1

It Service Manager Jobs in Georgia (NOW HIRING)

IT Program Manager

Atlanta, GA ยท On-site

$165K - $175K/yr

PMP * ITIL Foundation (or equivalent IT service management certification) * Bachelor's degree in ... Computer Science, Information Systems, Engineering, Business, or related field Desired ...

IT Program Manager

Atlanta, GA ยท On-site

$165K - $175K/yr

PMP * ITIL Foundation (or equivalent IT service management certification) * Bachelor's degree in ... Computer Science, Information Systems, Engineering, Business, or related field Desired ...

IT Service Desk Technician

Atlanta, GA ยท On-site

$22 - $27/hr

... Service Desk environment. * Associate degree in Information Technology, Computer Science, or ... Manage password resets, Multi-Factor Authentication (MFA), and account lockouts. * Assist with ...

Job Overview We are looking for an IT Support Manager who loves solving problems and is passionate ... Run world-class Service Desk & Desktop Support: standardize intake, triage, and escalation using ...

... environment and ensures all IT Systems are operating as required. ESSENTIAL DUTIES AND ... M-F 8a-4:30pm EST Skills Service desk, Troubleshooting, Wireless, rf scanner, Technical support Top ...

New

... environment and ensures all IT Systems are operating as required. ESSENTIAL DUTIES AND ... M-F 8a-4:30pm EST Skills Service desk, Troubleshooting, Wireless, rf scanner, Technical support Top ...

Sr. Manager of IT

Atlanta, GA ยท On-site

$111 - $144/hr

Manage vendors, contracts, and managed service providers, ensuring accountability, service quality, cost control, and alignment with IT standards. * Oversee IT asset management, including but not ...

RaceTrac is a company focused on delivering exceptional service through its Loyalty platform, and they are seeking an IT Support Manager to ensure the availability, stability, and performance of this ...

Senior IT Field Manager

Atlanta, GA ยท On-site

$126K - $126K/yr

Overview Microsoft Digital (MSD) builds and manages the critical products and services that ... Deploying and operating IT services to our internal end users in Engineering Groups, Global ...

Senior IT Manager

Alpharetta, GA ยท Hybrid

$127K - $128K/yr

Foster a collaborative, service-oriented culture that promotes accountability and continuous ... Manage day-to-day IT operations while identifying opportunities for process improvement and ...

Senior IT Manager

Alpharetta, GA ยท On-site

$127K - $128K/yr

Foster a collaborative, service-oriented culture that promotes accountability and continuous ... Manage day-to-day IT operations while identifying opportunities for process improvement and ...

Senior IT Manager

Alpharetta, GA ยท Hybrid

$127K - $128K/yr

Foster a collaborative, service-oriented culture that promotes accountability and continuous ... Manage day-to-day IT operations while identifying opportunities for process improvement and ...

Showing results 21-40

It Service Manager information

See Georgia salary details

$22.4K

$87.9K

$134.7K

How much do it service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for it service manager in Georgia is $87,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,700.00 and $108,900.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.

What are the most commonly searched types of It Service jobs in Georgia?

The most popular types of It Service jobs in Georgia are:

What job categories do people searching It Service Manager jobs in Georgia look for?

The top searched job categories for It Service Manager jobs in Georgia are:

What cities in Georgia are hiring for It Service Manager jobs?

Cities in Georgia with the most It Service Manager job openings:

Infographic showing various It Service Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $87,887 per year, or $42.3 per hour.

IT Program Manager

Gunnison Consulting Group, Inc.

Atlanta, GA โ€ข On-site

$165K - $175K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago


Job description

Description:

* This position is contingent upon a future opening with Gunnison.


Salary: $165,000-$175,000


Work location: Hybrid, Atlanta, GA.

  • Lead delivery of a complex federal IT portfolio that includes multiple web and data applications, shared services, and ongoing modernization efforts in a Microsoft centric environment.
  • Serve as the primary interface to client leaders on program execution, priorities, risks, issues, staffing, and performance across several concurrent projects.
  • Manage integrated schedules, roadmaps, and reporting across teams using modern work management and collaboration tools such as Azure DevOps or similar platforms.
  • Oversee governance and lifecycle compliance, ensuring project artifacts, status, and decisions are documented in line with federal IT processes and stage gate reviews.
  • Coordinate closely with technical leads who are using Git based repositories (for example, GitHub or equivalent) and automated pipelines to plan releases and manage dependencies.
  • Lead regular status reviews, portfolio health reviews, and executive briefings, including clear escalation and mitigation plans for schedule, quality, or technical risks.
  • Support transition, surge, and continuity planning in a dynamic environment where priorities, volumes, and technologies evolve over time.
  • Ensure delivery aligns with federal security, privacy, and operational requirements, working with security and compliance leads to address findings and follow up actions.
Requirements:
  • US Citizenship required
  • 10+ years of federal IT program management, portfolio management, or related leadership roles.
  • Experience managing multiple concurrent workstreams across application development, integration, operations and maintenance, and modernization initiatives.
  • Experience working with government customers, contract deliverables, performance metrics, executive reporting, and formal governance processes.
  • Experience managing teams using agile or iterative delivery approaches, Git-based collaboration, and coordinated release planning.
  • Demonstrated success managing schedules, risks, staffing, communications, and cross-functional technical teams in regulated environments.
  • PMP
  • ITIL Foundation (or equivalent IT service management certification)
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related field

Desired Qualification:

  • Experience leading programs that use GitHub and/or Azure DevOps for work tracking, source control, and release coordination.
  • Experience managing teams that deliver through CI/CD pipelines with integrated testing and security checks, not just manual deployments.
  • Experience supporting cloud migration, application modernization, or data modernization efforts in Azure, AWS, or similar cloud platforms.
  • Experience with federal health, public health, or HHS/CDC-adjacent IT programs.
  • Experience standing up or maturing IT service management practices (for example, incident, change, and problem management) using modern ITSM tools.
  • Agile certification such as CSM, PMI ACP, or SAFe.
  • Cloud certifications that support large program oversight.
  • Master’s degree in a related field

Clearance Requirement: Ability to obtain and maintain a Public Trust.



The salary range for this position depends upon multiple factors including location, the individual's knowledge, skills, competencies, and experience, and contract-specific budget constraints and organizational requirements.
Gunnison Consulting Group's total compensation package also includes bonus and profit-sharing opportunities, depending on company and employee performance. Available employee benefits include:

  • 3 weeks of Personal Leave your first year
  • 11 paid Holidays each year
  • 5 days of Flexible Time Off each year for approved training or certifications (self-study is ineligible)
  • 401(k) company match at 50% up to 10% of your salary
  • Medical, Dental and Vision Insurance
  • Life and Disability Insurance
  • Public Transportation Subsidies
  • Certifications and Training Allowance - Up to $5,000/year!

Why Join Gunnison?

  • Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation.
  • Quality is our top priority.
  • Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer.
  • There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow.
  • We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding.
  • We hire for careers at Gunnison, not to fill a position.

Equal Opportunity/Affirmative Action Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time.
In 1994 Gunnison began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects. By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could, the company has thrived for over 25 years.