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It Problem Manager Jobs in Georgia (NOW HIRING)

Falcomm

IT/EDA Engineer

Atlanta, GA

Manage enterprise IT infrastructure including servers, storage, networking, and virtualization ... Strong troubleshooting and problem-solving skills * Must be willing to work full-time, onsite, in ...

Falcomm

IT/EDA Engineer

Atlanta, GA · On-site

Manage enterprise IT infrastructure including servers, storage, networking, and virtualization ... Strong troubleshooting and problem-solving skills * Must be willing to work full-time, onsite, in ...

Falcomm

IT/EDA Engineer

Atlanta, GA · On-site

Manage enterprise IT infrastructure including servers, storage, networking, and virtualization ... Strong troubleshooting and problem-solving skills * Must be willing to work full-time, onsite, in ...

RaceTrac

Senior Incident Manager

Atlanta, GA · On-site

Track corrective and preventive actions through to completion, partnering with Problem Management ... Act as a trusted advisor to IT leadership on incident risk, resilience, and operational readiness.

RaceTrac

IT Support Manager

Atlanta, GA · On-site

... and Problem Management process, including reporting and post-incident reviews. • Identify ... and IT teams. • Produce daily, weekly, and monthly operational reports to demonstrate SLA ...

Georgia

Service Desk Manager

Atlanta, GA · On-site

$70K - $80K/yr

Define and report on KPIs (e.g., first-call resolution, SLA adherence, customer satisfaction) to IT leadership * Lead problem management and root cause analysis efforts to reduce recurring incidents ...

H2OBX LLC

$16/hr

This position reports to the Information Technology Manager and General Manager. DUTIES AND ... Skills • Problem solving and reasoning skills • Organizational skills • Strong customer ...

Material Handling Systems

Incident Manager

Atlanta, GA · On-site

$87K - $131K/yr

... IT/OT systems, and excels at structured communication during chaotic scenarios. Key ... Partner with Engineering, Problem Management, and Customer Service to document root causes, drive ...

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It Problem Manager information

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$16.9K

$63.1K

$116.5K

How much do it problem manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for it problem manager in Georgia is $63,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $76,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in Georgia? For It Problem Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs in Georgia look for? The top searched job categories for It Problem Manager jobs in Georgia are:
It Problem Manager jobs near you
Business Intelligence Manager - Remote

Business Intelligence Manager - Remote

American Cancer Society

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Retirement, PTO

Posted 14 days ago

American Cancer Society rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

140th of 710 rated non-profit organizations

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
This is a fully remote position and can be based anywhere within the U.S.
The Business Intelligence Manager, IT, Support Center oversees daily business intelligence operations and analytics service delivery, guiding a team-including ETL developers-to ensure accurate, secure, and scalable data solutions and customer-focused insights. The Business Intelligence Manager leads the team's adoption of data governance frameworks to maintain data integrity, quality, and compliance with organizational and industry standards. By fostering strong data stewardship and enforcing policies around data access, usage, and security, the Business Intelligence Manager supports a culture of accountability and trust in data-driven outcomes. The Business Intelligence Manager also drives strategic initiatives by leveraging data to inform key business decisions and advance organizational objectives. The Business Intelligence Manager promotes ongoing improvement across data processes, ETL pipelines, platforms, and reporting practices to achieve high standards of service excellence and support key business objectives.
Additionally, the Business Intelligence Manager actively engages in cross-functional collaboration with business partners to understand their needs, deliver actionable insights, and help drive strategic decision-making through compelling data storytelling. The Business Intelligence Manager provides leadership and direction to a team of technology professionals, ensuring effective performance, professional development, and alignment with organizational goals, while fostering a collaborative, accountable, and people-first culture.
ESSENTIAL FUNCTIONS:
  • Leads and develops a team of IT professionals by setting clear goals, providing coaching and feedback, managing performance, and fostering a collaborative, growth-oriented culture; actively engages the team to help drive organizational strategic initiatives. 20%
  • Owns service delivery and IT BI operations, including incident, request, change, and problem management; monitors SLAs/OLAs and drives continuous improvement in customer experience, aligning IT efforts with organizational strategies and objectives. 20%
  • Implements and enforces security and compliance controls; supports audits, risk remediation, and business continuity/disaster recovery planning and testing to ensure operational resilience in support of strategic goals. 15%
  • Establishes and manages vendor relationships, evaluates solutions, negotiates contracts/SOWs, and ensures delivery against SLAs, contributing to the organization's strategic objectives through effective partnership management. 15%
  • Develops and manages budgets and forecasts; oversees purchasing, PO creation, invoice processing, and vendor cost optimization, ensuring resources are allocated effectively to support strategic initiatives. 10%
  • Owns IT documentation and process management, ensuring policies, procedures, diagrams, and runbooks are current and effective to enable strategic alignment and operational excellence. 10%
  • Champions a consultative, solution-oriented, and customer-centric culture; promotes cross-functional collaboration, recognition of service excellence, and the advancement of strategic organizational priorities. 10%

EXPERIENCE/QUALIFICATIONS:
  • Minimum Degree Required: Bachelor's Degree in Information Technology, Computer Science, or related field.
  • Preferred Degree: Master's Degree; advanced degree or relevant graduate coursework preferred.
  • Certificate(s) or License(s): Vendor/technology certifications (e.g., Microsoft/Azure, Salesforce, Boomi) are a plus. Power BI certification is required.
  • Years of experience: Minimum 5+ years in IT leadership/management focus on data and reporting; 5+ years in a customer support environment; 2+ years in technical support or technical project management.

KNOWLEDGE, SKILLS, AND ABILITY:
  • Advanced strategic thinking, problem-solving, and decision-making abilities, leveraging data-driven analysis and fostering a culture of continuous improvement within IT functions.
  • Comprehensive expertise in business intelligence systems, data architecture, cloud analytics platforms, data security, and enterprise reporting applications.
  • Proficient in data lifecycle management, IT & BI governance frameworks, and industry best practices; knowledgeable about compliance requirements relevant to non-profit organizations.
  • Exceptional communication and stakeholder engagement skills; adept at translating complex data and analytics concepts for technical and non-technical audiences to inform business decisions.
  • Proven experience managing people, with demonstrated success in recruiting, developing, and leading teams to achieve organizational goals.
  • Strong leadership, communication, and interpersonal skills with the ability to build trust, motivate teams, hold individuals accountable, and foster collaboration across diverse stakeholders.
  • Knowledge of budget planning, financial tracking, and resource allocation to effectively manage departmental or project budgets.

TRAVEL REQUIREMENTS:
  • Occasional travel- 10-15% - may be required for department or program/project meetings, vendor management, or enterprise workshops.

PHYSICAL REQUIREMENTS:
  • Frequent sitting and use of computer equipment
  • Occasional standing, walking, bending, and lifting materials up to 10 lbs.
  • Availability and ability to work after hours, weekends, holidays, etc. as needed, to be on call and/or to fulfill job responsibilities and requirements.

The starting rate is $110,000 to $125,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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