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It Service Manager Jobs in Lombard, IL (NOW HIRING)

Sargent & Lundy

IT Service Desk Manager

Chicago, IL · Hybrid

Role Overview The IT Service Desk Manager is responsible for overseeing daily operations of the IT Service Desk team to ensure timely and effective resolution of technical issues and service requests.

Sargent & Lundy

IT Service Desk Manager

Chicago, IL · Hybrid

Role Overview The IT Service Desk Manager is responsible for overseeing daily operations of the IT Service Desk team to ensure timely and effective resolution of technical issues and service requests.

Sargent & Lundy

IT Service Desk Manager

Chicago, IL · On-site

$97.86K - $149.51K/yr

Role Overview The IT Service Desk Manager is responsible for overseeing daily operations of the IT Service Desk team to ensure timely and effective resolution of technical issues and service requests.

Sargent & Lundy

IT Service Desk Manager

Chicago, IL · Hybrid

Role Overview The IT Service Desk Manager is responsible for overseeing daily operations of the IT Service Desk team to ensure timely and effective resolution of technical issues and service requests.

WithumSmith+Brown

IT Service Analyst I

Chicago, IL · On-site +1

$65K - $70K/yr

Under supervision of the Senior IT Services Manager, the Service Technician provides first and second level hardware, software, and networking support. Supported by IT team members and management in ...

Power Construction

IT Services Specialist

Chicago, IL · On-site

... Manage incidents and service requests through the IT service management (ITSM) platform, ensuring accurate documentation, prioritization, and resolution in accordance with service standards • ...

powercon

IT Services Specialist

Chicago, IL · On-site

$65K - $85K/yr

... issues, managing service requests through the IT ticketing platform, and collaborating with internal IT teams and external vendors to maintain a high standard of service delivery. Key ...

powercon

IT Services Specialist

Chicago, IL

$65K - $85K/yr

... issues, managing service requests through the IT ticketing platform, and collaborating with internal IT teams and external vendors to maintain a high standard of service delivery. Key ...

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It Service Manager information

See Lombard, IL salary details

$26.1K

$102.4K

$157K

How much do it service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it service manager in Lombard, IL is $102,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,200.00 and $126,900.00 per year, depending on experience, location, and employer.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

More about It Service Manager jobs
What are popular job titles related to It Service Manager jobs in Lombard, IL? For It Service Manager jobs in Lombard, IL, the most frequently searched job titles are:
What job categories do people searching It Service Manager jobs in Lombard, IL look for? The top searched job categories for It Service Manager jobs in Lombard, IL are:
What cities near Lombard, IL are hiring for It Service Manager jobs? Cities near Lombard, IL with the most It Service Manager job openings:
It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Lombard, IL as of May 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $102,428 per year, or $49.2 per hour.
IT Service Delivery Manager

IT Service Delivery Manager

1872 Consulting

Chicago, IL • Hybrid

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

IT Service Delivery Manager
Chicago, IL - hybrid WFH: 3 days onsite in the loop; 2 days work from home
Summary
The IT Service Delivery Manager reports directly to our Director of IT Operations, and plays a critical role in aligning key stakeholders on the business side, with operations related to IT Service Management (ITSM) on the IT side.
This role is not managing teams directly, but driving alignment across IT and Operational teams as it relates to ITSM. We are looking for individuals that can drive stakeholder alignment, optimize best practices, SLAs and KPIs - and drive the implementation of new playbooks for different functions inside of the broader ITSM organization, and oversee the change management around these initiatives.
We are an ITIL organization, so driving these processes through the lens of ITIL is of the upmost importance - candidates must be ITIL certified for this position.
What you'll be doing
Service Level and Availability Management:
  • Provides a general oversight and effectively manages a delivery of agreed on targets for service level and availability metrics. Manages new service transition processes by collaborating with service owners to define, optimize, and monitor service levels, focusing on reducing mean time to resolution, first-level resolution rates, and customer satisfaction scores.
  • Establishes and collects SLA, SLO, SLI, OLA, KPI, and Underpinning Contract metrics to provide data-driven measurement and reporting on the effectiveness and efficiency of IT operations. Analyzes and reviews actual availability levels achieved against established targets.
  • Works with Service and Process Owners to proactively identify and implement service improvement projects as needed to correct or improve services. Leads efforts to improve customer feedback response rates and satisfaction scores by implementing best practices in service management and operational efficiency.
  • Organizes and leads regular availability review process with both key business and IT stakeholders. Ensures shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed.
  • Initiatives availability risk assessments to identify single points of failure in infrastructure and other areas that put availability of services at risk.
  • Drive initiatives to enhance first contact and first-level resolution rates through automation and process optimization.
Change and Problem Management:
  • Responsible for coordinating and managing a structured set of activities to process, coordinate, approve, and report on all changes.
  • Orchestrates and leads all activities related to CAB/ECAB meetings, Change Freeze, Forward Change Schedule (FSC) calendar, Forward Maintenance Activities meetings, and Post-Implementation Review (PIR) meetings/activities.
  • Owns and manages Change Control/Change Enablement process. Audits, monitors, and reports on all Change Control activities.
  • Responsible for coordinating all problem management activities including problem identification, control, and error control, root cause analysis, known errors, and work arounds. Audits, monitors, and reports on all Problem Management activities.
  • Provide regular reports and analysis on incident trends, root cause analysis, and problem resolution timelines to drive continuous service improvement.
Reporting and Governance:
  • Gathers service data as needed for reporting and communications. Assembles and produces Service Level Management and Service Availability reports. Ensure that company defined ITIL processes are being delivered and followed across all regionally.
  • Maintain operational excellence through continuous assessment of business processes, tools, and IT services to ensure high-quality service delivery.

Skills we're seeking
  • 10+ years of total IT experience
  • 5+ years of experience with IT Service Management or IT Operations in an ITIL environment
  • 5+ years of experience working with ITSM tools such as ServiceNow
  • Must have strong ITIL experience
    • Must be ITIL certified
  • Must have experience driving processes that align end user objectives, with service management teams
  • Must have a KPI, metrics and reporting mindset

Nice to haves
  • Experience optimizing and improving SLAs, incidents, change quality, asset quality.
  • Experience developing, improving, automating service catalogues reducing manual work and wait times.
  • Bachelor's or Master's Degree, preferably in an IT related field
  • Experience working in professional services environments
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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