It Operations Manager Jobs in Delaware (NOW HIRING)

WHAT IS INFORMATION TECHNOLOGY?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in following area(s):
  • IT - Filing Season and Legislative Delivery - Systems Analysis/Applications Software

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
GS-05 SPECIALIZED EXPERIENCE: You must have one year of IT-related experience which was at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service.

IT related experience for this position includes:

• Assisting with routine IT support, operations, or administrative activities involving computer hardware, software, systems, applications, or related technology resources.
• Following established procedures to enter, update, verify, organize, or maintain IT-related information, records, documentation, or system data.
• Responding to basic customer or user requests and referring more complex technical issues to higher-level personnel.
• Using standard tools, applications, or automated systems to perform assigned tasks and support daily IT operations.
• Assisting with troubleshooting, testing, installation, configuration, or maintenance activities under close supervision.
• Documenting customer business rules and requirements, testing artifacts such as test plan, test strategy, test cases, defects, and test summary reports.

GS-07 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 level in the Federal service.
IT related experience for this position includes:

• Applying basic IT principles, methods, and practices to support computer systems, software, applications, hardware, networks, or related technology services.
• Assisting in identifying, documenting, and resolving routine technical issues affecting users, systems, applications, or services.
• Supporting system, software, or application testing activities and preparing or updating technical documentation and user instructions.
• Working with customers, users, or team members to gather information, respond to service requests, and provide technical assistance.
• Monitoring routine system, application, or service operations and reporting issues, deficiencies, or unusual conditions to higher-level staff.
• Documenting customer business rules and requirements, testing artifacts such as test plan, test strategy, test cases, defects, and test summary reports.

AND
You must also meet the following requirement(s):

• PERFORMANCE RATING: Current federal employees must have at least a fully successful or equivalent performance rating to receive consideration.
• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
• TIME IN GRADE (TIG): Federal employees must meet time-in-grade requirements. For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions.

• MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
  • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
  • Completed a formal vocational training program; or
  • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER