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It Support Help Desk Jobs in Silver Spring, MD (NOW HIRING)

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators ... Support common enterprise software solutions including Microsoft Office 365 and Adobe suite

ActioNet

Help Desk Manager Level I

Arlington, VA

Ensure compliance with SLAs and organizational policies for IT support. * Maintain documentation of help desk processes, procedures, and troubleshooting guides. * Collaborate with IT teams to ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Ensure compliance with SLAs and organizational policies for IT support. * Maintain documentation of help desk processes, procedures, and troubleshooting guides. * Collaborate with IT teams to ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Ensure compliance with SLAs and organizational policies for IT support. * Maintain documentation of help desk processes, procedures, and troubleshooting guides. * Collaborate with IT teams to ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Ensure compliance with SLAs and organizational policies for IT support. * Maintain documentation of help desk processes, procedures, and troubleshooting guides. * Collaborate with IT teams to ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Silver Spring, MD

It Support Help Desk information

See Silver Spring, MD salary details

$13

$23

$35

How much do it support help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for it support help desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What are popular job titles related to It Support Help Desk jobs in Silver Spring, MD?

For It Support Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching It Support Help Desk jobs in Silver Spring, MD look for?

The top searched job categories for It Support Help Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for It Support Help Desk jobs?

Cities near Silver Spring, MD with the most It Support Help Desk job openings:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

IT Help Desk I

Lender Service Provider LLC

Fairfax, VA • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

IT Help Desk I

Merrifield, VA

Description

You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive. Since 2011, our innovative structure and unique market positioning has offered personal and professional development opportunities that are unrivaled in the industry. Whether you are just launching your career or are looking to enhance your experience, your future begins at Lenderworks®.

Lenderworks’ mortgage services platform encompasses the areas of Secondary Marketing, Post Closing, Servicing, Compliance, Quality Control, Finance/Accounting, IT, Solutions Development and Business Systems.

Lenderworks is currently seeking a Help Desk Technician, located within a commutable distance to a Fairfax, VA office. Your primary focus will be providing end-user troubleshooting and support to both internal and external users.

Requirements

Job Responsibilities:

  • Provide front line technical support for all technical user requests through email, phone and in person
  • Respond to basic IT requests such as password resets, peripheral configurations, desktop/laptop/iPad/iPhone configurations, software installations, and hardware repair
  • Support common enterprise software solutions including Microsoft Office 365 and Adobe suite
  • Onboarding, including account creation, equipment provisioning, and new user training/onboarding meetings essential for the new employee to get started in their role
  • Image hardware for new and existing users
  • Maintain hardware inventory and stockroom
  • Hardware decommissioning, repairs, and maintenance
  • Identify reoccurring and/or advanced issues and direct them to the appropriate department for resolution
  • Guide users through complex steps to resolve issues in a friendly and polite manner
  • Maintain detailed notes and documentation
  • Support and perform basic troubleshooting of Encompass, a mortgage management solution by Ellie Mae

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Requirements

  • 2 years' experience in corporate IT
  • This position is mission essential and may require occasional night and weekend work. Participation in a rotating on call schedule is required (1 week, every 8 weeks)
  • Knowledge of computer and/or network security systems, and security concepts
  • Ability to install, configure and maintain personal computers, networks, and related hardware and software
  • Exceptional troubleshooting skills
  • Strong written and oral communication skills
  • Strong customer service
  • Reliable personal transportation

Desired:

  • Associates or Bachelor's degree in Information Technology related field
  • IT Certifications (e.g. A+, Security+, Network+, Microsoft 365 fundamentals)
  • Self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, and the ability to coordinate multiple, concurrent tasks in an effective manner
  • Ability to learn and support new systems and applications

Familiarity with the following applications and operating systems preferred:

  • Office 365
  • Active Directory
  • Microsoft Intune/Autopilot
  • Ticketing System (Spiceworks, ConnectWise, ZenDesk, etc)
  • Remote Connectivity tools (LogMeIn, GoToAssist, ScreenConnect)
  • Encompass 360/Encompass LOS

Experience:

  • Help desk: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Office 365: 1 year (Preferred)
  • Windows 10: 1 year (Preferred)

If you want to be part of a groundbreaking team that supports successful and profitable mortgage companies, then Lenderworks is the team for you!

Please see our website at www.Lenderworks.com

We are an Equal Opportunity Employer

No Phone Calls or Recruiters Please

All applicants must be eligible to work in the United States, as we do not provide sponsorship of H1 visas.