Manager, IT Support
Manhattan, NY · On-site
The Manager, IT Support oversees IT support operations, delivers technical assistance, and leads the IT support team while driving process improvements and ensuring high levels of customer ...
Manager, IT Support
Manhattan, NY · On-site
The Manager, IT Support oversees IT support operations, delivers technical assistance, and leads the IT support team while driving process improvements and ensuring high levels of customer ...
Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of ...
Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of ...
IT Support
Atlanta, GA · On-site
$20.50 - $28/hr
The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.
IT Support
Atlanta, GA · On-site
$20.50 - $28/hr
The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.
IT Support Specialist
$33.65 - $42.31/hr
IT Support Specialist Employment Type: Full-Time Work Environment: On-Site Reports To: IT Manager, Infrastructure amp; Services - Commercial Location: Orange, CA (Southern California) About the Role ...
IT Support Specialist
$33.65 - $42.31/hr
IT Support Specialist Employment Type: Full-Time Work Environment: On-Site Reports To: IT Manager, Infrastructure amp; Services - Commercial Location: Orange, CA (Southern California) About the Role ...
IT Support Specialist
Jersey City, NJ · On-site +1
Description IT Support Specialist (Onsite/Hybrid) Position Overview We are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced ...
IT Support Specialist
Jersey City, NJ · On-site +1
Description IT Support Specialist (Onsite/Hybrid) Position Overview We are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced ...
IT Support Technician
$18.75 - $25.75/hr
Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 days per week. Status: Full-time, permanent (1) Our U.S. team is experiencing strong growth, and we are ...
IT Support Technician
$18.75 - $25.75/hr
Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 days per week. Status: Full-time, permanent (1) Our U.S. team is experiencing strong growth, and we are ...
Description Onsite General IT Support (Entry Level) The primary focus of our Onsite General IT Support position is ensuring that a company's employees can use software and hardware to complete their ...
Description Onsite General IT Support (Entry Level) The primary focus of our Onsite General IT Support position is ensuring that a company's employees can use software and hardware to complete their ...
IT Support Specialist
Chicago, IL · On-site
IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic ...
IT Support Specialist
Chicago, IL · On-site
IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic ...
IT Support Specialist
Minneapolis, MN · On-site
$23 - $30/hr
Requirements The IT Support Analyst role will serve as a member of the overall AWT IT organization, focused primarily on supporting production and front office technologies and operations. This role ...
IT Support Specialist
Minneapolis, MN · On-site
$23 - $30/hr
Requirements The IT Support Analyst role will serve as a member of the overall AWT IT organization, focused primarily on supporting production and front office technologies and operations. This role ...
IT Support
$28.84 - $31.25/hr
Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.
IT Support
$28.84 - $31.25/hr
Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.
IT Support
Columbus, OH · On-site
$24 - $25/hr
Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...
Quick apply
IT Support
Columbus, OH · On-site
$24 - $25/hr
Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...
Manager, IT Support
Binghamton, NY · On-site
$74K - $100K/yr
The Manager of IT Support is responsible for leading a team that provides technical assistance and support for internal users, ensuring efficient resolution of IT-related issues. This role involves ...
Manager, IT Support
Binghamton, NY · On-site
$74K - $100K/yr
The Manager of IT Support is responsible for leading a team that provides technical assistance and support for internal users, ensuring efficient resolution of IT-related issues. This role involves ...
IT Support Specialist
$65K - $75K/yr
IT Support Specialist Location: (Onsite) Bremen, IN Salary: $65,000 - $75,000 Job Summary: We are seeking a motivated and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal ...
IT Support Specialist
$65K - $75K/yr
IT Support Specialist Location: (Onsite) Bremen, IN Salary: $65,000 - $75,000 Job Summary: We are seeking a motivated and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal ...
IT Support Technician
$18.75 - $25.75/hr
Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 days per week. Status: Full-time, permanent (1) Our U.S. team is experiencing strong growth, and we are ...
IT Support Technician
$18.75 - $25.75/hr
Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 days per week. Status: Full-time, permanent (1) Our U.S. team is experiencing strong growth, and we are ...
IT Support Specialist
South Bend, IN · Hybrid
$45K - $55K/yr
Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...
IT Support Specialist
South Bend, IN · Hybrid
$45K - $55K/yr
Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...
IT Support Analyst
Conyers, GA · On-site
IT Support Specialist 3 Conyers, GA Duties and Responsibilities: This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and ...
IT Support Analyst
Conyers, GA · On-site
IT Support Specialist 3 Conyers, GA Duties and Responsibilities: This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and ...
IT Support Specialist
Valparaiso, IN · Hybrid
$45K - $55K/yr
Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...
IT Support Specialist
Valparaiso, IN · Hybrid
$45K - $55K/yr
Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...
IT Support
South Jordan, UT · On-site
$24 - $26/hr
Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...
Quick apply
IT Support
South Jordan, UT · On-site
$24 - $26/hr
Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...
Manager, IT Support
New York, NY · On-site
$99K - $125K/yr
POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...
Manager, IT Support
New York, NY · On-site
$99K - $125K/yr
POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...
IT Support Engineer
Cerritos, CA · On-site
$18 - $20/hr
Job Title: IT Support Engineer Location: Cerritos, CA, USA Job Type: Full-Time Are you passionate about technology and even more passionate about helping people? We're seeking an experienced ...
Quick apply
IT Support Engineer
Cerritos, CA · On-site
$18 - $20/hr
Job Title: IT Support Engineer Location: Cerritos, CA, USA Job Type: Full-Time Are you passionate about technology and even more passionate about helping people? We're seeking an experienced ...
It Support Guys information
See salary details
$14.18 - $16.26
3% of jobs
$16.26 - $18.33
7% of jobs
$18.33 - $20.41
12% of jobs
$20.79 is the 25th percentile. Wages below this are outliers.
$20.41 - $22.49
16% of jobs
The median wage is $23.89 / hr.
$22.49 - $24.56
18% of jobs
$24.56 - $26.64
14% of jobs
$27.63 is the 75th percentile. Wages above this are outliers.
$26.64 - $28.72
12% of jobs
$28.72 - $30.79
8% of jobs
$30.79 - $32.87
5% of jobs
$32.87 - $34.94
3% of jobs
$34.94 - $37.02
2% of jobs
$14
$25
$37
How much do it support guys jobs pay per hour?
As of Jul 19, 2026, the average hourly pay for it support guys in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.
What is the difference between It Support Guys vs Network Technicians?
| Aspect | It Support Guys | Network Technicians |
|---|---|---|
| Certifications | CompTIA A+, Network+ (often) | CompTIA Network+, Cisco CCNA |
| Work Environment | Office, remote, client sites | Data centers, client sites, offices |
| Primary Focus | End-user support, troubleshooting hardware/software | Network infrastructure, setup, maintenance |
| Industry Usage | IT support services, help desks | Networking, telecommunications |
It Support Guys typically handle end-user hardware and software issues, providing technical support and troubleshooting. Network Technicians focus on maintaining and configuring network infrastructure. While both roles require technical certifications and work in similar environments, their core responsibilities differ, with It Support Guys emphasizing user support and Network Technicians specializing in network systems.
What do IT Support Guys do?
IT Support Guys are professionals who assist individuals and organizations with technical issues related to computers, software, networks, and other IT systems. Their responsibilities typically include troubleshooting hardware and software problems, setting up new devices, maintaining network security, and providing technical guidance to users. They play a crucial role in ensuring that technology runs smoothly and efficiently in the workplace, minimizing downtime and helping users resolve issues quickly.
What are some common challenges IT Support Specialists face when troubleshooting user issues remotely?
IT Support Specialists often encounter challenges such as limited access to user devices, incomplete information from users, and varying levels of technical proficiency among staff. Remote troubleshooting requires effective communication skills to guide users through steps, as well as creative problem-solving to diagnose issues without being physically present. Utilizing remote access tools and maintaining a patient, user-friendly approach are key to overcoming these hurdles and ensuring swift resolution of technical problems.
What are the key skills and qualifications needed to thrive as an IT Support Specialist, and why are they important?
To thrive as an IT Support Specialist, you need strong troubleshooting skills, technical knowledge of computer systems and networks, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with help desk ticketing systems, remote desktop tools, and various operating systems is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely and reliable IT support, minimizing downtime and maintaining smooth business operations.
More about It Support Guys jobs
What cities are hiring for It Support Guys jobs? Cities with the most It Support Guys job openings:
What job categories do people searching It Support Guys jobs look for? The top searched job categories for It Support Guys jobs are:
Job description
Job Summary:
Simons Foundation is a leading organization dedicated to advancing basic science and mathematics. The Manager, IT Support oversees IT support operations, delivers technical assistance, and leads the IT support team while driving process improvements and ensuring high levels of customer satisfaction.
Responsibilities:
• Respond to help desk tickets and fulfill technology support requests from foundation staff
• Configure and deploy Macs and troubleshoot hardware (primarily Apple)
• Administer cloud services and software licenses
• Carry out networking requests
• Manage IT support staff; hire, train and mentor team members
• Allocate incoming support tickets to team members based on workload and expertise
• Ensure equitable distribution to maintain team efficiency and productivity
• Conduct regular meetings to review the ticket queue, prioritize tasks and address any bottlenecks or escalations
• Monitor and analyze key performance metrics related to ticket resolution times, customer satisfaction and team productivity
• Implement strategies to meet or exceed performance targets and service level agreements (SLAs)
• Oversee various department operations such as orientations, hardware allocation, etc
• Administer help desk and oversee IT support operations and device repair operations
• Maintain documentation across various outlets for IT support and end users
• Draft department communications regarding policy, operations, and downtime
• Regularly review IT support procedures and work with systems engineering team to develop processes
• Design and hold training sessions and create learning materials for end users
• Perform any other duties or tasks as assigned or required
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Apple Certified Macintosh Technician (ACMT) certification or willingness to obtain certification.
• 4+ years of experience with Mac troubleshooting and IT support
• Experience with macOS Mobile Device Management (MDM) solutions such as Jamf
• Strong proficiency in administering and supporting SaaS applications such as Google Workspace, Dropbox and Slack
• Strong proficiency with Microsoft Entra or other identity management/Single Sign-On (SSO) platforms
• Experience managing team members and delegating daily team workload
• Excellent interpersonal and communication skills. Ability to communicate clearly and transparently; verbally and in writing; keeping the right people informed of relevant issues
• Excellent customer service skills, highly organized
• Able to work as a leader, collaborating and partnering with others to resolve conflicts or address an issue. Able to adapt to changes in a dynamic work environment demonstrating poise, tact and diplomacy
• Experience understanding and executing oral and written instructions and learning via training documentation and presentations
• Moving equipment weighing up to 40 pounds
• Positioning self to install and fix equipment, including under desks or on top of networking racks
• Moving throughout several nearby office buildings
Company:
Simons Foundation is a private foundation funding research in mathematics and the basic sciences. Founded in 1994, the company is headquartered in New York, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Simons Foundation is a leading organization dedicated to advancing basic science and mathematics. The Manager, IT Support oversees IT support operations, delivers technical assistance, and leads the IT support team while driving process improvements and ensuring high levels of customer satisfaction.
Responsibilities:
• Respond to help desk tickets and fulfill technology support requests from foundation staff
• Configure and deploy Macs and troubleshoot hardware (primarily Apple)
• Administer cloud services and software licenses
• Carry out networking requests
• Manage IT support staff; hire, train and mentor team members
• Allocate incoming support tickets to team members based on workload and expertise
• Ensure equitable distribution to maintain team efficiency and productivity
• Conduct regular meetings to review the ticket queue, prioritize tasks and address any bottlenecks or escalations
• Monitor and analyze key performance metrics related to ticket resolution times, customer satisfaction and team productivity
• Implement strategies to meet or exceed performance targets and service level agreements (SLAs)
• Oversee various department operations such as orientations, hardware allocation, etc
• Administer help desk and oversee IT support operations and device repair operations
• Maintain documentation across various outlets for IT support and end users
• Draft department communications regarding policy, operations, and downtime
• Regularly review IT support procedures and work with systems engineering team to develop processes
• Design and hold training sessions and create learning materials for end users
• Perform any other duties or tasks as assigned or required
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Apple Certified Macintosh Technician (ACMT) certification or willingness to obtain certification.
• 4+ years of experience with Mac troubleshooting and IT support
• Experience with macOS Mobile Device Management (MDM) solutions such as Jamf
• Strong proficiency in administering and supporting SaaS applications such as Google Workspace, Dropbox and Slack
• Strong proficiency with Microsoft Entra or other identity management/Single Sign-On (SSO) platforms
• Experience managing team members and delegating daily team workload
• Excellent interpersonal and communication skills. Ability to communicate clearly and transparently; verbally and in writing; keeping the right people informed of relevant issues
• Excellent customer service skills, highly organized
• Able to work as a leader, collaborating and partnering with others to resolve conflicts or address an issue. Able to adapt to changes in a dynamic work environment demonstrating poise, tact and diplomacy
• Experience understanding and executing oral and written instructions and learning via training documentation and presentations
• Moving equipment weighing up to 40 pounds
• Positioning self to install and fix equipment, including under desks or on top of networking racks
• Moving throughout several nearby office buildings
Company:
Simons Foundation is a private foundation funding research in mathematics and the basic sciences. Founded in 1994, the company is headquartered in New York, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Simons Foundation
Sourced by ZipRecruiter
Industry
Non-profits
Company size
51 - 200 Employees
Headquarters location
NY, US
Year founded
1994