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It Problem Manager Jobs in Colorado (NOW HIRING)

Initial.IT

Be Seen First

IT Service Manager

Denver, CO · On-site

$65K - $85K/yr

Required Qualifications 5+ years of IT experience (Help Desk, Systems Administration, Engineering ... Problem Solving: Make sound decisions under pressure * Communication: Clear, professional, and ...

Urgent

Long View Systems

Program Manager

Denver, CO

$115K - $152K/yr

We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America ... Knowledge of change and problem management and ability to anticipate risks * Ability to build ...

Do it Best

Manager

Burlington, CO · On-site

$4.0K - $5.0K/mo

Directs merchandising in the store and ensures it is clean and organized, also responsible for ... We're more than just a store-we're a team of problem-solvers, project supporters, and community ...

Akraya Inc.

Project Coordinator

Broomfield, CO

... problem management in non-Production environments. Develop organizational process improvements ... IT Projects IT certification (ITIL) or equivalent experience Additional Information All your ...

TeamLogic IT

IT Technician Level II

Colorado Springs, CO · On-site

$65K - $70K/yr

About TeamLogic IT TeamLogic IT is a leading provider of comprehensive managed IT services, ... Join us, and wear the badge of a problem solver, a relationship builder, and a key player in a team ...

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Showing results 21-40

All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Colorado

It Problem Manager information

See Colorado salary details

$21K

$78.6K

$145.1K

How much do it problem manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for it problem manager in Colorado is $78,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,300.00 and $94,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in Colorado? For It Problem Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs in Colorado look for? The top searched job categories for It Problem Manager jobs in Colorado are:
What cities in Colorado are hiring for It Problem Manager jobs? Cities in Colorado with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Colorado as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $78,567 per year, or $37.8 per hour.

IT Service Manager

Initial.IT

Denver, CO • On-site

Urgent

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

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Job description

Join Our IT Service Leadership Team – Where Technology Meets Exceptional Customer Service!

Are you an experienced IT professional who enjoys leading teams, improving service delivery, and building outstanding client relationships? We are seeking an IT Service Manager to oversee our service operations, drive team performance, and ensure an exceptional client experience.

Important Role Clarification (Read Carefully)

This role requires a strong technical foundation and service management expertise, but it is NOT a hands-on technical support position.

  • You will NOT be responsible for resolving tickets or performing day-to-day technical work
  • You WILL leverage your technical knowledge to guide teams, manage operations, and drive service excellence
  • You are responsible for team performance, client satisfaction, process improvement, and operational results

The best candidates are former technical professionals who enjoy leading the work rather than doing the work.

What You'll Do

You will serve as the leader of our service organization, ensuring teams deliver consistent, high-quality support while meeting business and client objectives.

Key Responsibilities

  • Lead and develop Service Desk and technical support teams
  • Manage ticket flow, resource allocation, and service delivery performance
  • Monitor and improve SLA compliance and customer satisfaction
  • Coach, mentor, and hold team members accountable
  • Oversee escalations and ensure timely resolution of critical issues
  • Identify process improvements and remove operational bottlenecks
  • Conduct client service reviews and manage escalated customer concerns
  • Collaborate with leadership on staffing, capacity planning, and service strategy

Critical Requirement: Leadership Through Technical Understanding

Candidates must be able to:

Understand technical challenges, evaluate business impact, support team decision-making, and drive successful outcomes without personally performing the technical work.

Required Qualifications

5+ years of IT experience (Help Desk, Systems Administration, Engineering, MSP, etc.)

2+ years of leadership or management experience

Strong understanding of:

  • Managed IT Services
  • Microsoft 365 and cloud environments
  • Networking and infrastructure fundamentals
  • Service delivery, escalations, and resource management

Experience with PSA platforms such as ConnectWise, Autotask, HaloPSA, or similar.

Preferred Experience

  • MSP leadership experience
  • Service Manager, Service Desk Manager, or Operations Manager experience
  • ITIL knowledge or certification
  • Experience managing SLA-driven environments

Core Competencies

  • Leadership: Develop and inspire high-performing teams
  • Client Focus: Deliver exceptional customer experiences
  • Operational Excellence: Drive efficiency and accountability
  • Problem Solving: Make sound decisions under pressure
  • Communication: Clear, professional, and effective at all levels

What Success Looks Like

  • Teams consistently meet or exceed SLA goals
  • Client satisfaction remains high
  • Escalations decrease and service quality improves
  • Staff engagement, accountability, and performance increase
  • Service operations scale efficiently and predictably

Why This Role Is Unique

This role is ideal for a technical professional who:

  • No longer wants to work service tickets all day
  • Enjoys leading people and improving operations
  • Thrives on accountability, strategy, and service excellence
  • Wants to make a lasting impact on clients, employees, and business outcomes

If you thrive in a role where technology, leadership, and customer service intersect, we'd love to hear from you. Apply now and help lead a team that keeps technology running smoothly for our clients!

We are an equal opportunity employer. We offer a full benefit package that includes Medical, Dental, and Vision, Open PTO, expense reimbursement, mileage, parking, home internet and cell phone reimbursement, Life and Disability Insurance, and an IRA plan.

Compensation based on experience. This is an in-office position with working hours M-F, 8:00-5:00. (NO REMOTE).