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It Service Management Manager Jobs in Georgia (NOW HIRING)

Next Step Systems

IT Manager (Hands-on)

Suwanee, GA · On-site

$88K - $108K/yr

... of IT Service Management (ITSM) frameworks. Benefits include medical insurance, retirement plan, PTO, etc. Keywords: Suwanee GA Jobs, IT Manager, Networks, Servers, Storage, Cloud, Operations ...

nLeague

IT Service Delivery Coordinator

Atlanta, GA · On-site

The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to ...

nLeague

IT Service Delivery Coordinator

Atlanta, GA · On-site

The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to ...

Gunnison Consulting Group

IT Program Manager

Atlanta, GA · Hybrid

$165K - $175K/yr

ITIL Foundation (or equivalent IT service management certification) * Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field Desired Qualification:

Gunnison

IT Program Manager

Atlanta, GA · On-site

$165K - $175K/yr

ITIL Foundation (or equivalent IT service management certification) * Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field Desired Qualification:

Stellent IT LLC

IT Change Manager

Suwanee, GA · On-site

... IT Change Management processes for a large, complex organization. This role is responsible for minimizing operational risk, reducing service disruptions, and ensuring technology changes are ...

AGS

IT Support Manager

Atlanta, GA · On-site

... IT service delivery, modern endpoint management, support for AI productivity tools, and support ... automation that powers AGS's growth. You have a proven track record building high performing local ...

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

Position Title: IT Service Desk Technician Location: Atlanta, GA Engagement Type: Contract Work ... Manage user accounts, password resets, Multi-Factor Authentication (MFA), and access provisioning ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

... IT Service Management (ITSM) processes and tools; ServiceNow experience is a plus. • Strong ... analytical, problem-solving, and communication skills, especially during high-severity incidents.

Beyond IT Support

IT Support Technician Level 2

Lilburn, GA · On-site

$19.75 - $27.25/hr

Job Summary : Beyond IT Support is an MSP committed to delivering top-notch IT support and ... • Manage incoming deliveries and inventory • Improve customer service, perception, and ...

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It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What does an IT Service Management Manager do?

An IT Service Management Manager oversees the design, implementation, and management of IT service processes to ensure efficient delivery and support. They coordinate teams, monitor service performance, and implement best practices such as ITIL to improve service quality and align IT services with business goals. Strong leadership, communication skills, and knowledge of ITSM tools are essential for this role.
What are popular job titles related to It Service Management Manager jobs in Georgia? For It Service Management Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching It Service Management Manager jobs in Georgia look for? The top searched job categories for It Service Management Manager jobs in Georgia are:
What cities in Georgia are hiring for It Service Management Manager jobs? Cities in Georgia with the most It Service Management Manager job openings:
It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

IT Project Manager-Service Management Lead

MSM Technology

Atlanta, GA • On-site

$94K - $112K/yr

Full-time

Re-posted 21 days ago

Job description

Job Summary:
MSM Technology is seeking an IT Project Manager-Service Management Lead to ensure overall performance and customer satisfaction. The role involves overseeing IT support services, managing service processes, and collaborating with various teams to ensure effective execution of IT services.
Responsibilities:
• Responsible for overall performance and ensuring the team meets all contractual requirements, deliverable deadlines, and SLAs with high customer satisfaction
• Serves as the primary liaison to the customer
• Oversees IT support service (and related ITIL) processes to make sure they are being effectively executed
• Leads continual improvement of processes and manages the lifecycle of services
• Provides oversight and guidance for the implementation of service processes, procedures, work instructions, and associated tools
• Oversees knowledge management, training and education programs
• Aligns service processes and activities to the ISO 20000 Information Technology – Service Management standard
• Assigns a named technical representative for each service processes
• Collaborates with service managers and functional leaders including engineering, operations, and service desk, as well as other contractors and service providers to enable seamless service execution across the service area
• Supervises the day-to-day operations of the help desk
• Provides support to end users on a variety of IT issues
• Identifies, researches, and resolves complex technical problems
• Creates and manages escalation procedures and ensures service levels are maintained
• Documents, tracks, and monitors problems to ensure resolution in a timely manner
• Other duties as assigned
Qualifications:
Required:
• 10+ years of experience managing IT Support Services with scope and complexity.
• Demonstrated experience working closely with IT managers, Business Process Partners and end users to establish processes and service level objectives consistent with defined service level expectations.
• Demonstrated experience managing teams of IT professionals supporting a large AO with a highly mobile workforce.
• Familiarity with Federal IT security requirements.
• Bachelor’s degree in a relevant field or equivalent experience
• ITIL v3 Expert or ITIL v4 Managing Professional certification
• Certified TBM Executive (CTBME)
Company:
MSM Technology is an IT company that offers information technology, telecommunication, and project management services and solutions. Founded in 2004, the company is headquartered in Quantico, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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