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It Service Manager Jobs in Michigan (NOW HIRING)

A123 Systems Corp.

IT Manager

Novi, MI · On-site

$89K - $109K/yr

Position Overview The IT Manager will lead enterprise information technology across R&D, ... Service Delivery: Build a multi-site helpdesk with SLAs (P0/P1/P2), knowledge base, and self ...

Stellar IT Solution

IT Project Manager

Inkster, MI · On-site

$92K - $109K/yr

Job Title: Senior IT Project Manager Location: Wayne County, MI-Onsite Duration: 6+ Months Responsibilities: * Project Planning and Execution: develop detailed project plans, define scope, set ...

X-Rite

IT Operations Manager

Grand Rapids, MI · On-site

The IT Operations Manager will manage the IT Operations and Client services team while ensuring high system availability, upholding strict cyber security standards, and cost-effective operations ...

X-Rite

IT Operations Manager

Grand Rapids, MI

The IT Operations Manager will manage the IT Operations and Client services team while ensuring high system availability, upholding strict cyber security standards, and cost-effective operations ...

Wolverine Staffing

IT Project Manager

Detroit, MI · On-site

$97K - $115K/yr

The Technology Services department is responsible for providing and managing the technology needs. * Seeking qualified candidates for a full time, on-site IT project manager who will utilize their ...

State of Michigan

IT Manager 14

Lansing, MI · On-site +1

$37.62 - $54.99/hr

The Department of Technology, Management and Budget supports the business operations of state agencies through a variety of services, including building management and maintenance, information ...

State of Michigan

IT Manager 14

Lansing, MI · On-site +1

$37.62 - $54.99/hr

The supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement ...

Infostride

IT Project Manager

Detroit, MI · On-site

$90K - $106K/yr

Staffing Solicitation: IT Project Manager (L1 or L2) Solicitation Number: 26-G-2 Duration : 6 ... Detroit Metro (DTW) and Willow Run (YIP) airports Position Overview The Technology Services ...

Censys

IT Analyst

Ann Arbor, MI · On-site

... Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs) • Manage and support office hardware and network (workstations, peripherals ...

360 IT Professionals

IT Project Manger

Lansing, MI · On-site

$99K - $118K/yr

Our services are vast and we produce software and web products. We specialize in Mobile development ... This position is for a senior experienced project manager to lead multiple Information Technology ...

Censys

IT Analyst

Ann Arbor, MI · On-site

... Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs) • Manage and support office hardware and network (workstations, peripherals ...

LAFCU

IT Manager

Lansing, MI · On-site

$84K - $104K/yr

Lead, coach, and develop a team of IT professionals while fostering a collaborative and service ... Experience managing IT infrastructure, networking, cybersecurity, systems administration, and ...

Jars Cannabis

IT Manager

Troy, MI · On-site

$70K - $80K/yr

JARS CANNABIS IT Manager www.shopjars.com Department: Data and Systems Reports To: Director of Data ... service to our customers and the communities that we are fortunate to inhabit. Striving to set a ...

Jars Cannabis

IT Manager

Troy, MI · On-site

$80K/yr

JARS CANNABIS IT Manager www.shopjars.com Department: Data and Systems Reports To: Director of Data ... service to our customers and the communities that we are fortunate to inhabit. Striving to set a ...

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Showing results 41-60

All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Michigan

It Service Manager information

See Michigan salary details

$23.1K

$90.7K

$139K

How much do it service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for it service manager in Michigan is $90,719.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,900.00 and $112,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.

Is an IT Service Manager a stressful job?

An IT Service Manager role can be stressful due to managing multiple IT services, resolving technical issues, and meeting organizational expectations. The job often requires strong problem-solving skills, handling urgent incidents, and coordinating teams, which can contribute to work pressure, especially during high-demand periods or system outages.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

More about It Service Manager jobs

What are popular job titles related to It Service Manager jobs in Michigan?

For It Service Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching It Service Manager jobs in Michigan look for?

The top searched job categories for It Service Manager jobs in Michigan are:

What cities in Michigan are hiring for It Service Manager jobs?

Cities in Michigan with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $90,719 per year, or $43.6 per hour.

IT Manager

A123 Systems Corp.

Novi, MI • On-site

$89K - $109K/yr

Full-time

Re-posted 14 days ago

Job description

Position Overview
The IT Manager will lead enterprise information technology across R&D, manufacturing (in planning), and corporate functions. This role owns IT strategy and governance, cybersecurity, infrastructure and operations, business applications, and service delivery for multi-site operations. The ideal candidate is hands-on, process-oriented, and experienced in building a high-reliability environment for both office and production settings while partnering closely with global counterparts.
Mandatory Language Requirement
Fluent in English and Mandarin Chinese, written and spoken (must be able to conduct technical and business communication).
Job Responsibilities
  • IT Strategy & Governance: Define and execute an IT roadmap aligned to business priorities; establish IT policies (access control, change/configuration management, asset lifecycle, data retention) and drive ITGC/ITIL maturity.
  • Cybersecurity & Compliance: Implement layered defenses (IAM/SSO/MFA, EDR/XDR, SIEM/SOC, email security, vulnerability/patch management); lead risk assessments and incident response; support ISO 27001/SOC 2/CMMC readiness where applicable.
  • Infrastructure & Operations: Own hybrid infrastructure (LAN/WAN/SD-WAN, firewalls/Wi-Fi, data center/edge, public cloud), backup/DR with defined RPO/RTO; build observability and automation for monitoring/logging/CMDB.
  • Endpoints & Collaboration: Manage Windows/macOS/iOS/Android endpoints and MDM; standardize images/patch baselines; maintain conferencing, printing, access control, and room systems.
  • Business Applications: Administer core productivity suites (e.g., Microsoft 365/Google Workspace), collaboration/dev tools (Confluence/Jira, Git/CI), analytics (Power BI/Tableau), HRIS/Finance; partner with manufacturing/quality on MES/ERP/PLM/LIMS/SCADA/QMS integration.
  • Data & Integration: Promote data governance/MDM, secure data sharing, and integration standards (ETL/APIs).
  • Service Delivery: Build a multi-site helpdesk with SLAs (P0/P1/P2), knowledge base, and self-service; manage vendor contracts, licensing, and IT budget with KPI tracking (SLA, MTTR, cost/endpoint).
  • Projects & Site Delivery: Lead IT for new offices/labs/plants (low-voltage design, server room, network, cloud connectivity), site moves/expansion, and key go-live milestones; run POCs and manage acceptance/handover.

Qualifications
Must-have
  • 7+ years of enterprise IT experience (including 2+ years of team leadership) across multiple domains (security, network, systems, endpoints, applications, service desk).
  • Proven success supporting multi-site environments or manufacturing + office hybrid scenarios, balancing stability and iteration.
  • Strong security and compliance practices (IAM/SSO/MFA, EDR/XDR, backup/DR, change/permission baselines, and auditability).
  • Hands-on expertise with hybrid (on-prem/cloud/edge) architectures and automation; scripting skills (PowerShell/Python).
  • Fluent in English and Mandarin Chinese, written and spoken (required).

Nice-to-have
  • Experience in manufacturing or related industries (battery/automotive/semiconductor) with OT networks and MES/ERP/PLM/QMS.
  • Experience with ISO 27001, SOC 2, CIS, NIST, CMMC, SOX ITGC; relevant certifications (CISSP/CISM/CCSP).
  • Project management and ITIL certifications (PMP/PRINCE2/ITIL4).
  • Data governance/integration experience (MDM, ETL, APIs, data observability).

KPIs & Success Metrics
  • Service: SLA attainment ≥ 98%; first-contact resolution ≥ 85%; MTTR reduced by 30%+.
  • Security: High-severity vulnerabilities remediated within defined SLAs; quarterly phishing test pass-rate improvement; zero material incidents.
  • Stability: ≥ 99.9% availability for critical systems; ≥ 99% backup success; quarterly DR tests completed.
  • Projects: On-time, on-scope delivery of site launches and system cutovers.
  • Cost: Year-over-year TCO reduction per endpoint; optimized contracts/subscriptions.

Work Model & Location
Based in Novi/Detroit, MI; hybrid work model with on-site presence during key project phases and occasional travel to other sites.
What We Offer
  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and advancement in a global company.
  • A dynamic and collaborative environment spanning R&D to manufacturing with real business impact.

How to Apply
Please submit your resume (English and/or Chinese) to the online application website, or to the company-designated email with the subject line "IT Manager - Your Name". Including examples of security/compliance/cloud migration or plant delivery projects is encouraged.

Apply