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Implementation Manager Jobs in Waterloo, ON (NOW HIRING)

Conexiom

Senior Implementation Manager

Kitchener, ON

As a Senior Implementation Manager, you will own a portfolio of complex, high-profile customer implementations on the Conexiom platform, serving as the primary point of contact and trusted advisor ...

Conexiom

Senior Implementation Manager

Kitchener, ON

As a Senior Implementation Manager, you will own a portfolio of complex, high-profile customer implementations on the Conexiom platform, serving as the primary point of contact and trusted advisor ...

Conexiom

Senior Implementation Manager

Kitchener, ON

As a Senior Implementation Manager, you will own a portfolio of complex, high-profile customer implementations on the Conexiom platform, serving as the primary point of contact and trusted advisor ...

KEV Group

Project Manager, Implementation

Cambridge, ON · Hybrid

We are looking to add a Project Manager, Implementation, to join our growing team. In this role, you will be responsible for the delivery of services related to customer implementations of KEV Group ...

Smarter Alloys

Operations Manager

Cambridge, ON

Your role will focus on optimizing workflows, implementing real-time tracking systems, and building ... Supply Chain & Scaling • Manage raw material and component inventory to ensure stable operations ...

Liberty Staffing

Quality Manager

Fergus, ON

CA$80K - CA$110K/yr

The successful candidate must be confident in managing a QMS, implementing certifications, and communicating effectively with both leadership and shop-floor personnel. Key Responsibilities Oversee ...

HealthCaringKW

Manager, Primary Care

Kitchener, ON · On-site

MANAGER, PRIMARY CARE Permanent, Full-Time Salary: $81,253.42 - $99,262.34 per annum Position ... Develop, adapt, implement and document mechanisms to ensure effective service delivery and ...

CSMC

Quality & Compliance Manager

Waterloo, ON · On-site

Quality & Compliance Manager Work Location: Waterloo, ON About Canadian Strategic Missions Corp. ... Design, author, and implement a fit-for-purpose QMS including policy hierarchy, process map ...

Acara Solutions

Program Manager

Guelph, ON

CA$130K - CA$140K/yr

Guelph, ON Work Schedule: 5 days on-site Primary Responsibilities: • Manages a team responsible for the design and implementation of manufacturing processes, equipment, or plants. • Responsible ...

Actalent

Fabrication Manager

Brantford, ON

CA$145K - CA$175K/yr

Experience managing budgets, implementing cost controls, and overseeing operational performance. * Strong understanding of quality standards, technical documentation, and compliance-heavy production ...

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All JobsImplementation JobsImplementation Manager JobsImplementation Manager Jobs in Waterloo, ON

Implementation Manager information

See Waterloo, ON salary details

$36.4K

$79K

$123.5K

How much do implementation manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for implementation manager in Waterloo, ON is $79,013.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,535.00 and $93,236.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Implementation Manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

How does an Implementation Manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

What does an Implementation Manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

What Is an Implementation Manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

More about Implementation Manager jobs
What job categories do people searching Implementation Manager jobs in Waterloo, ON look for? The top searched job categories for Implementation Manager jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Implementation Manager jobs? Cities near Waterloo, ON with the most Implementation Manager job openings:
Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Waterloo, ON as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $79,013 per year, or $38 per hour.

Senior Implementation Manager

Conexiom

Kitchener, ON

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Job description

About Conexiom:

Conexiom helps manufacturers and distributors modernize their manual order entry process with purpose-built AI developed on 20 years of industry expertise. Intelligent automation eliminates unnecessary errors, delays, and costs by accurately capturing, correcting, and transforming emailed and file-based orders from any document format, into fulfillment-ready ERP entries. Accounting teams move faster with AI-assisted accuracy and reduced manual work, while advanced touchless processing pushes high-volume transactions straight to the ERP. Conexiom, powered by CoreAI, turns the slowest manual channel into a smart, flexible digital pipeline that delivers faster turnaround, lower costs, and happier customers on a trusted, enterprise-grade platform.

Why you will love Conexiom:

Conexiom leads the way in order automation innovation for some of the largest manufacturers and distributers in the world. Household brands you rely on every day trust Conexiom to help them capture and process complex orders with advanced AI in a modern cloud platform. Our team is fun, friendly, and driven by pushing the boundaries of technology and customer experience. We do things the right way, which isn't always the easy way, because it delivers the business-critical results our customers expect, and deserve. We embrace change, encourage feedback, and strive to win as a team.

About the Role:

As a Senior Implementation Manager, you will own a portfolio of complex, high-profile customer implementations on the Conexiom platform, serving as the primary point of contact and trusted advisor from kickoff through go live. You are focused on time to value, ensuring every customer is set up to meet and exceed their success measures. 
You bring deep implementation expertise, a strategic mindset, and the ability to manage competing priorities without losing sight of the customer experience. In your role as a senior team member, you are self-directed, thrive in complex environments, and take pride in delivering implementations that genuinely transform how customers do business.  

Responsibilities:

Customer Relationship & Value 

  • Act as a trusted advisor to customers, developing a deep understanding of their business requirements and objectives to deliver tailored Conexiom platform solutions 
  • Serve as the principal point of contact throughout the implementation lifecycle, providing strategic guidance and expert consultation on platform best practices 
  • Monitor and support user adoption, proactively addressing concerns to ensure customers achieve maximum value from the platform 
Project Portfolio Management 
  • Concurrently manage a portfolio of complex Conexiom platform implementations, ensuring delivery on time, within scope, and to a high standard of quality 
  • Develop and lead execution of comprehensive project plans that account for both customer and organizational strategic goals 
  • Track project progress, manage risks, and implement timely interventions to keep implementations on track 
  • Facilitate clear and consistent communication to customers and internal stakeholders through status updates, reports, and presentations 
 Platform Implementation 
  • Lead customers through end-to-end platform setup and launch, including business requirements gathering, configuration, testing, training, and go-live 
  • Collaborate with Product and Development teams to ensure accurate translation of customer requirements into the implementation process 
  • Conduct testing and quality assurance to ensure implementations meet and exceed customer expectations
Documentation & Transition
  • Create and maintain detailed implementation documentation including business requirements, customizations, and customer-specific configurations 
  • Partner with Customer Success and Support to ensure seamless post-implementation handoffs and continuity of service 
  • Provide post-implementation support as assigned, addressing customer needs with a focus on continuous improvement 

Qualifications:

  • 5+ years of experience in SaaS implementation or technical onboarding, with a demonstrated track record of managing complex, concurrent projects 
  • Strong project management skills with proven ability to develop and execute comprehensive project plans against defined SLAs and timelines 
  • Strong technical aptitude with working knowledge of APIs, SFTP, data mapping and technical scoping, with the ability to translate complex integration requirements into actionable implementation solutions
  • Exceptional communication and interpersonal skills, with the ability to engage and influence effectively across all levels of an organization 
  • Demonstrated ability to act as a trusted advisor, translating complex customer business requirements into effective platform solutions
  • Strong analytical and problem-solving skills, with the ability to proactively identify and resolve technical and project-related challenges 
  • Customer-focused mindset with a commitment to delivering best-in-class implementation experiences and exceeding customer expectations 
  • Highly self-directed and accountable, with the ability to manage competing priorities and know when to escalate appropriately 
  • Experience delivering end-user training to diverse audiences in a SaaS or technology environment
  • Familiarity with Manufacturing and Distribution is an asset
  • Experience with ERP administration and/or accounting is an asset 

Why Conexiom? 

Our MISSION is to transform broken processes into business value. We are DATA-driven and RESULTS-focused. We show our COMMITMENT to the people that make-up Conexiom by: 
  • Training and development opportunities
  • Competitive compensation
  • Work/Life balance – Open PTO Policy in North America & Flex days in the UK
  • Comprehensive health, dental, & vision insurance 
We build products & internal processes that increase efficiencies and drive INNOVATION for our customers.
 
Our VALUES 
  • We care for each other
  • We hold ourselves accountable
  • We make our customers heroes
  • We over-communicate
  • We are inclusive & want to make change for the better 
Conexiom is proud to offer equal employment opportunities. If you have a need that requires accommodation at any time during the recruitment process, please reach out to our Talent Acquisition Manager at aendy@conexiom.com 
 
#LI-Hybrid #LI-Remote

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