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It Problem Manager Jobs in Georgia (NOW HIRING)

Ripple IT

Experienced L1 Onsite Engineer

Atlanta, GA · On-site

To make Ripple clients feel human, especially when they are having an IT problem. To solve problems ... Capable of understanding and managing your own emotions and recognizing the emotions of clients to ...

Ripple IT

Experienced L1 Onsite Engineer

Atlanta, GA

To make Ripple clients feel human, especially when they are having an IT problem. To solve problems ... Capable of understanding and managing your own emotions and recognizing the emotions of clients to ...

Ripple IT

Experienced L1 Onsite Engineer

Atlanta, GA · On-site

To make Ripple clients feel human, especially when they are having an IT problem. To solve problems ... Capable of understanding and managing your own emotions and recognizing the emotions of clients to ...

STI

IT Administrative Support

Atlanta, GA · On-site

This position will report to the Director of the Project Management Office (PMO). Summary: The IT ... Possesses strong decision making, problem-solving, and critical thinking skills * Highly organized ...

Hyundai Mobis

IT MES Manager

Richmond Hill, GA · On-site

$78K - $96K/yr

... , and IT teams * Manage development request intake, prioritization, and decision-making ... Strong analytical and problem-solving skills * Experience in MES system improvement and requirement ...

Jobtailor

Service Delivery Manager

Kennesaw, GA · On-site

$85 - $120/hr

Function as the direct contact for IT-related issues overseeing IT infrastructure as provided by ... Responsible for problem management * Create customer reports * Coordinate release updates * Manage ...

NLB Services

Sr. Test Engineer

Atlanta, GA · On-site

... IT. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective ... Task Management - Delivers quality work on time, translates planning into action by following ...

NLB Services

Sr. Test Engineer

Atlanta, GA · On-site

... IT. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective ... Task Management - Delivers quality work on time, translates planning into action by following ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Georgia

It Problem Manager information

See Georgia salary details

$16.9K

$63.1K

$116.5K

How much do it problem manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for it problem manager in Georgia is $63,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $76,000.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are popular job titles related to It Problem Manager jobs in Georgia?

For It Problem Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching It Problem Manager jobs in Georgia look for?

The top searched job categories for It Problem Manager jobs in Georgia are:

What cities in Georgia are hiring for It Problem Manager jobs?

Cities in Georgia with the most It Problem Manager job openings:

It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Georgia as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $63,091 per year, or $30.3 per hour.

Experienced L1 Onsite Engineer

Ripple IT

Atlanta, GA • On-site

Full-time

Medical, Retirement

Re-posted 28 days ago

Job description

Ripple is looking for an experienced L1 Support/Onsite Engineer. That means you probably have 2-5 years of IT experience. You are definitely enthusiastic about both people and IT. Here's the mission of the job, and what you can expect.
Note: While Ripple is typically a flexible workplace, this position is an onsite, daily office role located in Midtown/Buckhead in Atlanta.
Mission for a Ripple Support Engineer:
To make Ripple clients feel human, especially when they are having an IT problem. To solve problems - and prevent future ones - using smart thinking. To become a better person in the process, and help us become better people for knowing you.
Some of our Values:
Best is BestWe find the best ways to do things, and often it means learning something new and changing our ways. This is the surest path to customer success, and for personal and professional growth.
Empathy and KindnessEmpathy is the gateway to helping, kindness the tool.
We first need to understand how someone is feeling, then use kindness and thoughtful communication to show our respect.
Ask Why, Not How aka Effectiveness > Efficiency.We need to understand what we are trying to accomplish before we can craft the best solutions.
Team Performance, Family Feel.Only a team of high performers is worth being on, and for as long as someone chooses to kick ass at Ripple, they should feel like Ripple is their second family.
Requirements
Requirements:
  • Strong communication skills: Ability to communicate empathetically, logically, and clearly in a variety of situations. Must remain calm under pressure, graceful under fire, and consistently bring a positive and professional attitude.
  • Excellent troubleshooting skills: Natural ability to diagnose and resolve technical issues across a range of devices including Macs, PCs, and smartphones.
  • Technical Aptitude: Demonstrated ability to swiftly master our current technology stack and seamlessly incorporate emerging tools-proactively leveraging innovation to optimize client efficiency, security, and satisfaction, while driving measurable improvements across all engagements.
  • Problem-solving skills: Ability to find answers and solutions efficiently and effectively.
  • Growth-minded: Unquenchable desire for personal and professional growth and development. Willingness to learn new skills and adapt to new technologies.
  • Strong work ethic: A "roll up your sleeves and let's get to it" mentality. Willing to take initiative and follow through on tasks.
  • Technical proficiency: Proficiency with both Mac and PC systems. Experience with software installs, upgrades, and setups for various devices.
  • Documentation skills: Ability to create and utilize documentation for processes and troubleshooting.
  • Customer-oriented: Friendly, helpful demeanor with excellent interpersonal skills. Ability to explain technical concepts in a non-technical manner and build positive relationships with customers and coworkers.
  • High emotional intelligence (EQ): Capable of understanding and managing your own emotions and recognizing the emotions of clients to enhance the overall partnership and improve the customer experience.
  • Team-oriented mindset: Strong belief in the value of teamwork and the importance of winning as a team. Collaborative approach to problem-solving and achieving goals.
  • Reliable transportation and good driving record: Necessary for traveling to client sites in Atlanta everyday.

Daily Expectations:
  • Deliver high-quality technical support to end users onsite, as the primary embedded Rippler at certain clients.
  • Collaborate closely with your teammates, prioritizing open communication and a shared commitment to collective success in line with our #OneTeam culture.
  • Take full ownership of your assigned tasks, actively seeking to understand and resolve issues, celebrating wins, and learning from challenges.
  • Participate in the employee lifecycle process, assisting with onboarding and offboarding technical needs as required.
  • Remain vigilant for gaps or inefficiencies in current processes, proactively bringing thoughtful solutions and suggestions to the team.
  • Rotate into the on-call support schedule once every six weeks, providing after-hours support coverage from 5:30pm-8:30pm as assigned.
  • Maintain detailed and accurate documentation for support tickets and knowledge sharing.
  • Demonstrate pride in your work by consistently striving for excellence in every interaction and task, big or small.
  • Adapt to shifting priorities and new technologies with curiosity and a problem-solving mindset.

Benefits
What Ripple brings - Accelerating Success
  • Defined growth path designed to help you excel professionally while advancing your personal aspirations
  • Engaging, challenging work that delivers personal fulfillment and drives meaningful results
  • A united, high-performance team culture-where collaboration and support are foundational to shared success
  • Comprehensive benefits package, including robust health coverage and a strong 401(k) plan with matching, reflecting a commitment to your well-being and future
  • The opportunity to partner with exceptional clients and colleagues who share a driven, achievement-oriented mindset and a commitment to excellence

Apply