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It Problem Manager Jobs in Colorado (NOW HIRING)

Akraya Inc.

Project Coordinator

Broomfield, CO

... problem management in non-Production environments. Develop organizational process improvements ... IT Projects IT certification (ITIL) or equivalent experience Additional Information All your ...

TeamLogic IT

IT Technician Level II

Colorado Springs, CO · On-site

$65K - $70K/yr

About TeamLogic IT TeamLogic IT is a leading provider of comprehensive managed IT services, ... Join us, and wear the badge of a problem solver, a relationship builder, and a key player in a team ...

360 IT Professionals

Call Center Representative

Denver, CO

$16.50 - $20.50/hr

Company Description 360 IT Professionals is leading name in the software development industry ... Documents, tracks and monitors the problem to ensure a timely resolution. * Has knowledge of ...

Litera

Manager, Site Reliability Engineering

Denver, CO · Hybrid

$120K - $160K/yr

By leading a team of SREs and partnering closely across Engineering, Product, Security, and IT ... Familiarity with ITIL, Problem Management, Change Management, Operational Excellence, or modern ...

Cyxtera

IT Field Engineer

Englewood, CO · On-site

Other office IT duties as requested Requirements: * Excellent organizational skills and the ability ... Basic ITIL problem management understanding and support ticket systems understanding. * Basic ...

ATN Health

Information Technology Specialist

Aurora, CO · On-site

$31K - $45K/yr

Other office IT duties as requested. * Minimum 5 years General IT experience on both Windows and ... Basic ITIL problem management understanding and support ticket systems understanding. * Basic ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Colorado

It Problem Manager information

See Colorado salary details

$21K

$78.6K

$145.1K

How much do it problem manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for it problem manager in Colorado is $78,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $94,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What job categories do people searching It Problem Manager jobs in Colorado look for? The top searched job categories for It Problem Manager jobs in Colorado are:
What cities in Colorado are hiring for It Problem Manager jobs? Cities in Colorado with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Colorado as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $78,567 per year, or $37.8 per hour.
Project Coordinator

Project Coordinator

Akraya Inc.

Broomfield, CO

Contractor

Posted 21 days ago

Job description

Job Description

Position: Project Coordinator

Location: Broomfield, CO

 

Job Description:
This person will provide project, program, and resource mgmt support to the IT Operations Service Delivery and Design organization. Provides support to program/projects and activities. Coordinates and monitors functional area activities, compiles and prepares information, and interfaces and communicates frequently with employees, management and external contacts.

Responsibilities:
Move coordinator for the Palo Alto Campus
Support project managers to plan, request, and track to completion in the areas of infrastructure builds, incident management, and problem management in non-Production environments.
Develop organizational process improvements including project templates (status, budget, and incident reporting, plus resource and problem management).
Maintain project collaboration project sites and documentation - Create and distribute multi-level communication and status reports (core team, extended team, executive team).
Assist in the preparation and management of budgets, invoices and other financial activities related to assigned program or project.
Assist in managing the budgets and resources for the IT Operations portfolio across multiple programs and resources (internal/external).
Prepare monthly/quarterly documents and/or reports for management/business review.
Schedules and/or attends meetings and coordinates logistics as required.
Prepares program/project documentation such as presentations, reports, etc.
Assemble and manage HP Project and Portfolio Management (PPM) reports and dashboards for all projects.
Manage and maintain the Departments knowledge sharing sources, including shared drives and folders.
Develop Excel spreadsheets and templates with formulas to record data.
Required Skills and Experience:
Strong project coordinator skills - manage meetings, prepare and/or edit meeting minutes and deliverables, meeting agendas, knowledge link folders, maintenance calendar, etc.
Familiar with managing MS SharePoint sites and content management systems
Familiar with creating presentations, status reports, roadmap decks, process and procedures, flow charts, and tables
Experience working in an IT Operations organization, demonstrating knowledge of major ITSM processes (Incident, Problem, Change, Release, Transition to Operations)
Experience with implementing process improvement initiatives
Ability to multi-task, prioritize and coordinate tasks
A self-starter, motivated, and organized individual who works well under pressure and in a fast paced environment
Strong customer focus with excellent customer service
Strong communication (written and verbal) and analytical skills
Strong attention to detail
Extensive knowledge of Excel and pivot tables
Ability to prioritize and ensure adherence to meeting multiple deadlines
Assemble reports and dashboards

Qualifications



Education:
Bachelors Degree or equivalent
Minimum 2-4 years experience, supporting large scale and/or delivering small to mid-size IT Projects
IT certification (ITIL) or equivalent experience

Additional Information
All your information will be kept confidential according to EEO guidelines.
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About Akraya

Sourced by ZipRecruiter

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2001

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