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Scaled Customer Success Manager Jobs in Georgia (NOW HIRING)

Finastra

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager, Retail Lending, is responsible for ensuring customers achieve ongoing ... Experience working within scaled or segmented Customer Success models. * Exposure to SaaS ...

Trimble, Inc.

Customer Success Manager

Alpharetta, GA · On-site

$65K - $89K/yr

Customer Success Manager Are you ready to drive meaningful customer transformation across Trimble's industry-leading technology ecosystem? In this dynamic Customer Success Manager role, you will ...

Trimble

Customer Success Manager

Alpharetta, GA

$65K - $89K/yr

Customer Success Manager Are you ready to drive meaningful customer transformation across Trimble's industry-leading technology ecosystem? In this dynamic Customer Success Manager role, you will ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Stibo Systems Inc.

Customer Success Manager

Atlanta, GA · Hybrid

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

NPHub, LLC.

Customer Success Manager

Vinnings, GA · On-site

$90 - $120/hr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... NPHire is solving a critical challenge in healthcare. In just nine months, we've scaled to over 7 ...

NPHub

Customer Success Manager

Atlanta, GA

$70K - $90K/yr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... NPHire is solving a critical challenge in healthcare. In just nine months, we've scaled to over 7 ...

Wolters Kluwer

Customer Success Manager

Kennesaw, GA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

$70K - $90K/yr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... NPHire is solving a critical challenge in healthcare. In just nine months, we've scaled to over 7 ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... NPHire is solving a critical challenge in healthcare. In just nine months, we've scaled to over 7 ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

$90 - $135/hr

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading enterprises, helping them realize measurable business value from our AI-powered SaaS platform. "You'll ...

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All JobsScaled Customer Success JobsScaled Customer Success Manager JobsScaled Customer Success Manager Jobs in Georgia

Scaled Customer Success Manager information

See Georgia salary details

$27.4K

$70.1K

$118.2K

How much do scaled customer success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for scaled customer success manager in Georgia is $70,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $83,600.00 per year, depending on experience, location, and employer.

How does a scaled customer success manager balance supporting a large customer portfolio while maintaining personalized engagement?

A Scaled Customer Success Manager is responsible for managing a high volume of customer accounts, often leveraging technology and automation to ensure proactive communication and support. While they may not provide the same level of one-on-one interaction as traditional CSMs, they use targeted campaigns, webinars, and digital resources to deliver value at scale. Success in this role requires strong organizational skills and the ability to analyze customer data to identify trends and prioritize outreach. Collaboration with sales, product, and support teams is common to address customer needs efficiently and improve overall satisfaction.

What are the key skills and qualifications needed to thrive as a scaled customer success manager?

To thrive as a Scaled Customer Success Manager, you need expertise in customer relationship management, data analysis, and a solid understanding of SaaS products, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, customer success platforms such as Gainsight or Totango, and proficiency in tools for automation and reporting are typically required. Outstanding communication, problem-solving abilities, and the ability to manage multiple accounts efficiently are key soft skills for excelling in this role. These skills ensure that customer needs are proactively addressed at scale, driving retention and long-term business growth.

What is a scaled customer success manager?

A scaled customer success manager is a role focused on managing customer relationships at a larger volume, often using automation tools and standardized processes to support a broader customer base efficiently. This position typically involves leveraging customer data, CRM systems, and cross-functional collaboration to ensure customer retention and satisfaction at scale.

What are popular job titles related to Scaled Customer Success Manager jobs in Georgia?

For Scaled Customer Success Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Scaled Customer Success Manager jobs in Georgia look for?

The top searched job categories for Scaled Customer Success Manager jobs in Georgia are:

What cities in Georgia are hiring for Scaled Customer Success Manager jobs?

Cities in Georgia with the most Scaled Customer Success Manager job openings:

Scaled Customer Success Manager jobs near you
Infographic showing various Scaled Customer Success Manager job openings in Georgia as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $70,138 per year, or $33.7 per hour.

Customer Success Manager

Flowable USA Inc.

Atlanta, GA • On-site

$120 - $160/hr

Other

Posted 7 days ago

Job description

Customer Success Manager

Customer Success Manager Flowable is the agentic process automation and case management technology of choice for process‑intensive enterprises and organizations with tough compliance. It puts your processes, people, and AI together in one unified platform. As a fast‑growing, global software company with big ambitions, we foster an entrepreneurial spirit and a culture of collaboration where talented people thrive and contribute to a fantastic work environment. As a Customer Success Manager (CSM) at Flowable, you will play a pivotal role in ensuring our customers achieve measurable success with our platform. You will partner with customers to drive adoption, deliver business value, and build long‑term relationships that lead to retention and expansion. This role is customer‑facing and requires a balance of strategic advisory skills, product expertise, and commercial awareness.

Responsibilities
  • Customer Adoption & Outcomes
    • Lead onboarding and success planning for new customers
    • Define measurable success criteria
    • Drive platform adoption across business and technical teams
    • Conduct regular QBRs/EBRs to align on achieved outcomes
  • Customer Health & Retention
    • Monitor customer health metrics
    • Proactively manage renewal risks
    • Own the renewal process
    • Implement recovery plans for at‑risk accounts
  • Expansion & Growth Influence
    • Identify and drive expansion opportunities
    • Collaborate with Account Executives to ensure customers realize value pre‑renewal
    • Align customer vision with Flowable’s product roadmap
  • Collaboration & Internal Alignment
    • Work closely with Engagement Managers for smooth handovers
    • Relay structured customer feedback to internal teams
    • Share success stories and best practices across the organization
Qualifications
  • 6+ years’ experience in Customer Success, Account Management, Solution Consulting, or Professional Services at a SaaS/Enterprise Software vendor
  • Proven track record of improving adoption, retention, and expansion in enterprise accounts
  • Strong communication skills, capable of engaging with C‑level executives as well as hands‑on practitioners
  • Analytical skills to interpret product usage data and customer health metrics
  • Experience in BPM, DPA, Case Management, or enterprise workflow solutions preferred
  • Fluent in English; German or other European languages are a strong plus
Benefits
  • World‑leading product that is trusted by leading organizations and recognized by Gartner and Forrester as a leader in digital transformation
  • Transparent, autonomous, customer‑focused culture with a servant‑leadership ethos
  • Opportunity to drive real transformation through AI‑enabled case management and strategic adoption
  • Career development opportunities: exposure to cutting‑edge technology, skill expansion, and pathways into sales or leadership roles as the company scales
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