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It Service Manager Jobs in Washington, IL (NOW HIRING)

Tech Tammina

IT Project Manager

Bloomington, IL · On-site

$93.60K - $110.70K/yr

IT Project Manager Exposure on technical design of new systems, such as prototypes Establish "Best ... Financial IT project execution Knowledge in service levels and metrics Experience Required

Altair

IT Project Manager

Normal, IL · On-site

$96.30K - $113.90K/yr

IT Project Manager Our client in Normal, IL is looking for an IT Project Manager. This is a ... service, helping the innovators innovate, drive better decisions, and turn today's problems into ...

New

TecTammina

IT Project Manager

Bloomington, IL

$94.50K - $111.80K/yr

... IT project execution Knowledge in service levels and metrics Experience Required : Project Planning & Execution ( Development, System testing, Regression test, UAT, Deployment, Warranty support etc ...

TecTammina

IT Project Manager

Bloomington, IL

$94.50K - $111.80K/yr

... IT project execution Knowledge in service levels and metrics Experience Required : Project Planning & Execution ( Development, System testing, Regression test, UAT, Deployment, Warranty support etc ...

TecTammina

IT Project Manager

Bloomington, IL

$94.50K - $111.80K/yr

... IT project execution Knowledge in service levels and metrics Qualifications Project Planning & Execution (Development, System testing, Regression test, UAT, Deployment, Warranty support etc..) ITIL ...

VBeyond

IT Project Manager

Normal, IL · On-site

$96.30K - $113.90K/yr

... managing complex, cross-functional IT infrastructure projects and programs, specifically within a manufacturing or industrial sector. * Proven experience leading large-scale infrastructure ...

Kasmo Global

IT project manager

Peoria, IL · On-site

$96.70K - $114.30K/yr

IT Project Manager Location: Dallas, TX, Peoria, IL or Nashville TN Duration: 2 years The main function of an IT project/program manager is to plan, direct, or coordinate activities in such fields as ...

Software Technology Inc

IT Project Manager 3

Peoria, IL · Hybrid

$96.70K - $114.30K/yr

Project Manager IT 3 This position will coordinate plans across multiple teams working on the customer experience for QR code scans. This role will be responsible for understanding each segment and ...

Software Technology Inc

IT Project Manager 4

Peoria, IL · Hybrid

$96.70K - $114.30K/yr

Project Manager It 4 This position will support the planning across multiple workstreams developing an e-commerce mobile app. This position will build out new and update existing plans for multiple ...

iFLOW

IT Project Manager

Normal, IL · Hybrid

$96.30K - $113.90K/yr

... managing complex, cross-functional IT infrastructure projects and programs, specifically within a manufacturing or industrial sector. * Proven experience leading large-scale infrastructure ...

BCforward

IT Project Manager

Peoria, IL · On-site

$96.60K - $114.30K/yr

Company Description About BCforward BCforward began as an IT business solutions and staffing firm ... Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ...

ATIA Ltd

HR Manager - Internship

Bloomington, IL

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

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It Service Manager information

See Washington, IL salary details

$25K

$98.2K

$150.4K

How much do it service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it service manager in Washington, IL is $98,169.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $121,700.00 per year, depending on experience, location, and employer.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

More about It Service Manager jobs
What cities near Washington, IL are hiring for It Service Manager jobs? Cities near Washington, IL with the most It Service Manager job openings:
It Service Manager jobs near you

IT Project Manager

Tech Tammina

Bloomington, IL • On-site

$93.60K - $110.70K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Project Manager

Exposure on technical design of new systems, such as prototypes

Establish "Best Practices" and plan for continuous improvement of processes

Experience on performance appraisals

Sound knowledge in Insurance / Financial IT project execution

Knowledge in service levels and metrics

Experience Required :

Project Planning & Execution (Development, System testing, Regression test, UAT, Deployment, Warranty support etc.)

ITIL Experience is required

Requirements gathering for business requirements & provide estimates

Roles & Responsibilities :

Project Monitoring / Metrics Reporting/ Dashboard creation

Exposure on offshore – onsite Coordination

Experience in preparing cost & revenue budgets, such as burn down charts

Strong experience on Issue resolution & Risk mitigation

Experience in handling the customer projects liaisons

Degree

Job Status: Permanent

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Contact: 703-349-1004

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