IT Service Manager
Vienna, GA · On-site
Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL-based service ...
IT Service Manager
Vienna, GA · On-site
Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL-based service ...
IT Service Manager
Vienna, GA · On-site
Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL-based service ...
IT Service Manager
Vienna, GA · On-site
Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL-based service ...
IT Manager (Hands-on)
Suwanee, GA · On-site
$88K - $108K/yr
... of IT Service Management (ITSM) frameworks. Benefits include medical insurance, retirement plan, PTO, etc. Keywords: Suwanee GA Jobs, IT Manager, Networks, Servers, Storage, Cloud, Operations ...
IT Manager (Hands-on)
Suwanee, GA · On-site
$88K - $108K/yr
... of IT Service Management (ITSM) frameworks. Benefits include medical insurance, retirement plan, PTO, etc. Keywords: Suwanee GA Jobs, IT Manager, Networks, Servers, Storage, Cloud, Operations ...
IT Change Manager
Suwanee, GA · On-site
... IT Change Management processes for a large, complex organization. This role is responsible for minimizing operational risk, reducing service disruptions, and ensuring technology changes are ...
New
IT Change Manager
Suwanee, GA · On-site
... IT Change Management processes for a large, complex organization. This role is responsible for minimizing operational risk, reducing service disruptions, and ensuring technology changes are ...
New
The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to ...
The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to ...
The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to ...
Quick apply
The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to ...
A point of accountability for the accuracy of the types of configuration items that expose risk for IT Service Management (ITSM) processes, including Incident Management, Change Management and ...
A point of accountability for the accuracy of the types of configuration items that expose risk for IT Service Management (ITSM) processes, including Incident Management, Change Management and ...
IT Program Manager
$111K - $112K/yr
Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management.
IT Program Manager
$111K - $112K/yr
Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management.
IT Program Manager
Atlanta, GA · On-site
$111K - $112K/yr
Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management.
IT Program Manager
Atlanta, GA · On-site
$111K - $112K/yr
Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management.
IT Program Manager
Atlanta, GA · On-site
$111K - $112K/yr
Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management.
IT Program Manager
Atlanta, GA · On-site
$111K - $112K/yr
Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management.
IT Service Representative (IT Help Desk)
Atlanta, GA · On-site
$22.50/hr
IT Service Representative (IT Help Desk)Location: Atlanta, GAJob Type: Full-time | On-call rotation requiredBenefits:401(k)Dental insuranceEmployee assistance programHealth insuranceLife ...
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IT Service Representative (IT Help Desk)
Atlanta, GA · On-site
$22.50/hr
IT Service Representative (IT Help Desk)Location: Atlanta, GAJob Type: Full-time | On-call rotation requiredBenefits:401(k)Dental insuranceEmployee assistance programHealth insuranceLife ...
IT Program Manager
Atlanta, GA · Hybrid
$165K - $175K/yr
ITIL Foundation (or equivalent IT service management certification) * Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field Desired Qualification:
IT Program Manager
Atlanta, GA · Hybrid
$165K - $175K/yr
ITIL Foundation (or equivalent IT service management certification) * Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field Desired Qualification:
IT Program Manager
Atlanta, GA · On-site
$165K - $175K/yr
ITIL Foundation (or equivalent IT service management certification) * Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field Desired Qualification:
Quick apply
IT Program Manager
Atlanta, GA · On-site
$165K - $175K/yr
ITIL Foundation (or equivalent IT service management certification) * Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field Desired Qualification:
IT Program Manager
Atlanta, GA · On-site
$165K - $175K/yr
ITIL Foundation (or equivalent IT service management certification) * Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field Desired Qualification:
IT Program Manager
Atlanta, GA · On-site
$165K - $175K/yr
ITIL Foundation (or equivalent IT service management certification) * Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field Desired Qualification:
IT Manager, SAP Experience Required (Hands-on)
Suwanee, GA · On-site
$88K - $108K/yr
... IT Service Management (ITSM) frameworks. Benefits include medical insurance, retirement plan, PTO, etc. Keywords: Suwanee GA Jobs, IT Manager, SAP, Networks, Servers, Storage, Cloud, Operations ...
IT Manager, SAP Experience Required (Hands-on)
Suwanee, GA · On-site
$88K - $108K/yr
... IT Service Management (ITSM) frameworks. Benefits include medical insurance, retirement plan, PTO, etc. Keywords: Suwanee GA Jobs, IT Manager, SAP, Networks, Servers, Storage, Cloud, Operations ...
IT Change Manager
Suwanee, GA · On-site
... IT Change Management processes for a large, complex organization. This role is responsible for minimizing operational risk, reducing service disruptions, and ensuring technology changes are ...
IT Change Manager
Suwanee, GA · On-site
... IT Change Management processes for a large, complex organization. This role is responsible for minimizing operational risk, reducing service disruptions, and ensuring technology changes are ...
IT Support Manager
Atlanta, GA · On-site
... IT service delivery, modern endpoint management, support for AI productivity tools, and support ... automation that powers AGS's growth. You have a proven track record building high performing local ...
IT Support Manager
Atlanta, GA · On-site
... IT service delivery, modern endpoint management, support for AI productivity tools, and support ... automation that powers AGS's growth. You have a proven track record building high performing local ...
IT Service Desk Technician
Atlanta, GA · On-site
Position Title: IT Service Desk Technician Location: Atlanta, GA Engagement Type: Contract Work ... Manage user accounts, password resets, Multi-Factor Authentication (MFA), and access provisioning ...
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IT Service Desk Technician
Atlanta, GA · On-site
Position Title: IT Service Desk Technician Location: Atlanta, GA Engagement Type: Contract Work ... Manage user accounts, password resets, Multi-Factor Authentication (MFA), and access provisioning ...
IT Support Manager
Atlanta, GA · On-site
... IT Service Management (ITSM) processes and tools; ServiceNow experience is a plus. • Strong ... analytical, problem-solving, and communication skills, especially during high-severity incidents.
IT Support Manager
Atlanta, GA · On-site
... IT Service Management (ITSM) processes and tools; ServiceNow experience is a plus. • Strong ... analytical, problem-solving, and communication skills, especially during high-severity incidents.
Sr. Manager of IT
Atlanta, GA · Hybrid
$110K - $143K/yr
... management, system uptime, and continuous enhancement of IT services. Key Responsibilities: • Provide leadership and oversight of IT infrastructure and operations, ensuring reliable, secure, and ...
Sr. Manager of IT
Atlanta, GA · Hybrid
$110K - $143K/yr
... management, system uptime, and continuous enhancement of IT services. Key Responsibilities: • Provide leadership and oversight of IT infrastructure and operations, ensuring reliable, secure, and ...
It Service Management Manager information
What is the difference between It Service Management Manager vs Service Desk Manager?
| Aspect | It Service Management Manager | Service Desk Manager |
|---|---|---|
| Responsibilities | Oversees IT service delivery, manages ITSM processes, aligns IT services with business needs | Manages the service desk team, handles user support, ensures ticket resolution efficiency |
| Certifications | ITIL, COBIT, PMP often preferred | ITIL, HDI certifications common |
| Work Environment | Strategic IT department, cross-department collaboration | Help desk or support center, direct user interaction |
| Focus | IT service management processes and strategy | User support and incident resolution |
The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.
What does an IT Service Management Manager do?
An IT Service Management Manager oversees the design, implementation, and management of IT service processes to ensure efficient delivery and support. They coordinate teams, monitor service performance, and implement best practices such as ITIL to improve service quality and align IT services with business goals. Strong leadership, communication skills, and knowledge of ITSM tools are essential for this role.
What are popular job titles related to It Service Management Manager jobs in Georgia? For It Service Management Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching It Service Management Manager jobs in Georgia look for? The top searched job categories for It Service Management Manager jobs in Georgia are:
What cities in Georgia are hiring for It Service Management Manager jobs? Cities in Georgia with the most It Service Management Manager job openings:
Full-time
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Job description
IT Service Manager
Technology and Computer-related
Vienna, VA • Full-Time/Regular
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.
Position requires on-site support.
Responsibilities may include, but are not limited to:
- Manage day-to-day IT support operations and personnel across all tiers.
- Monitor SLA performance, queue health, ticket quality, and resolution timeliness.
- Drive continuous improvement initiatives for service delivery processes.
- Create and maintain service desk procedures, workflows, and knowledge documentation.
- Engage with stakeholders to ensure service stability and responsiveness.
- Provide leadership guidance, coaching, and performance oversight for support teams.
Required Experience
· BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
· Strong knowledge of ITIL-based service management frameworks.
· Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
· The ability to analyze metrics and operational data to identify improvement opportunities.
· ITSM platform system experience required (BMC or ServiceNow).
Salary: 120-130k
Qualifications:
· Must obtain an agency public trust suitability determination prior to start date.
· Excellent verbal and written communication and stakeholder-facing skills.
· Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
· Ability to support high-priority and time-sensitive escalations.
· Must have a positive and patient customer service attitude.
· ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
About AAC
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