It Manager Jobs in Waterloo, ON (NOW HIRING)

• A builder of functions, not just a keeper of them. You'd be our first IT hire, walking into a team of 200+ people across 10+ sites in two countries with no IT team to inherit from. That excites you rather than scares you. You're comfortable defining the work as much as doing it, and you make good decisions with incomplete information.
• A true generalist, equally at home in a wiring closet and an admin console. You can plan a network drop and a cable run in a new warehouse in the morning, debug a SAML provisioning flow in the afternoon, and help someone recover a locked laptop before end of day. You like that the abstractions are thin and the consequences of your decisions are tangible.
• Genuinely service-minded. You get satisfaction from unblocking people. You explain things without condescension, you follow up, and you'd rather build the system that prevents the ticket than close the same ticket twice.
• Curious and constantly learning. The tools change fast, and you stay on top of what actually matters - including how AI can take the toil out of IT work - without chasing every shiny object.

• Own identity and systems integration. Stand up and maintain the connective tissue between our internal systems: Google Workspace, HiBob, GreenHouse, Hubspot, and a long tail of vertical SaaS tools that authenticate and provision over OIDC and SAML. You'll own joiner/mover/leaver flows so access is correct, timely, and revoked the moment it should be.
• Manage the device fleet end to end. Our people run on Windows, Mac, and Chromebook laptops, and our field crews on Android phones. You'll manage the full lifecycle (procurement through retirement) through JumpCloud MDM and Apple Business Manager, and keep enrollment, configuration, and compliance in good shape.
• Keep us secure. Put sensible, proportionate security measures in place and keep them running: endpoint protection, least-privilege access, and the everyday hygiene that protects a fast-growing company without getting in its way.
• Build and run our networks. Design and operate cross-site networking, VPN, and remote access so our locations and people connect reliably and securely, wherever they are.
• Stand up new sites, hands-on. Partner with our expansion team to bring new warehouse locations online from planning through execution: floorplans for AV, network, and security; spec'ing and purchasing equipment; and selecting and managing the partners who run cabling and handle installation. This work involves occasional travel to sites across the US (and possibly Canada).
• Support the team and standardize the rest. Be the person people turn to when something breaks, and turn the recurring stuff into playbooks and standard equipment lists - new-hire setups, new-site builds, and other repeated operations - so the right gear and access show up reliably and you scale your own time. You'll also own ordering hardware and software licenses for the company.

• Build the IT function from the ground up. This is a greenfield role. You'll set the standards, choose the tools, and write the playbooks. Your fingerprints will be on how Jetson does IT for years to come.
• Grow into leading it. You're the first hire, not the only one we'll ever make. As the company scales across more sites and people, you'll have the opportunity to grow the function and the team around you.
• Develop rare breadth. Few IT roles span physical infrastructure, cloud identity, endpoint management, networking, and security across a multi-site, cross-border, fast-growing company. You'll gain context and range that's hard to find anywhere else.
  

Job Type: Full-time, Permanent

Pay: We are open to considering candidates at several levels. Our compensation is structured to meet or exceed the market standard.

Benefits:

• Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
• Extended Health Care
• Disability Insurance
• Education Support
• Parental Leave Top Up

Work Location: In person - Kitchener, ON