It Service Manager Jobs in Georgia (NOW HIRING)

Vizia Diagnostics is an independent, state-of-the-art surgical pathology laboratory headquartered in Alpharetta, GA, serving healthcare providers nationwide. We specialize in gastrointestinal (GI) pathology, combining the expertise of GI pathologists, laboratory professionals, and advanced diagnostic technology to deliver accurate, timely, and high-quality pathology services.

Our goal is to improve patient care by providing exceptional diagnostic insights and outstanding service to physicians, healthcare organizations, and the patients they serve. Through innovation, operational excellence, and a collaborative culture, we are continually expanding our capabilities while maintaining an unwavering commitment to quality, integrity, and clinical excellence.

At Vizia, our employees are essential to our success. We foster a supportive, team-oriented environment where continuous learning, professional growth, and accountability are valued. If you're passionate about making a meaningful impact in the field of healthcare, you'll find rewarding opportunities as a member of the Vizia team.

Vizia Diagnostics is seeking an experienced and strategic Senior Manager, Information Technology to lead and oversee the organization's IT function. This is an exciting opportunity for a motivated leader to join a growing company and play a key role in shaping the technology strategy, infrastructure, and support services that enable our business success.

The ideal candidate is a nimble, strategic leader. They thrive in a proactive 'can-do' environment, and are focused on mentoring and coaching their team to become a best-in-class IT department. They have demonstrated an ability to balance team leadership with operational excellence and technical expertise and are motivated to build strong relationships across the organization and with external clients and stakeholders. They excel at collaborative problem-solving and are energized by the opportunity to help build a strong platform for Vizia's continued growth.

Reporting directly to the Chief Operating Officer (COO), the Senior Manager, IT will lead a small team of IT professionals and manage third party IT service providers to deliver support for internal users as well as external clients that use Vizia's LIS data transfer technologies.

This position requires occasional travel to meet with company clients and stakeholders (<5-10% of time).

This position is based on-site in Alpharetta, GA.

The Senior Manager, IT will be responsible for providing leadership and oversight across all areas of information technology, including:

• Develop and maintain IT policies, standards and procedures; contribute to strategic technology planning and roadmaps and manage departmental budgets and financial forecasts.
• Prepare executive-level reports and performance metrics, and support technology due diligence, integration, and infrastructure planning for acquisitions, business expansions and new business initiatives.

• Lead, mentor, and develop a team of IT employees, both on-site and remote.
• Conduct performance evaluations, provide coaching and professional development opportunities, and support ongoing training initiatives.
• Foster a collaborative, service-oriented culture that promotes accountability and continuous improvement.

• Oversee the organization's technology environment, including SaaS platforms, Azure-based infrastructure, cloud services, automation tools, and emerging AI technologies.
• Ensure the reliability, security, and scalability of IT systems and services.
• Manage day-to-day IT operations while identifying opportunities for process improvement and innovation.

• Lead and coordinate internal technology projects from planning through implementation.
• Collaborate with business leaders and cross-functional teams on technology initiatives that support organizational goals.
• Manage relationships with multiple outsourced IT providers, including performance monitoring, contract oversight, and technical communications.

• Develop and maintain reporting metrics that support informed business decisions.
• Oversee data aggregation, analysis, and business intelligence initiatives to improve operational effectiveness and visibility.

• Ensure compliance with applicable regulatory requirements, including HIPAA and information security standards.
• Support internal and external audits and maintain appropriate controls and documentation.
• Identify and mitigate technology-related risks while promoting best practices in cybersecurity and data protection.

• Serve as a trusted technology partner across the organization.
• Provide consultative support and troubleshooting assistance to users as needed.
• Maintain strong communication with company clients and stakeholders.

• Travel occasionally to meet with clients (<5-10% of time).
• Perform other duties and special projects as assigned.

• 5+ years experience working in Information Technology within a healthcare environment.
• 5+ years experience managing and leading an IT team.
• Strong knowledge of Microsoft technologies, including Azure, Microsoft 365, and related cloud services.
• Demonstrated ability to manage multiple priorities while delivering high-quality results.

• Experience supporting technology operations within a healthcare laboratory environment.
• Knowledge of Novopath 360, Novopath Interoperability Platform (DXE), Health Level 7 (HL7), Fast Healthcare Interoperability Resources (FHIR), Azure & Power BI.
• Bachelor's degree from an accredited four-year college or university.
• Professional certifications such as ITIL, PMP, CISM, or equivalent.

This position may require the ability to:

• Sitting, standing and walking, which may be for extended periods of time
• Lifting and carrying, up to 100 lbs
• Pushing, pulling, and reaching overhead
• Manipulation of objects and materials, including holding, grasping, turning, and touching
• Stooping, crouching, kneeling
• Climbing ladders or stairs
• Hearing, in-person and through the telephone or electronic device (such as a computer)
• Speaking, in-person and through the telephone or electronic device (such as a tablet or computer)
• Visual acuity, both near (i.e. clarity of vision of approximately 20 inches or less) and far (i.e. clarity of vision of approximately 20 feet or more)
• Regular and predictable attendance

The responsibilities outlined in this job description are intended to describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Vizia Diagnostics is an equal opportunity employer. We make employment decisions solely based on business needs, job requirements, and individual qualifications without regard to race, gender, religion, ethnicity, age, or any other status protected by the law.