and contributing to process improvement efforts to optimize the overall production environment.
Key Responsibilities:
  • IT Application Support:
    Ensure continuous functionality of both internal and third-party applications that support production operations. Proactively address and resolve application-related incidents, minimizing downtime and ensuring users receive effective and timely support.
  • End-User Assistance:
    Provide support to end users via email, phone, in-person interactions, or the ticketing system. Troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to production operations.
  • 24/7 IT Support Line Management:
    Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services and quick resolution of technical issues across shifts and during off-hours.
  • Data Reporting Support:
    Assist various departments (Manufacturing, Quality Assurance, Engineering, Production Planning, Warehouse, etc.) with accurate and timely reporting, ensuring data integrity and compliance with operational requirements.
  • Problem Documentation & Resolution:
    Document technical issues, analyze symptoms, and identify the root causes of production-related problems. Develop and implement effective solutions while ensuring proper documentation for future reference and to prevent recurrence.
  • System Administration:
    Administer production systems, including user creation, system deployments, software installations, and troubleshooting. Ensure seamless system performance through regular maintenance and quick resolution of system issues.
  • Issue Detection & Process Improvement:
    Identify recurring system issues and areas for improvement in system stability. Collaborate with teams to propose and implement solutions to enhance performance, reliability, and overall system optimization.
  • Task Monitoring:
    Monitor IT-related tasks including production jobs, system interfaces, and alert systems. Proactively detect issues and take necessary actions to ensure smooth operations.
  • Collaboration with Development Team:
    Work closely with the development team and other IT support functions to resolve complex issues. Participate in system improvements and enhancements to ensure optimal system performance.
Required Qualifications:
  • Education:
    • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).
  • Experience:
    • Proven experience (3+ years) in IT support, specifically in production environments or manufacturing systems (preferably with SFC/MES applications).
    • Experience managing 24/7 IT support functions and troubleshooting production issues in real-time.
  • Technical Skills:
    • Advanced proficiency in Microsoft Office and Microsoft SQL Server.
    • Intermediate proficiency in SAP System Management, Windows Server, and Quality Tools.
    • Basic proficiency in DevOps, UML Modeling, and Power BI.
    • Strong understanding of system administration tasks, including user management, software deployment, and troubleshooting.
  • Soft Skills:
    • Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.
    • Strong problem-solving skills, with the ability to analyze complex technical issues and identify root causes.
    • Proactive approach to issue detection and resolution.
    • Strong team collaboration skills to work with cross-functional teams and support functions.
    • Ability to manage multiple tasks efficiently and effectively, even in high-pressure environments.
Preferred Qualifications:
  • Experience with DevOps practices and automation in IT environments.
  • Familiarity with Manufacturing Execution Systems (MES) and Shop Floor Control (SFC) systems.
  • Experience in Power BI or other data reporting tools for effective reporting and visualization.
  • ITIL or other relevant certifications would be an advantage.
Working Conditions:
  • This position may involve working in shifts to manage the 24/7 IT support line.
  • The role is primarily based in an office environment but may require onsite support in production areas.
  • Flexibility to support urgent issues during off-hours or weekends as required.

 

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