ZipRecruiter

Log In

1

It Support Guys Jobs (NOW HIRING)

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Ocean Network Express

Analyst, IT Support

Lombard, IL · On-site

$50K - $65K/yr

BPIT Job Title: IT Support Analyst Location: Naperville, IL: This position will follow a hybrid work-from-home/office model, with at least three days per week spent in the office. Role Summary: The ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Title: IT Customer Support Location: South Jordan, UT, 84095 Duration: 12+ Months Pay: $25/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

Link Technologies

IT Support Engineer

Las Vegas, NV

* JOB-7664 * IT Support Engineer * Las Vegas, NV * Link Technologies (LinkTechConsulting.com) is currently seeking an IT Support Engineer for an opportunity in Las Vegas, NV. About the Role Link ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

InfoPeople Corp

IT Support Lead

Framingham, MA

$22.25 - $30.50/hr

IT Support LeadIntroduction: The IT Support Lead will be responsible for serving as the primary point of contact for all Primary Care Providers experiencing technology issues with the Ethizo EMR and ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

CFS

IT Support / Desktop Support

Springfield, MA

$20 - $21/hr

As an IT Support & Desktop Support , you'll join able to show off your skills as a desktop and field technician. * Work in a varied and dynamic IT environment across multiple sites * Escape the ...

Allstar

IT Support Specialist

Gaylord, MN

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Rivet Industries

IT Support Technician

San Jose, CA · On-site

$25.25 - $34.50/hr

The IT Support Technician will be responsible for managing internal IT support requests, troubleshooting connectivity issues, and maintaining network reliability to ensure operational efficiency.

Soni Resources

IT Support Analyst

New York, NY · On-site

We are seeking an IT Support Analyst to provide high-quality technical support within a fast-paced professional services environment. This role will serve as the primary local IT contact while ...

Compass Group

IT Support Technician

Evanston, IL

$27 - $30/hr

Position Title: IT Support Technician @ Ryan Field Pay Range : $27.00 to $30.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number ...

Compass Group

IT Support Technician

Evanston, IL · On-site

$27 - $30/hr

Position Title: IT Support Technician @ Ryan Field Pay Range : $27.00 to $30.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number ...

DIG INN Support

Field IT Support Technician

New York, NY · On-site

$23.50 - $32.25/hr

IT Support Specialist/Technician ABOUT THE ROLE: At DIG, we're building our technology with the same passion we apply in our kitchens. Information Technology (IT) is relied on daily by DIG's loyal ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

next page

Showing results 1-20

All JobsIt Support Guys Jobs

It Support Guys information

See salary details

$14

$25

$37

How much do it support guys jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for it support guys in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

Which field will boom in 2026?

The IT support field is expected to grow as organizations increasingly rely on technology, cloud services, and cybersecurity. Skills in network management, cybersecurity, and familiarity with remote support tools will be in high demand for IT support professionals in 2026.

What is the difference between It Support Guys vs Network Technicians?

AspectIt Support GuysNetwork Technicians
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, remote, client sitesData centers, client sites, offices
Primary FocusEnd-user support, troubleshooting hardware/softwareNetwork infrastructure, setup, maintenance
Industry UsageIT support services, help desksNetworking, telecommunications

It Support Guys typically handle end-user hardware and software issues, providing technical support and troubleshooting. Network Technicians focus on maintaining and configuring network infrastructure. While both roles require technical certifications and work in similar environments, their core responsibilities differ, with It Support Guys emphasizing user support and Network Technicians specializing in network systems.

Is AI replacing tech support?

IT support professionals are increasingly using AI tools to automate routine tasks such as troubleshooting and ticket management, but AI is not replacing human tech support staff. Instead, AI enhances efficiency and allows support specialists to focus on more complex issues that require human judgment and interpersonal skills. Continuous learning and familiarity with AI-powered systems are valuable for IT support roles in adapting to technological advancements.

What do IT Support Guys do?

IT Support Guys are professionals who assist individuals and organizations with technical issues related to computers, software, networks, and other IT systems. Their responsibilities typically include troubleshooting hardware and software problems, setting up new devices, maintaining network security, and providing technical guidance to users. They play a crucial role in ensuring that technology runs smoothly and efficiently in the workplace, minimizing downtime and helping users resolve issues quickly.

What do IT guys do at work?

IT support professionals, often called IT support technicians or specialists, troubleshoot and resolve hardware, software, and network issues for users. They install, maintain, and update computer systems, provide technical assistance, and may use tools like remote access software and diagnostic programs to ensure smooth technology operations.

What jobs will no longer exist in 2030?

IT support roles like help desk technicians and basic troubleshooting jobs are expected to decline as automation, AI, and remote support tools become more advanced. Tasks involving routine maintenance and simple problem-solving are increasingly handled by AI systems, reducing the need for human intervention in these areas.

What are some common challenges IT Support Specialists face when troubleshooting user issues remotely?

IT Support Specialists often encounter challenges such as limited access to user devices, incomplete information from users, and varying levels of technical proficiency among staff. Remote troubleshooting requires effective communication skills to guide users through steps, as well as creative problem-solving to diagnose issues without being physically present. Utilizing remote access tools and maintaining a patient, user-friendly approach are key to overcoming these hurdles and ensuring swift resolution of technical problems.

What are the key skills and qualifications needed to thrive as an IT Support Specialist, and why are they important?

To thrive as an IT Support Specialist, you need strong troubleshooting skills, technical knowledge of computer systems and networks, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with help desk ticketing systems, remote desktop tools, and various operating systems is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely and reliable IT support, minimizing downtime and maintaining smooth business operations.
More about It Support Guys jobs
What cities are hiring for It Support Guys jobs? Cities with the most It Support Guys job openings:
What job categories do people searching It Support Guys jobs look for? The top searched job categories for It Support Guys jobs are:
It Support Guys jobs near you
Infographic showing various It Support Guys job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 100% Physical job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support

Amicis Global

Columbus, OH • On-site

$24 - $25/hr

Contractor

Posted 25 days ago

Job description

Title: IT Customer Support
Location: Columbus, OH 43219
Duration: 12+ Months
Pay: $24/hr on W2
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts, including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high-quality end-user technical support related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems