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It Problem Manager Jobs in Colorado (NOW HIRING)

360 IT Professionals

Call Center Representative

Denver, CO

$16.50 - $20.50/hr

Company Description 360 IT Professionals is leading name in the software development industry ... Documents, tracks and monitors the problem to ensure a timely resolution. * Has knowledge of ...

Litera

Manager, Site Reliability Engineering

Denver, CO · Hybrid

$120K - $160K/yr

By leading a team of SREs and partnering closely across Engineering, Product, Security, and IT ... Familiarity with ITIL, Problem Management, Change Management, Operational Excellence, or modern ...

DataNet IT

Help Desk / IT Support Analyst

Boulder, CO · On-site

... and problem\-solving skills. \n * Ability to work independently and manage multiple priorities in a fast\-paced environment. \n * Associate's or Bachelor's degree in Computer Science, IT, or ...

Meta

Manager, Network Operations and Support

Denver, CO · On-site

$162K - $227K/yr

... and incident/problem management to deliver a healthy, scalable ecosystem of vendors and MSPs ... When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram ...

ATN Health

Information Technology Specialist

Aurora, CO · On-site

$31K - $45K/yr

Other office IT duties as requested. * Minimum 5 years General IT experience on both Windows and ... Basic ITIL problem management understanding and support ticket systems understanding. * Basic ...

360 IT Professionals

Senior java developer

Denver, CO · On-site

$59 - $75.25/hr

Company Description This is Sushil Singh from 360 IT Professionals Inc. We are based in Fremont ... Java developer roles and responsibilities include managing Java/Java EE application development ...

TeamLogic IT

MSP Level 3 Technician

Colorado Springs, CO · On-site +1

$95K - $105K/yr

Vision insurance Company Description TeamLogic IT is a trusted provider of comprehensive ... We specialize in delivering fully outsourced IT management, co-managed IT services, and project ...

Litera

Manager, Site Reliability Engineering

Denver, CO · On-site

$58.75 - $78/hr

By leading a team of SREs and partnering closely across Engineering, Product, Security, and IT ... Familiarity with ITIL, Problem Management, Change Management, Operational Excellence, or modern ...

Thrive Health Systems

Marketing Manager

Colorado Springs, CO · On-site

$58K - $65K/yr

Thrive Health Systems is looking for a Marketing Manager. Thrive Health Systems is a natural health ... Therefore, the key to solving the problem is to understand the root cause, and address it. Address ...

Thrive Health Systems

Marketing Manager

Colorado Springs, CO · On-site

$58K - $65K/yr

Wellness resources Thrive Health Systems is looking for a Marketing Manager. Thrive Health Systems ... Therefore, the key to solving the problem is to understand the root cause, and address it. Address ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Colorado

It Problem Manager information

See Colorado salary details

$21K

$78.6K

$145.1K

How much do it problem manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for it problem manager in Colorado is $78,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $94,600.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are popular job titles related to It Problem Manager jobs in Colorado?

For It Problem Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching It Problem Manager jobs in Colorado look for?

The top searched job categories for It Problem Manager jobs in Colorado are:

What cities in Colorado are hiring for It Problem Manager jobs?

Cities in Colorado with the most It Problem Manager job openings:

It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Colorado as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 88% In-person, 5% Hybrid, and 7% Remote job distribution, with an average salary of $78,567 per year, or $37.8 per hour.

Call Center Representative

360 IT Professionals

Denver, CO

$16.50 - $20.50/hr

Contractor

Re-posted 17 days ago

Job description

Company Description

360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.

Job Description
  • Provides support to end users on a variety of issues. 
  • Identifies, researches, and resolves technical problems. 
  • Responds to telephone calls, email and personnel requests for technical support. 
  • Documents, tracks and monitors the problem to ensure a timely resolution. 
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. 
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Primary job functions do not typically require exercising independent judgement.
Qualifications
  • Minimum of 1 year of experience in a call center
  • Strong phone and verbal communication skills along with active listening skills
  • Familiarity with CRM Systems
  • Experience using IVR/ACD (Five9, Cisco, etc)
Additional Information

All your information will be kept confidential according to EEO guidelines.

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