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It Problem Manager Jobs in Colorado (NOW HIRING)

Cyxtera

IT Field Engineer

Englewood, CO · On-site

Other office IT duties as requested Requirements: * Excellent organizational skills and the ability ... Basic ITIL problem management understanding and support ticket systems understanding. * Basic ...

ATN Health

Information Technology Specialist

Aurora, CO · On-site

$31K - $45K/yr

Other office IT duties as requested. * Minimum 5 years General IT experience on both Windows and ... Basic ITIL problem management understanding and support ticket systems understanding. * Basic ...

360 IT Professionals

Senior java developer

Denver, CO

$59 - $75.25/hr

Company Description This is Sushil Singh from 360 IT Professionals Inc. We are based in Fremont ... Java developer roles and responsibilities include managing Java/Java EE application development ...

Cyxtera

IT Field Engineer

Englewood, CO · On-site

Other office IT duties as requested Requirements: * Excellent organizational skills and the ability ... Basic ITIL problem management understanding and support ticket systems understanding. * Basic ...

Trimble

Product Manager

Westminster, CO

Whether it's helping customers build and maintain infrastructure, design and construct buildings ... Strong problem-solving skills with a passion for delivering "visionary pragmatist" results ...

JW Affinity IT

Senior Network Technician

Littleton, CO · On-site

$23.50 - $30.25/hr

Perform as first responder to ITSM and Service Now problem tickets. Can include a variety of duties ... Monitor and take appropriate action from network alerts generated from management tools. * Perform ...

JW Affinity IT

Senior Network Technician

Littleton, CO

$70K - $72K/yr

Perform as first responder to ITSM and Service Now problem tickets. Can include a variety of duties ... Monitor and take appropriate action from network alerts generated from management tools. * Perform ...

JW Affinity IT

Senior Network Technician

Littleton, CO

$23.50 - $30.25/hr

Perform as first responder to ITSM and Service Now problem tickets. Can include a variety of duties ... Monitor and take appropriate action from network alerts generated from management tools. * Perform ...

JW Affinity IT

Senior Network Technician

Littleton, CO

$23.50 - $30.25/hr

Perform as first responder to ITSM and Service Now problem tickets. Can include a variety of duties ... Monitor and take appropriate action from network alerts generated from management tools. * Perform ...

360 IT Professionals

Scrum master

Denver, CO

$53 - $70.75/hr

Company Description This is Sushil Singh from 360 IT Professionals Inc. We are based in Fremont ... management Qualifications Minimum of 5-7 years of Scrum Master experience Minimum of 5-7 years ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Colorado

It Problem Manager information

See Colorado salary details

$21K

$78.6K

$145.1K

How much do it problem manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for it problem manager in Colorado is $78,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $94,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What cities in Colorado are hiring for It Problem Manager jobs? Cities in Colorado with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Colorado as of June 2026, with employment types broken down into 67% Full Time, 30% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $78,567 per year, or $37.8 per hour.
Incident Management (Network Engineer II) (Government)

Incident Management (Network Engineer II) (Government)

AT and T

Englewood, CO • On-site

$89K - $194K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 700 frontline employees who took The Breakroom Quiz

37th of 78 rated telecommunications companies

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video
and collaboration services for the full spectrum of operations.
AT&T has an opening for an Incident Manager - to oversee all aspects of the incident management process, from evaluation to resolution. An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and develop solutions.
Description of Job Duties/Responsibilities:
  • This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
  • Analysis and reporting of incident trend data to identify and eliminate root causes.
  • Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT systems and infrastructure.
  • Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
  • Assisting with diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
  • Facilitating and coordinating technical meetings.
  • Facilitating postmortem investigations into high impact results.
  • Providing governance for root cause analysis between technical teams.
  • Production of statistics and reports to demonstrate performance of the Incident and Problem Management process.
  • Create and submit knowledge articles.
  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
  • Assign Incidents to appropriate Tier 2 Support Group.
  • Keep Incident tickets updated with a current status at agreed intervals.
  • Document troubleshooting steps and service restoration details.
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.).
  • Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
  • Verify resolution with users and resolve Incidents in ITSM tool.
  • Escalate Major Incidents to the appropriate T2/3 Support Groups.
  • Point of contact for all Major Incidents.
  • Owns all Incidents throughout the lifecycle.

Required Clearance" TS/SCI with polygraph. (#ts/sci) (#polygraph)
Required Qualifications:
Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years.
Required qualifications include the following:
Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
Ready to join our team? Apply today!
Our Incident Management (Network Engineer II) (Government) earns $89,200 - $194,788yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
Weekly Hours:
40
Time Type:
Regular
Location:
Englewood, Colorado
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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