Partner Operations Manager Jobs in Delaware (NOW HIRING)

Description

ModernControls is a leading provider of HVAC and building automation services for commercial facilities across Delaware, Pennsylvania, Maryland, Virginia and New Jersey. With over 200 employees, and a fleet of over 160 service vehicles, our team of experts install, maintain, and design Building Automation and HVAC systems designed to help building owners and facility managers control building environments and operating costs.

The Regional Mechanical Operations Manager is responsible for leading and optimizing mechanical operations across assigned regions, ensuring operational excellence, financial performance, safety compliance, and team development. This role drives consistency in execution, standardization of processes, and scalable growth across service, projects, and mechanical field operations.

This leader partners closely with Branch General Managers, Service Leaders, Sales, and Safety to deliver high-quality results while building high-performing teams aligned with ModernControls' core values and Astra Service Partners' operating framework.

Requirements

Essential Functions & Responsibilities:

Operational Leadership

Oversee day-to-day mechanical operations across assigned branches/regions

Standardize processes across service, retrofit, and project execution

Ensure consistent application of operational best practices and SOPs

Drive accountability through KPIs, reporting, and performance management

Financial Performance

Own regional mechanical P&L performance in partnership with branch leadership

Drive revenue growth, gross profit, and margin improvement

Monitor labor productivity, job costing, and utilization rates

Lead Gain/Fade review process and ensure forecasting accuracy

Support budgeting, forecasting, and financial planning processes

Field Execution & Quality

Ensure projects and service work are executed safely, on time, and within budget

Drive quality assurance and customer satisfaction across all mechanical work

Implement continuous improvement initiatives to reduce rework and inefficiencies

Support large/complex project execution and escalation management

Safety & Compliance

Champion ModernControls' safety culture and "Zero Incident" mindset

Ensure compliance with OSHA, NFPA, and company safety standards

Partner with HR & Safety to drive training, audits, and incident prevention

Lead by example in field engagement and safety accountability

Talent Development & Leadership

Build, develop, and retain high-performing field and operational teams

Coach Service Managers, Project Managers, and Supervisors

Drive recruiting efforts to support growth (technicians, foremen, managers)

Implement Individual Development Plans (IDPs) for key team members

Support succession planning across the region

Strategic Growth & Alignment

Support expansion into new markets and service offerings

Partner with Sales to align operational execution with growth initiatives

Drive integration of acquisitions and alignment with company standards

Ensure alignment with Astra Service Partners' operational frameworks

Key Performance Indicators (KPIs)

Revenue Growth vs. Budget

Gross Profit & Margin Performance

Labor Productivity & Utilization Rates

Gain/Fade Performance

Safety Metrics (TRIR, DART, Recordables - Target: Zero)

Customer Satisfaction / Retention

Employee Retention (>95% target for key roles)

Recruiting & Net Headcount Growth

Qualifications

7-10+ years of experience in mechanical/HVAC operations leadership

Proven experience managing multi-branch or regional operations

Strong financial acumen (P&L, job costing, forecasting)

Deep understanding of service and project-based mechanical operations

Experience leading large field teams and developing leaders

Strong knowledge of safety and regulatory compliance

Leadership Competencies

Builds high-performance teams and strong culture

Drives accountability and results

High emotional intelligence (EQ) and communication skills

Strategic thinker with operational execution capability

Change management and continuous improvement mindset

Core Values Alignment (ModernControls)

Run Toward the Fire

Never Give Up

Held to a Higher Standard

My Word is Our Bond

Be Modern

Have Each Other's Back

Work Environment

Combination of office, field, and travel across assigned regions

Regular site visits required to support teams and ensure execution standards

Skills & Competencies

Strong leadership and team management

Advanced troubleshooting and technical problem solving

Excellent communication and client relationship skills

Project planning and operational coordination

Financial and operational awareness

Ability to manage multiple projects and service operations simultaneously

Leadership Expectations

The Regional Mechanical Operations Manager is expected to:

Lead with accountability, professionalism, and integrity

Promote a culture of safety, innovation, and technical excellence

Develop and mentor the next generation of BAS technicians and engineers

Maintain strong relationships with clients and partners

Drive operational performance and service quality

Physical Requirements

Ability to visit job sites, mechanical rooms, rooftops, and construction environments

Occasional travel within the region to support project and service teams

Ability to lift and carry light equipment and tools when necessary

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  We believe that the Service we provide, the Technology we offer and the Craftsmanship we stand behind are the pillars that define us.