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Implementation Manager Jobs in Ottawa, ON (NOW HIRING)

Knak

Implementations Manager

Ottawa, ON

CA$80K - CA$100K/yr

The Role Working within the Customer Success team, the Implementation manager will be responsible for driving measurable customer outcomes and ensuring successful customer use of our platform. As a ...

Versaterm

Implementation Specialist

Ottawa, ON · On-site

Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction. * Facilitate client meetings and training sessions, communicating complex ...

Wicket

Implementation Specialist

Ottawa, ON · Remote

CA$70K - CA$80K/yr

Implementation Specialist - Wicket Web Department: Customer Experience Reports to ... General Manager, Services Term: Full-Time Permanent Job Level: Intermediate Salary range: $70,000 ...

Wicket

Implementation Specialist

Ottawa, ON · Remote

Implementation Specialist - Wicket Web Department: Customer Experience Reports to ... General Manager, Services Term: Full-Time Permanent Job Level: Intermediate Salary range: $70,000 ...

Wicket

Implementation Specialist

Ottawa, ON · Remote

CA$70K - CA$80K/yr

Implementation Specialist - Wicket Web™ Department: Customer Experience Reports to ... General Manager, Services Term: Full-Time Permanent Job Level: Intermediate Salary range: $70,000 ...

Fellow

Implementation Specialist

Ottawa, ON · Remote

It is rated the #1 meeting management software onG2, and is trusted by some of the world's best ... The opportunity The Implementation Specialist's main focus is to ensure a successful and smooth ...

Versaterm

Project Implementation Lead

Ottawa, ON · On-site

Experience with Police Records Management Systems (RMS), especially with Versaterm RMS is strongly preferred. * Expert-level knowledge of the full implementation lifecycle, system configuration, and ...

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All JobsImplementation JobsImplementation Manager JobsImplementation Manager Jobs in Ottawa, ON

Implementation Manager information

See Ottawa, ON salary details

$37.2K

$80.7K

$126.2K

How much do implementation manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for implementation manager in Ottawa, ON is $80,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,872.00 and $95,262.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries tend to be higher, and additional compensation may include bonuses or benefits. Strong project management skills and certifications like PMP can also influence earning potential.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

Is implementation manager the same as project manager?

An Implementation Manager focuses on overseeing the deployment of products or systems within an organization, ensuring that solutions are delivered on time and meet client requirements. A Project Manager generally manages the planning, execution, and completion of projects across various domains, which may include multiple implementations. While both roles involve project coordination, Implementation Managers specialize in the successful rollout of specific solutions, often requiring technical knowledge and client communication skills.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

More about Implementation Manager jobs
What job categories do people searching Implementation Manager jobs in Ottawa, ON look for? The top searched job categories for Implementation Manager jobs in Ottawa, ON are:
What cities near Ottawa, ON are hiring for Implementation Manager jobs? Cities near Ottawa, ON with the most Implementation Manager job openings:
Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Ottawa, ON as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $80,730 per year, or $38.8 per hour.

Implementations Manager

Knak

Ottawa, ON

CA$80K - CA$100K/yr

Full-time

Re-posted 16 days ago

Job description

The Role
Working within the Customer Success team, the Implementation manager will be responsible for driving measurable customer outcomes and ensuring successful customer use of our platform. As a trusted advisor, technical consultant and subject matter expert you will own the end to end process of implementation & onboarding. You will work primarily with new customers and occasionally with existing customers to roll out new initiatives.

Roles & Responsibilities

  • Lead new customers through onboarding as their primary point of contact from kickoff through go-live, driving adoption and time-to-value.
  • Provide best practice advice, thought leadership and expertise to our clients, ensuring they're set up for success
  • Develop expert knowledge of Knak, our integration partners & eco system to answer technical & strategy questions about our product & industry
  • Work closely with other Knak stakeholders such as CSMs, AEs, Support, Product and Leadership to ensure implementation success and foster effective internal communication 
  • Ensure projects are always completed on time and to a high quality standard
  • Own and report on implementation KPIs including time-to-value, CSAT post-onboarding, and feature adoption at handoff.
  • Use AI tools - Claude, ChatGPT & MCP connectors to scale yourself across a larger book and accelerate customer outcomes

Skills & Experience

  • 3 years experience in Customer Success, Implementations or equivalent role
  • Demonstrated project management experience running concurrent customer-facing projects with budgets and milestones. PMP or similar certification would be valued.
  • Exceptional communication skills both written and verbal.
  • Experience with running group training sessions or adult learning.
  • The ability to develop meaningful relationships with clients and truly understand their needs
  • Problem solving skills and the ability to think outside the box
  • Excellent multi-tasking skills and the ability to juggle multiple projects at the same time
  • Experience with SaaS products, Emails, Landing Pages, Marketing Operations & CRM an asset
  • Familiarity with Marketo, Salesforce Pardot, Salesforce Marketing Cloud, Eloqua or other Marketing Automation tools an asset. 
  • A track record of successfully managing a book of clients and delivering exceptional results
  • Experience with AI tools - Claude, ChatGPT & MCP connectors

Base Salary: The anticipated base salary range for this position is $80,000 to $100,000. Final compensation will be determined based on factors including relevant experience, skills, qualifications, and internal equity. This range reflects base salary only and does not include other forms of compensation that may be available as part of the total rewards package.

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