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It Problem Manager Jobs in Georgia (NOW HIRING)

Ripple IT

Experienced L1 Onsite Engineer

Atlanta, GA · On-site

To make Ripple clients feel human, especially when they are having an IT problem. To solve problems ... Capable of understanding and managing your own emotions and recognizing the emotions of clients to ...

Ripple IT

Experienced L1 Onsite Engineer

Atlanta, GA · On-site

To make Ripple clients feel human, especially when they are having an IT problem. To solve problems ... Capable of understanding and managing your own emotions and recognizing the emotions of clients to ...

Ripple IT

Experienced L1 Onsite Engineer

Atlanta, GA · On-site

To make Ripple clients feel human, especially when they are having an IT problem. To solve problems ... Capable of understanding and managing your own emotions and recognizing the emotions of clients to ...

FirstBank

IT Site Support Engineer

Newnan, GA · On-site

This IT support includes answering the Help Line and hands-on IT problem solving, coordinating ... Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will ...

STI

IT Administrative Support

Atlanta, GA · On-site

This position will report to the Director of the Project Management Office (PMO). Summary: The IT ... Possesses strong decision making, problem-solving, and critical thinking skills * Highly organized ...

STI

IT Administrative Support

Atlanta, GA · On-site

This position will report to the Director of the Project Management Office (PMO). Summary: The IT ... Possesses strong decision making, problem-solving, and critical thinking skills * Highly organized ...

Law Firm GC, LLC

Associate Attorney

Atlanta, GA · On-site

$190K/yr

This attorney will play a critical role in managing cases from inception through resolution ... Accountability - See it, own it * Problem Solver - Ability to analyze legal issues with a solution ...

NLB Services

Sr. Test Engineer

Atlanta, GA · On-site

... IT. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective ... Task Management - Delivers quality work on time, translates planning into action by following ...

NLB Services

Sr. Test Engineer

Atlanta, GA · On-site

... IT. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective ... Task Management - Delivers quality work on time, translates planning into action by following ...

NLB Services

Sr. Test Engineer

Atlanta, GA · On-site

... IT. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective ... Task Management - Delivers quality work on time, translates planning into action by following ...

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Showing results 1-20

All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Georgia

It Problem Manager information

See Georgia salary details

$16.9K

$63.1K

$116.5K

How much do it problem manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for it problem manager in Georgia is $63,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $76,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in Georgia? For It Problem Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs in Georgia look for? The top searched job categories for It Problem Manager jobs in Georgia are:
It Problem Manager jobs near you
Wire Transfer Supervisor

Wire Transfer Supervisor

United Community Bank

Blairsville, GA • On-site

$38K - $57K/yr

Full-time

Posted 18 days ago

Job description

Overview
As a Wire Transfer Supervisor you will have the opportunity to lead a diverse team of specialists to ensure all Domestic, International and Treasury Management wires are processed to the Federal Reserve Bank accurately and timely. The Wire Transfer Supervisor will manage the daily workflow to ensure all department goals and timelines are met. This roll will ensure that their team is following UCB's Policies and Procedures and maintaining compliance with State and Federal regulations, as well as, ensuring BSA/OFAC processes are completed. You will have the opportunity to create an environment of camaraderie and teamwork amongst your peers that makes United Community Bank a great place to work.
What You'll Do
  • Responsible for the execution and general oversight of all functions and workflows within the Wire Department.
  • Perform annual review with employees to ensure effective talent management and succession planning.
  • Promotes departmental success and staff development by ensuring proper training is provided, including cross-training staff on various wire functions.
  • Regularly motivate and coach personnel to ensure operational and productivity standards are met or exceeded.
  • Maintains a good working relationship with all teams, both internal and external customers in solving/researching wire transfer issues.
  • Responsible for creating and maintaining clear and precise departmental procedures that pertain to Domestic and International Wire Transfers.
  • Make recommendations and/or implement department changes in an effort to streamline processes and to reduce expense/and or loss.
  • Review published branch operational procedures to ensure information provides clear and accurate instruction that compliments departmental procedures.
  • Responsible for ensuring all wire transfer GL accounts are balanced and reconciled daily.
  • Prepares and/or approves monthly reconcilements for all ACH/Wire/Cash general ledger accounts.
  • Monitors Wells Fargo Foreign Exchange and USD Pass through accounts for outages.
  • Serves as an admin for the Wells Fargo account.
  • Monitors Consumer Investigation log to ensure open items are worked to resolution within timeframe of regulations.
  • Monitors Wire Recall case workflow to perform follow ups until completion.
  • In-depth wire reporting knowledge and ability to build out customized reports based on user requests.
  • Ensure all changes/upgrades to the Wire Transfer system configuration are properly tested and approved before implementation.
  • Perform system security admin duties for SWIFT.
  • Conduct annual required failover/disaster recovery testing for wire transfer system.
  • Troubleshoot Wire system errors, open cases in support portal and work with Vendor/Admins/Technology groups to resolve.
  • Serves as a back up to all staff in the Wire Transfer Department and assists the ACH-Wire-Cash Manager as needed.
  • Assist with merger and acquisition process of new banks as it relates to Wire Transfers.

Requirements For Success
  • High School diploma or equivalent.
  • Bachelor's Degree desired, but not required.
  • 3-6 years' work experience in wire transfers or bank operations preferred.
  • Excellent understanding of Federal and State banking regulations, and UCB's Wire Transfer Policy & Procedures.
  • Excellent working knowledge of Microsoft Office Suite; Outlook, Excel and Word and general office.
  • Equipment, as well as, ability to navigate computer programs efficiently.
  • Ability to work in a time sensitive environment, high monetary risk operations environment governed by established deadlines and regulatory requirements; demonstrates ability to multi-task and prioritize.
  • Coordinate, control, and plan the daily schedule for Wire Transfer operations.
  • Possess positive attitude and excellent leadership skills to effectively lead a team of diverse individuals and
    foster an environment of teamwork.
  • Collaborative team player with sound judgment to determine risk vs service.
  • Effective organizational, communication and management skills.
  • Strong analytical and data-gathering skills with excellent attention to detail required.
  • Responsible for staffmg, evaluating personnel performance and hosting staff meetings.
  • Participate and complete all required compliance training, including Bank Secrecy Act/anti-money laundering
    training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

Conditions of Employment
  • Must be able to pass a criminal background & credit check
  • This is a full-time, non-remote position that requires up to 5% travel.

FLSA Status: Non-exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range
USD $38,769.00 - USD $57,876.00 /Yr.

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