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It Rmm Engineer Jobs in New York (NOW HIRING)

PTG bv

PTG Account Manager

New York, NY · On-site

If you want a role where you manage a spreadsheet and forward tickets, this is not it. If you want ... Onboard New Clients - Partner with sales and engineering to ensure every new client has a seamless ...

Atera LLC

Project Manager

New York, NY · Hybrid

At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI ... The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential ...

ADDA Infusion

IT Support Specialist

Bellmore, NY · On-site

$65K - $80K/yr

This is not a call-center or ticket-churn role - it is a role for an engineer who excels at both ... MSP Tooling * RMM platforms - NinjaOne * PSA tools - HaloPSA * Backup platforms like Datto or ...

ADDA Infusion

IT Support Specialist

Bellmore, NY · On-site

$65K - $80K/yr

This is not a call-center or ticket-churn role - it is a role for an engineer who excels at both ... MSP Tooling * RMM platforms - NinjaOne * PSA tools - HaloPSA * Backup platforms like Datto or ...

ADDA Infusion

IT Support Specialist

Bellmore, NY

$65K - $80K/yr

This is not a call-center or ticket-churn role - it is a role for an engineer who excels at both ... MSP Tooling * RMM platforms - NinjaOne * PSA tools - HaloPSA * Backup platforms like Datto or ...

ADDA Infusion

IT Support Specialist

Bellmore, NY · On-site

This is not a call-center or ticket-churn role - it is a role for an engineer who excels at both ... MSP Tooling * RMM platforms - NinjaOne * PSA tools - HaloPSA * Backup platforms like Datto or ...

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All JobsIt Rmm Engineer JobsIt Rmm Engineer Jobs in New York

It Rmm Engineer information

See New York salary details

$41K

$101.9K

$171.2K

How much do it rmm engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for it rmm engineer in New York is $101,922.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $123,600.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as an IT Rmm engineer?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

What is an IT Rmm engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

How does an IT Rmm engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

What are popular job titles related to It Rmm Engineer jobs in New York? For It Rmm Engineer jobs in New York, the most frequently searched job titles are:
What job categories do people searching It Rmm Engineer jobs in New York look for? The top searched job categories for It Rmm Engineer jobs in New York are:
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It Rmm Engineer jobs near you

IT Field Technician II

the Proactive Technology Group

Manhattan, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

We’re looking for a technically skilled, dependable, and service-oriented Field Technician to join our team. This role is primarily based out of our Midtown Manhattan office and supports a wide range of client environments across Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office on Long Island.

This position is ideal for someone who enjoys a mix of onsite support, hands-on troubleshooting, end-user assistance, and field-based technical work. The technician will spend approximately 50% of their time at client sites, providing in-person support, resolving technical issues, completing onsite tasks, and assisting with implementations and infrastructure changes.

What You'll Do
  • Provide onsite and remote Level 1/2 support for client environments
  • Troubleshoot and resolve issues related to:
    • Workstations and laptops
    • Microsoft 365 and user account issues
    • Printers and peripheral devices
    • Basic server and line-of-business application issues
    • Network connectivity, wireless access, and firewall-related concerns
  • Travel to client sites to perform technical support, remediation, deployment, and installation work
  • Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves
  • Support onsite project tasks such as:
    • Network equipment installations and replacements
    • Firewall and switch swaps
    • Wireless deployments
    • Endpoint deployments and refreshes
    • Basic server and infrastructure upgrades
  • Escalate complex issues appropriately to senior engineers or project resources
  • Clearly communicate progress, blockers, and technical findings to internal teams and client contacts
  • Document work performed, technical findings, and client environment details in IT Glue
  • Use Halo PSA for ticket management, time entry, and work tracking
  • Use Ninja RMM for remote access, monitoring, and endpoint support
  • Maintain professionalism and strong customer service while representing the company onsite
  • Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows
You’re a Good Fit If You:
  • Have strong troubleshooting skills and are comfortable working independently in the field
  • Communicate clearly with both end users and internal technical teams
  • Are organized, reliable, and detail-oriented
  • Are comfortable balancing reactive support work with scheduled onsite tasks
  • Enjoy working directly with clients and providing a high level of service
  • Can adapt to different client environments and technologies quickly
  • Understand when to resolve issues independently and when to escalate
Preferred Experience
  • 2+ years of experience in a managed services, field support, or IT support role
  • Experience supporting:
    • Microsoft 365
    • Windows 10/11
    • Windows Server
    • Basic Azure and Entra ID environments
    • Network infrastructure including switches, firewalls, and wireless
  • Familiarity with technologies such as:
    • SonicWall
    • Meraki
    • UniFi
    • Ruckus
  • Experience with IT documentation platforms and PSA/ticketing systems preferred
  • Valid driver’s license and ability to travel to client locations as needed
Position Details
  • Job Type: Full-time
  • Location: Based onsite in our Midtown Manhattan office
  • Travel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office
  • Schedule: Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as needed

Requirements

Ideal Background

· Strong foundational knowledge of Microsoft and networking technologies

· Interest in long-term technical growth

· Strong documentation and communication skills

Certifications that help you stand out (but are not required):

· Microsoft (AZ-104, AZ-800, MD-102, SC-300)

· Cisco CCNA or equivalent

· SonicWall SNSP or Fortinet NSE 5

· VMware VCP

· Google Workspace Administrator

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Vision insurance