ZipRecruiter

Log In

1

It Service Manager Jobs in Dunlap, IL (NOW HIRING)

Kasmo Global

IT project manager

Peoria, IL · On-site

$96.70K - $114.30K/yr

IT Project Manager Location: Dallas, TX, Peoria, IL or Nashville TN Duration: 2 years The main function of an IT project/program manager is to plan, direct, or coordinate activities in such fields as ...

Software Technology Inc

IT Project Manager 3

Peoria, IL · Hybrid

$96.70K - $114.30K/yr

Project Manager IT 3 This position will coordinate plans across multiple teams working on the customer experience for QR code scans. This role will be responsible for understanding each segment and ...

Software Technology Inc

IT Project Manager 4

Peoria, IL · Hybrid

$96.70K - $114.30K/yr

Project Manager It 4 This position will support the planning across multiple workstreams developing an e-commerce mobile app. This position will build out new and update existing plans for multiple ...

BCforward

IT Project Manager

Peoria, IL · On-site

$96.60K - $114.30K/yr

Company Description About BCforward BCforward began as an IT business solutions and staffing firm ... Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ...

USM

ServiceNow Consultant

Peoria, IL

... IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services and e-commerce. USM, a US ensured Minority ...

US Navy

Information Technology Professional

Rome, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... Reserve accession pathways for prior service or qualified civilian professionals when manning needs ...

next page

Showing results 1-20

People also search for

All JobsIt Service Manager JobsIt Service Manager Jobs in Dunlap, IL

It Service Manager information

See Dunlap, IL salary details

$26.2K

$103K

$157.9K

How much do it service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it service manager in Dunlap, IL is $103,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $127,700.00 per year, depending on experience, location, and employer.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

More about It Service Manager jobs
What cities near Dunlap, IL are hiring for It Service Manager jobs? Cities near Dunlap, IL with the most It Service Manager job openings:
It Service Manager jobs near you
Director of IT Infrastructure

Director of IT Infrastructure

Bradley University

Peoria, IL • On-site

$105K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Bradley University rating

6.1

Company rating: 6.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

469th of 528 rated colleges and universities

Job description

Position: Director of IT Infrastructure

Department: Information Technology

Report to: Chief Information Officer

Appointment: Full-time, 40 hours per week (12-month on campus position)

Status: Exempt

Primary Purpose and Function:

The Director of IT Infrastructure is responsible for establishing the vision and strategy for the overall operation and support of the network, telecommunications, and server systems teams for Bradley University. The Director will oversee the administrators of the Network/Communications and Systems Administration areas and make technology decisions in the planning, development, research, and management of infrastructure resources throughout the university. The Director will work with customers, IT team members, and the Chief Information Officer to create strategic and project plans, establish budgets, identify funding sources, and oversee the implementation of infrastructure-related projects that meet the needs of the university. They will work to fulfill the goal of advancing IT beyond a technology service provider to that of a partner and trusted advisor to the institution.

Key Functions: Strategic Planning, Management, Liaison, Compliance and Standards Development, Procurement

Job duties performed for the above function:

  • Establish the vision and strategy for the networking, telecommunications, and system administration teams to ensure technology infrastructure resources meet the short and long-term needs of the university
  • Provides leadership, direction, technical assistance, and expertise to staff in the management of network, telecommunications, and server systems technologies. Provides leadership and mentorship to the System Administration and the Networking teams.
  • Develops and implements complete project schedules to ensure required dates are met. Must be able to generate and manage detailed projects plans and establish timelines to ensure milestones are achieved using industry standard tools. Ensure that progress is reported and made with both projects and other department/university initiatives pertaining to the enterprise infrastructure and the strategic goals of the university.
  • Represents IT on various governance committees. Supports the CIO in communication, consultation, and collaboration with academic departments, administration, students, information technology personnel and advisory groups. Assists the CIO in the development and revision of the IT Strategic Roadmap.
  • Works collaboratively with the university's Chief Information Security Officer to ensure all technological infrastructure resources and practices adhere to information security and regulatory standards. Assists with university-wide information security initiatives.
  • Collaborate and negotiate with vendors to improve the institution's products and services and obtain aggressive pricing.
  • Assists in the strategic planning for the future of information technology across the university and revising the technology refresh plan annually.
  • Prepares department budgets and monitors expenses. Provides input and assists in preparing the annual information technology budget for the university.
  • Maintains accurate inventory of all datacenters, network and telecommunications equipment owned by the university.
  • Anticipates developments in the field to support continuous improvement.
  • Fosters an environment for collaborative teamwork. Manages team interactions to obtain optimal team and department performance.
  • Performs other duties as required in support of the IT Department or assigned by the CIO/CISO.

Professional Qualifications: Possesses excellent written and oral communication skills and a thorough understanding of the system administration and networking environment. Possesses proven organizational, planning, project management, and leadership skills. Holds general knowledge of information technology trends and practices.

Required Qualifications:

  • 5 years of experience in an IT infrastructure role with increasing leadership responsibilities.
  • Bachelor’s degree in computer science, management information systems, or equivalent knowledge and experience.
  • Possess a thorough understanding of the system administration and networking environment.
  • Excellent written, oral, and interpersonal communication skills.
  • Possess proven organizational, planning, project management, and leadership skills.
  • Effective in managing operations with excellent customer service.
  • Hold general knowledge of information technology trends and practices.

Preferred Qualifications:

  • Experience working in higher education.

The above description is intended to be suggestive of the scope of the position, rather than an exhaustive list.

TO APPLY:

Qualified candidates MUST submit the following:

  • A cover letter that addresses the qualifications of the position,
  • Current resume
  • Complete contact information for three professional references.

Please upload all documents at the time of initial application.

This is an on-site position. Employment with Bradley University is contingent upon the satisfactory completion of a criminal background check. VISA sponsorship is not available for this position.

Bradley University is a top-ranked, private university in Peoria, Illinois, offering nearly 5,000 undergraduate and graduate students’ opportunities, choices, and resources to build their futures. Innovation, action, and collaboration drive Bradley students to generate ideas and create solutions that remake the world around them. Our comprehensive array of undergraduate and graduate academic programs includes business, communications, education, engineering, fine arts, health sciences, liberal arts and sciences, and technology.

Bradley University offers a competitive benefits package including health, dental, vision, life and disability coverages, FSA, HSA and retirement plan options. Bradley also offers significant higher education cost savings for employees and dependents through the Tuition Remission program. More information regarding our benefits is available here: www.bradley.edu/offices/business/human-resources/benefits.

Bradley University is an Affirmative Action/Equal Opportunity Employer. The administration, faculty and staff are committed to attracting qualified candidates from underrepresented groups.

Apply