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It Service Management Manager Jobs in Georgia (NOW HIRING)

IT Manager (Hands-on)

Suwanee, GA · On-site

$88K - $108K/yr

  • Medical

  • Retirement

  • PTO

... of IT Service Management (ITSM) frameworks. Benefits include medical insurance, retirement plan, PTO, etc. Keywords: Suwanee GA Jobs, IT Manager, Networks, Servers, Storage, Cloud, Operations ...

The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to ...

The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to ...

IT Program Manager

Atlanta, GA · On-site

$111K - $112K/yr

Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management.

IT Program Manager

Atlanta, GA · On-site

$165K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

ITIL Foundation (or equivalent IT service management certification) * Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field Desired Qualification:

IT Program Manager

Atlanta, GA · On-site

$165K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

ITIL Foundation (or equivalent IT service management certification) * Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field Desired Qualification:

IT Program Manager

Atlanta, GA · Hybrid

$165K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

ITIL Foundation (or equivalent IT service management certification) * Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field Desired Qualification:

IT Program Manager

Atlanta, GA · On-site

$165K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

ITIL Foundation (or equivalent IT service management certification) * Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field Desired Qualification:

... IT service delivery, modern endpoint management, support for AI productivity tools, and support ... automation that powers AGS's growth. You have a proven track record building high performing local ...

Position Title: IT Service Desk Technician Location: Atlanta, GA Engagement Type: Contract Work ... Manage user accounts, password resets, Multi-Factor Authentication (MFA), and access provisioning ...

Senior IT Field Manager

Atlanta, GA · On-site

$126K - $126K/yr

You partner and collaborate with teams from IT Service Management, Facilities, Finance & Security to drive excellence in delivery and communications. * You will drive excellence in delivery and ...

Senior IT Field Manager

Atlanta, GA · On-site

$126K - $126K/yr

You partner and collaborate with teams from IT Service Management, Facilities, Finance & Security to drive excellence in delivery and communications. * You will drive excellence in delivery and ...

New

... IT Service Management (ITSM) processes and tools; ServiceNow experience is a plus. • Strong ... analytical, problem-solving, and communication skills, especially during high-severity incidents.

Sr. Manager of IT

Atlanta, GA · On-site

$111 - $144/hr

About the Role: Sr. Manager of Information Technology - Infrastructure & Operations is responsible ... Experience with vendor management, service providers, and infrastructure lifecycle planning.

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Showing results 1-20

It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

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For It Service Management Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching It Service Management Manager jobs in Georgia look for?

The top searched job categories for It Service Management Manager jobs in Georgia are:

What cities in Georgia are hiring for It Service Management Manager jobs?

Cities in Georgia with the most It Service Management Manager job openings:

Infographic showing various It Service Management Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

IT Manager (Hands-on)

Next Step Systems

Suwanee, GA • On-site

$88K - $108K/yr

Full-time

Medical, Retirement, PTO

Re-posted 13 days ago


Job description

IT Manager (Hands-on), Suwanee, GA
The IT Manager is responsible for system monitoring, incident management, capacity planning, vendor management and ensuring compliance with IT policies and industry standards. Oversee the day-to-day operations of the IT infrastructure, ensuring the smooth functioning of systems, networks, servers and software applications by managing their performance, maintenance and security. Maintain operational continuity and meet business needs. You will not be managing others, and you will be hands on at all times. This position is 100% Onsite and not open for Remote.
IT Manager Responsibilities:
- You will not be managing others, and you will be hands on at all times.
- Infrastructure Management: Maintain IT and MES infrastructure including servers, network, machine and data collection and visualization, cloud connectivity to optimize performance and efficiency.
- System Monitoring: Monitor IT systems to identify and resolve issues promptly, minimizing downtime.
- Incident Monitoring: Lead incident response efforts to quickly diagnose, address and document IT-related incidents.
- Capacity Planning: Proactively access and manage IT capacity to meet future business demands.
- Vendor Management: Collaborate with third-party vendors to procure, implement and support IT solutions
- Budget Management: Develop and manage the IT budget to ensure cost-effective resource allocation.
- Security Management: Implement and maintain security protocols to protect data and systems from cyber threats.
- Disaster Recovery Planning: Develop and regularly update disaster recovery plans to ensure business continuity in case of outages.
- Policy Development: Establish and enforce IT policies and procedures to comply with industry standards and regulations.
IT Manager Qualifications:
- Bachelor's degree in computer science, information systems, or related field.
- IT certifications like Microsoft Certified Systems Administrator (MCSA).
- Strong understanding of IT infrastructure including networks, servers, storage systems and cloud technologies.
- Proven experience in managing IT operations.
- Experience with SAP is a plus.
- Excellent problem solving and troubleshooting skills.
- Ability to prioritize tasks and manage multiple projects simultaneously.
- Strong communication and collaboration skills to work with cross-functional teams.
- Application experience for Microsoft Windows, Office, and Outlook.
- Knowledge of IT Service Management (ITSM) frameworks.
Benefits include medical insurance, retirement plan, PTO, etc.
Keywords: Suwanee GA Jobs, IT Manager, Networks, Servers, Storage, Cloud, Operations, Windows, Office, Outlook, SAP, IT Service Management, ITSM, IoT, Internet of Things, California Recruiters, IT Jobs, California Recruiting
Looking to hire for similar positions in Suwanee, GA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire IT Managers for jobs in Suwanee, Georgia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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