The Operations Analyst - Journeyman serves as a specialized systems analyst focused on service ... Integrate SLO management into end-to-end IT service management lifecycle activities using ITIL ...
The Operations Analyst - Journeyman serves as a specialized systems analyst focused on service ... Integrate SLO management into end-to-end IT service management lifecycle activities using ITIL ...
IT Security Analyst Richmond, VA Hybrid 12 Months In Person Only JD: IT security or risk assessment ... Operations (Vulnerability Management, Penetration Testing, Incident Response, Identity Access ...
Quick apply
IT Security Analyst Richmond, VA Hybrid 12 Months In Person Only JD: IT security or risk assessment ... Operations (Vulnerability Management, Penetration Testing, Incident Response, Identity Access ...
Job Title: IT Operations Specialist - Tier 3 Job Category: Information Technology Time Type ... Provides comprehensive Tier 3 support, including incident analysis, troubleshooting, break/fix, and ...
Job Title: IT Operations Specialist - Tier 3 Job Category: Information Technology Time Type ... Provides comprehensive Tier 3 support, including incident analysis, troubleshooting, break/fix, and ...
Working with family members, external advisors, and internal teams (investment, tech, operations ... information, or any other characteristic protected under applicable federal, state or local law.
Working with family members, external advisors, and internal teams (investment, tech, operations ... information, or any other characteristic protected under applicable federal, state or local law.
IT Technician
Newport News, VA · On-site
$45K - $50K/yr
Program Operations Team Leader (primary) IT Operations Manager (secondary) FLSA Status: Non-Exempt ... Conducts comparative analysis and competitive bidding when necessary. * Assists staff in ...
IT Technician
Newport News, VA · On-site
$45K - $50K/yr
Program Operations Team Leader (primary) IT Operations Manager (secondary) FLSA Status: Non-Exempt ... Conducts comparative analysis and competitive bidding when necessary. * Assists staff in ...
IT Analyst
Vienna, VA · On-site
$55 - $58/hr
ServiceNow Software Asset Management (SAM) Analyst / IT Analyst Location: Vienna, VA (Hybrid - 3 ... Identify opportunities to automate manual processes and improve operational workflows. * Ensure the ...
IT Analyst
Vienna, VA · On-site
$55 - $58/hr
ServiceNow Software Asset Management (SAM) Analyst / IT Analyst Location: Vienna, VA (Hybrid - 3 ... Identify opportunities to automate manual processes and improve operational workflows. * Ensure the ...
Job Title: SIAM IT Operations Service Management (ITSM) Specialist Job Category: Information ... Develop metric strategies and utilize ServiceNow dashboards, reporting tools, and analytical ...
Job Title: SIAM IT Operations Service Management (ITSM) Specialist Job Category: Information ... Develop metric strategies and utilize ServiceNow dashboards, reporting tools, and analytical ...
IT & Business Operations Specialist
Arlington, VA · On-site
$60K/yr
A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment? * A role where you can apply your technical expertise to solve complex problems ...
IT & Business Operations Specialist
Arlington, VA · On-site
$60K/yr
A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment? * A role where you can apply your technical expertise to solve complex problems ...
IT & Business Operations Specialist
Arlington, VA · Hybrid
$60K/yr
A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment? * A role where you can apply your technical expertise to solve complex problems ...
IT & Business Operations Specialist
Arlington, VA · Hybrid
$60K/yr
A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment? * A role where you can apply your technical expertise to solve complex problems ...
IT & Business Operations Specialist
Arlington, VA · On-site
$60K/yr
A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment? * A role where you can apply your technical expertise to solve complex problems ...
Quick apply
IT & Business Operations Specialist
Arlington, VA · On-site
$60K/yr
A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment? * A role where you can apply your technical expertise to solve complex problems ...
IT & Business Operations Specialist
Arlington, VA · Hybrid
$60K/yr
A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment? * A role where you can apply your technical expertise to solve complex problems ...
IT & Business Operations Specialist
Arlington, VA · Hybrid
$60K/yr
A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment? * A role where you can apply your technical expertise to solve complex problems ...
IT Manager
Sterling, VA · Hybrid
$94K - $115K/yr
Our mission is to be at the forefront of devising analytical, operational and technical solutions ... The IT Manager is responsible for the performance, security, reliability, and continuous ...
IT Manager
Sterling, VA · Hybrid
$94K - $115K/yr
Our mission is to be at the forefront of devising analytical, operational and technical solutions ... The IT Manager is responsible for the performance, security, reliability, and continuous ...
Job Title: IT Analyst Location: Reston, VA Contract Length: 6 months + Citizenship: US, GC, GC/EAD ... Investigate operational or business problems and propose solutions * Ensure compliance with Navy ...
Job Title: IT Analyst Location: Reston, VA Contract Length: 6 months + Citizenship: US, GC, GC/EAD ... Investigate operational or business problems and propose solutions * Ensure compliance with Navy ...
IT Manager
Sterling, VA · On-site
$94K - $115K/yr
Our mission is to be at the forefront of devising analytical, operational and technical solutions ... The IT Manager is responsible for the performance, security, reliability, and continuous ...
IT Manager
Sterling, VA · On-site
$94K - $115K/yr
Our mission is to be at the forefront of devising analytical, operational and technical solutions ... The IT Manager is responsible for the performance, security, reliability, and continuous ...
Cloud Operations Manager
Alexandria, VA · On-site
In this role, you'll provide IT services via the cloud infrastructure that powers critical Coast ... analysis, and minimal mission disruption. * Support governance processes including Change ...
Cloud Operations Manager
Alexandria, VA · On-site
In this role, you'll provide IT services via the cloud infrastructure that powers critical Coast ... analysis, and minimal mission disruption. * Support governance processes including Change ...
Cloud Operations Manager
Alexandria, VA · On-site
In this role, you'll provide IT services via the cloud infrastructure that powers critical Coast ... analysis, and minimal mission disruption. * Support governance processes including Change ...
Cloud Operations Manager
Alexandria, VA · On-site
In this role, you'll provide IT services via the cloud infrastructure that powers critical Coast ... analysis, and minimal mission disruption. * Support governance processes including Change ...
Cloud Operations Manager
Alexandria, VA · On-site
$92K - $166K/yr
In this role, you'll provide IT services via the cloud infrastructure that powers critical Coast ... analysis, and minimal mission disruption. * Support governance processes including Change ...
Cloud Operations Manager
Alexandria, VA · On-site
$92K - $166K/yr
In this role, you'll provide IT services via the cloud infrastructure that powers critical Coast ... analysis, and minimal mission disruption. * Support governance processes including Change ...
Customer Operations Analyst At Century Supply Chain Solutions, we power global supply chains for ... Work cross-functionally with operations, IT, reporting, and customer strategy teams to address ...
Customer Operations Analyst At Century Supply Chain Solutions, we power global supply chains for ... Work cross-functionally with operations, IT, reporting, and customer strategy teams to address ...
AI Ops Engineer
Arlington, VA · On-site
$220K - $240K/yr
... IT operations to improve monitoring, incident response, predictive analytics, and system reliability. This role is based in Arlington, VA, as a hybrid/remote position. Responsibilities:
AI Ops Engineer
Arlington, VA · On-site
$220K - $240K/yr
... IT operations to improve monitoring, incident response, predictive analytics, and system reliability. This role is based in Arlington, VA, as a hybrid/remote position. Responsibilities:
IT Ops Engineer-CH Information Technology- Full-Time
Lynchburg, VA · On-site
$62K - $93K/yr
The IT Operations Engineer has advanced troubleshooting and service desk support experience. This ... analysis for service interruption recovery and creates preventive measures Monitor/maintains ...
New
IT Ops Engineer-CH Information Technology- Full-Time
Lynchburg, VA · On-site
$62K - $93K/yr
The IT Operations Engineer has advanced troubleshooting and service desk support experience. This ... analysis for service interruption recovery and creates preventive measures Monitor/maintains ...
New
It Operations Analyst information
See Virginia salary details
$14.30 - $18.50
10% of jobs
$18.50 - $22.71
4% of jobs
$25.58 is the 25th percentile. Wages below this are outliers.
$22.71 - $26.91
16% of jobs
$26.91 - $31.11
13% of jobs
The median wage is $32.93 / hr.
$31.11 - $35.32
16% of jobs
$35.32 - $39.52
12% of jobs
$40.39 is the 75th percentile. Wages above this are outliers.
$39.52 - $43.72
19% of jobs
$43.72 - $47.93
3% of jobs
$47.93 - $52.13
3% of jobs
$52.13 - $56.33
2% of jobs
$56.33 - $60.53
1% of jobs
$14
$34
$60
How much do it operations analyst jobs pay per hour?
How much does an IT operations analyst make in the US?
What does an IT Operations Analyst do?
What is the difference between It Operations Analyst vs Network Operations Analyst?
| Aspect | It Operations Analyst | Network Operations Analyst |
|---|---|---|
| Required Certifications | ITIL, CompTIA Network+, Cisco CCNA | CompTIA Network+, Cisco CCNA, CCNP |
| Work Environment | Data centers, IT departments, enterprise networks | Network monitoring centers, enterprise network environments |
| Employer & Industry Usage | Tech companies, large corporations, service providers | Telecommunications, internet service providers, large enterprises |
| Common Search & Comparison | Yes | Yes |
The main difference between an It Operations Analyst and a Network Operations Analyst lies in their focus areas. It Operations Analysts oversee overall IT infrastructure, including servers, applications, and systems, ensuring smooth operations across the organization. Network Operations Analysts specifically focus on managing and troubleshooting network infrastructure, such as routers, switches, and network security. Both roles require similar certifications and work environments but differ in their scope of responsibilities within IT and network management.
How does an IT Operations Analyst typically interact with other departments within an organization?
What are the key skills and qualifications needed to thrive as an IT Operations Analyst, and why are they important?

ASM Research rating
8.6
Based on 14 frontline employees who took The Breakroom Quiz
32nd of 223 rated it services
Job description
Key Responsibilities
- Define, implement, and maintain SLO monitoring solutions for complex enterprise systems, including thoughtful threshold design, alerting rules, and performance dashboards that align with business and mission priorities.
- Analyze key performance indicators and SLO trend data to identify root causes of degradation, translate findings into actionable technical changes and process improvements, and track outcomes over time.
- Collaborate with incident, problem, and performance management functions to investigate SLO breaches, correlate events across systems, and drive sustainable remediation with infrastructure and application owners.
- Develop, maintain, and regularly update SLO documentation, service catalogs, and operational level agreements to clearly capture expectations, dependencies, and escalation paths for supported services.
- Integrate SLO management into end-to-end IT service management lifecycle activities using ITIL-aligned practices and enterprise ticketing and monitoring platforms.
- Produce concise compliance dashboards, reports, and stakeholder-facing visualizations that highlight SLO status, emerging risk, and impact to mission-critical services.
- Coordinate with infrastructure and application owners to validate monitoring coverage, troubleshoot SLO-related issues, and support continuous service improvement initiatives.
- Maintain awareness of DoD 8140 baseline certification expectations and security protocols, ensuring SLO monitoring and reporting activities comply with clearance and data access requirements.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, a related discipline, or equivalent relevant experience.
- Typically 4-7 years of experience monitoring, managing, and reporting on SLO compliance in technical, highly regulated environments, including federal or defense IT.
- Demonstrated experience working with incident, problem, and performance management processes and tools in an ITIL-aligned service environment.
- Meets DoD 8140 requirements and holds an active Secret clearance appropriate for work in a cleared federal IT environment.
- U.S. citizenship required due to clearance and federal customer requirements.
- Strong analytical, troubleshooting, and communication skills with the ability to interpret performance data and clearly convey findings to technical and non-technical stakeholders.
Preferred Qualifications
- Experience with enterprise application performance monitoring (APM) or observability platforms (e.g., APM, log analytics, distributed tracing) used for fine-grained SLO analysis.
- Hands-on background with incident and problem management supporting government or defense organizations in an ITIL-based service desk context.
- Possession of a DoD 8140-recognized cybersecurity or IT certification such as Security+ or an equivalent baseline credential.
- Familiarity with compliance reporting for federal stakeholders and experience presenting metrics and SLO status to leadership forums or service review boards.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
What ASM Research employees say
Pay
Benefits
Hours and flexibility
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About ASM Research
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Fairfax, VA, US
Year founded
1978