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It Problem Manager Jobs in Georgia (NOW HIRING)

... IT. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective ... Task Management - Delivers quality work on time, translates planning into action by following ...

... IT. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective ... Task Management - Delivers quality work on time, translates planning into action by following ...

... Manager - HubSpot CRM to lead this initiative globally from an IT perspective. This is a high ... problem-solving mindset and data-driven decision-making. - Passion for digital innovation and ...

... IT. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective ... Task Management - Delivers quality work on time, translates planning into action by following ...

... IT. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective ... Task Management - Delivers quality work on time, translates planning into action by following ...

... Manager - HubSpot CRM to lead this initiative globally from an IT perspective. This is a high ... problem-solving mindset and data-driven decision-making. - Passion for digital innovation and ...

... IT. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective ... Task Management - Delivers quality work on time, translates planning into action by following ...

... IT. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective ... Task Management - Delivers quality work on time, translates planning into action by following ...

... IT. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective ... Task Management - Delivers quality work on time, translates planning into action by following ...

... IT. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective ... Task Management - Delivers quality work on time, translates planning into action by following ...

Project Mgr. 1(Non-IT)

Atlanta, GA

$94K - $112K/yr

Project Mgr. 1(Non-IT) Job Requisition ID: JR0000000184 Number of Openings: 0 Shift: Not Applicable ... Strong problem-solving skills are essential and attention to detail with ability to work quickly ...

The IT Administrative Support will primarily support the needs of the PMO Director in tracking ... Possesses strong decision making, problem-solving, and critical thinking skills * Highly organized ...

IT Inventory Associate

Kennesaw, GA ยท On-site

$14.75 - $18.50/hr

... IT equipment, assign asset tags as required, and ensure all equipment is updated in the UITS IT ... problem solving, organization, communication (verbal and written), time management, and ...

This position will report to the Director of the Project Management Office (PMO). Summary: The IT ... Possesses strong decision making, problem-solving, and critical thinking skills * Highly organized ...

Under the direction of the IT Operations Manager, the IT Track Technician provides technical ... Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex IT ...

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It Problem Manager information

See Georgia salary details

$16.9K

$63.1K

$116.5K

How much do it problem manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for it problem manager in Georgia is $63,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $76,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in Georgia? For It Problem Manager jobs in Georgia, the most frequently searched job titles are:
Sr. Test Engineer

Sr. Test Engineer

NLB Services

Atlanta, GA โ€ข On-site

Full-time

Posted 26 days ago


Job description

Published on: 2022-04-11 | US , GA - Atlanta - GA - Atlanta | Position Type: 4 | Job ID: 22-15348
Essential Responsibilities*(System Test Engineer): Develop/create master test plans and related documents, test cases, and test schedules. Execute test cases/scenarios across development projects. Test types to include functionality, user interface, regression, security, and user acceptance. Document test scripts and test plans tied back to requirements. Identify and track defects, issues, risks, and action items. Validate requirements for system testing, report preparation, defect recording, and defect tracking. Create defect reports for problems discovered during system test. Perform regression testing to validate the resolution of any software or system defects. Provide input for program schedules and is responsible for creation and development of Used Cases. *May perform other duties as assigned. Essential Responsibilities*: (Integration Test Engineer) Development of test plan, test cases, and project schedules. Execution of test cases/scenarios across numerous project platforms in the Integration test environment. Responsible for test types which include: functionality, user interface, regression, connectivity, performance, load, stress, user acceptance, failover/recovery, and supportability. Develop and update integration test plans and procedures. Validating requirements for integration testing. Report preparation, defect recording, and tracking. Identify, record, report, and track defects *May perform other duties as assigned.
Quals-
6 + years of experience required. Test Engineer job description has been developed to support both the testing functions in the System Test and Integration Test environments. System Test Engineer is responsible for creating master test plans, test cases, and test schedules for the projects. Primary responsibilities include the execution of test cases and scenarios across individual development projects within the System Test environment. Ensures established methodologies and standards are used in product testing. Integration Test Engineer has responsibility for providing mentoring support to the project team throughout the Development Lifecycle. This mentoring begins in the requirements development phase to ensure all requirements are both testable and verifiable, and continues through system test. The Integration Test Engineer is responsible for conducting Integration test and to support the implementation methodologies of new documented, standardized, repeatable testing processes. Bachelors degree in Computer Science or Information Systems with one to five years of experience in an IT testing environment and/or any equivalent combination of experience, education, and/or training that enables the candidate to meet the entry requirements. The ideal candidate will possess the above plus previous airline experience. CORE COMPETENCIES: Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level. Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesnt misrepresent him/herself for personal gain. Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs. JOB SPECIFIC: Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done. Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately. Interpersonal Skills - The ability to successfully, professionally, and diplomatically interact with others and develop relationships with people who have widely varying styles, levels in the organization, and knowledge of IT. Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond. Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.