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Implementation Manager Jobs in Ottawa, ON (NOW HIRING)

HireHawk

Ecommerce Manager (Remote) | Canada

Ottawa, ON · Remote

Work alongside internal stakeholders and agency contacts to implement updates and maintain listing ... Manage segmentation logic, list hygiene, and send cadence * Pull post-send reporting and surface ...

HireHawk

Ecommerce Manager (Remote) | Canada

Ottawa, ON · Remote

Work alongside internal stakeholders and agency contacts to implement updates and maintain listing ... Manage segmentation logic, list hygiene, and send cadence * Pull post-send reporting and surface ...

PureLogic IT Solutions

Project Manager

Kanata, ON · On-site

CA$90K - CA$120K/yr

Working closely with Account Executives, Sales Engineers, the Implementation Team, and clients ... Manage multiple client projects simultaneously while ensuring adherence to scope, timelines ...

PureLogic IT

Project Manager

Kanata, ON · On-site

Working closely with Account Executives, Sales Engineers, the Implementation Team, and clients ... Manage multiple client projects simultaneously while ensuring adherence to scope, timelines ...

PureLogic IT Solutions

Project Manager

Kanata, ON · On-site

Working closely with Account Executives, Sales Engineers, the Implementation Team, and clients ... Manage multiple client projects simultaneously while ensuring adherence to scope, timelines ...

FreeBalance

Project Manager

Ottawa, ON

CA$80K - CA$120K/yr

Management of a project software implementation; * Maintain a strong and positive relationship with government representatives and government officials; * Use effective leadership skills to direct ...

TELUS

Bilingual Senior Project Manager

Ottawa, ON · On-site

Lead complex projects in our Payvider Operations portfolio - whether EMR, Health Benefits Management, or Pharmacy system implementations; working independently but overseeing a team to develop ...

Bird Construction

Security Manager

Ottawa, ON

Shall maintain, implement and update the projectSecurityImplementation Plan * Direct the overall management of thesecurityteam and manage projectsecurityrequirements * Shall coordinate with the DND ...

PwC

Workforce Transformation Manager

Ottawa, ON · On-site

CA$112K - CA$162K/yr

AsaWorkforce Transformation Manager,unlock your potential and embrace the chance to drive ... Exposure to cloud-based HRand Payrolltechnology implementations (Workday, SAP SuccessFactors ...

Mondelez International

IL6S Manager

Hamilton, ON

CA$112K - CA$141K/yr

You help implement the operational excellence program in a specific function and/or for cross ... Experience in change management processes * Logical thinking and capacity to influence * Results ...

PwC

Finance Transformation, Manager

Ottawa, ON · Hybrid

As a FinanceTransformation,Manager,you'llbe part of a team of problem solvers, helping to solve ... Finance ERP implementations (e.g.SAP, Workday,Microsoftand Oracle) delivering transformation ...

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Showing results 21-40

All JobsImplementation JobsImplementation Manager JobsImplementation Manager Jobs in Ottawa, ON

Implementation Manager information

See Ottawa, ON salary details

$37.2K

$80.7K

$126.2K

How much do implementation manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for implementation manager in Ottawa, ON is $80,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,872.00 and $95,262.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries tend to be higher, and additional compensation may include bonuses or benefits. Strong project management skills and certifications like PMP can also influence earning potential.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

Is implementation manager the same as project manager?

An Implementation Manager focuses on overseeing the deployment of products or systems within an organization, ensuring that solutions are delivered on time and meet client requirements. A Project Manager generally manages the planning, execution, and completion of projects across various domains, which may include multiple implementations. While both roles involve project coordination, Implementation Managers specialize in the successful rollout of specific solutions, often requiring technical knowledge and client communication skills.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

More about Implementation Manager jobs
What job categories do people searching Implementation Manager jobs in Ottawa, ON look for? The top searched job categories for Implementation Manager jobs in Ottawa, ON are:
What cities near Ottawa, ON are hiring for Implementation Manager jobs? Cities near Ottawa, ON with the most Implementation Manager job openings:
Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Ottawa, ON as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $80,730 per year, or $38.8 per hour.

Customer Support & Implementation Specialist

Welbi

Ottawa, ON • On-site

Full-time

Medical, Dental, Life, PTO

Re-posted 2 days ago

Job description

About Welbi


At Welbi, we're improving the quality of life of older adults like our parents and grandparents. We do this by transforming the way front-line workers in senior living communities provide care to them every day.


To learn more about us - how we started, the problems we solve, and how we are helping seniors live more fulfilled lives - watch the Welbi story below:
VIDEO:Welbi Story


We're backed by some of the biggest names in the senior living industry, and we are building a team of curious, customer-obsessed, collaborative, high performers who take pride in the fact that our work improves the quality of life of millions of seniors across North America. If that sounds like it might be a good fit for you, please keep reading.

About the role


We're looking for a proactive, customer-focused Customer Support & Implementation Specialist to help deliver an exceptional experience for every Welbi customer.

You'll own customer support from first contact through resolution, working closely with our Customer Success, Product, and Engineering teams to solve problems, investigate issues, and keep customers informed every step of the way.

Beyond support, you'll play an important role in supporting customer implementations, own customer education resources, and support with process improvements.

If you're someone who enjoys solving problems, takes ownership, loves helping customers, and is always looking for better ways of doing things, we'd love to hear from you.
What you will be working on


Customer Support

  • Serve as the primary point of contact for customer support across phone, email, and chat.
  • Support Welbi users by troubleshooting product questions, investigating reported issues, and guiding customers through platform functionality and best practices.
  • Support residents and family members using the Welbi Community Portal by resolving access and usability issues and helping them navigate the platform.
  • Document bugs, gather relevant details, and partner with Product and Engineering to investigate and resolve issues while keeping customers informed throughout the resolution process.
  • Deliver an exceptional support experience by responding promptly, communicating clearly, and ensuring every customer feels heard and supported.


Support Operations & Continuous Improvement

  • Analyze support tickets, customer feedback, and satisfaction trends to identify opportunities for product, documentation, and process improvements.
  • Share customer insights with Customer Success, Product, and Engineering to help shape product enhancements and improve the overall customer experience.
  • Continuously improve support processes by leveraging AI, automation, and other technologies to improve efficiency and the customer experience.
  • Monitor and report on key support metrics, identifying opportunities to improve response times, resolution rates, and customer satisfaction.
  • Identify opportunities to expand customer self-service resources and reduce support volume through improved documentation and customer education.


Customer Education

  • Own the maintenance, organization, and continuous improvement of Welbi's online Knowledge Base.
  • Create and maintain help articles, video walkthroughs, and other educational resources that help customers get the most value from Welbi.
  • Prepare and distribute customer communications, including feature release announcements and Welbi's monthly customer newsletter.
  • Partner with Customer Success, Product, and Engineering to ensure customer education resources remain accurate, relevant, and up to date.


Implementation Support

  • Partner with the Customer Success team to support customers' onboarding and implementation activities.
  • Configure customer accounts and platform settings to ensure customers are set up for success.
  • Coordinate implementation activities, including configuration updates, data imports, and integration support.
  • Help ensure customer implementations are completed accurately, efficiently, and on schedule.


What you bring


Customer Support Experience

  • Experience supporting customers in a SaaS environment where you've successfully solved customer problems and delivered exceptional customer experiences.


Communication & Customer Focus

  • Exceptional written and verbal communication skills with the ability to build trust, communicate clearly, and provide outstanding support to customers with varying levels of technical experience.

Problem Solving

  • Strong troubleshooting and critical thinking skills with the ability to investigate issues, identify root causes, and collaborate with cross-functional teams to resolve them.

Organization & Execution

  • Highly organized with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment while maintaining a high standard of quality.

Continuous Improvement

  • An analytical mindset with the ability to identify trends, translate customer feedback into actionable recommendations, and apply emerging technologies to continuously improve support operations.

Collaboration

  • A collaborative team player who enjoys partnering with Customer Success, Product, and Engineering to solve problems and improve the customer experience.

A Plus if You Also Have the Following

  • Experience in maintaining a Knowledge Base or creating customer education content.
  • Experience supporting software implementations or customer onboarding.
  • Familiarity with HubSpot or similar CRM and customer support platforms.
  • Experience using AI-powered support tools or workflow automation.

Helping you grow & succeed


At Welbi, we truly believe in empowering each member of our team to help them grow both professionally and personally. This means that you will:

  • Make a Difference:Your work matters. You'll be free from bureaucracy and unnecessary paperwork to focus on impacting as many seniors' lives as possible.
  • Grow & Learn:You'll have the opportunity for endless career growth. To set you up for success, you'll have access to internal and external resources, mentorship, and workshops.
  • Be Heard & Have A Say:You will have space to voice your ideas and opinions to make changes. We are all part of the Welbi decision-making process.
  • Build Friendship for Life:Being on such a small team, we're close-knit. We genuinely care about each other and celebrate our successes together.

What we offer


  • Competitive salary, based on extensive external benchmarking.
  • Two (2) Weeks of vacation, used anytime.
  • Five (5)days for personal use, including sickness, wellness, and family needs.
  • Five (5) daysof office closure, during the holiday season.
  • Health benefits from Day 1, so you don't need to wait to go to your dentist appointment.
  • Remote-first hybrid environment; we have team members spread across Canada and an office in Ottawa when you need it.
  • Flexible working stylethat focuses on productivity and results, not the amount of time you're online. If you communicate, attend your meetings, and perform your job, we don't care where it happens.
  • Employee ownership; As an early-stage startup, we know how critical every single hire we make is at this stage. After 4 months of employment, our Board of Directors grants every single employee Options in Welbi.
  • Mentorship & professional developmentto help you stay a subject matter expert in your field via guidance from industry leaders, as well as comprehensive external programs and peer groups with incubators likeInvest OttawaandMaRS.
  • Autonomy & impactis prevalent at all levels of Welbi. There are no cogs in our wheels - everyone is included in discussions that impact their role and has the opportunity to speak their minds.
  • A culture beyond words on a wallwith an emphasis on bringing the team together every single month for company-wide social events & lunches, team socials, quarterly cultural awards, and a constant emphasis on growth & development.


Like what you read but not sure if you check ALL of our boxes? We still encourage you to apply.Research shows that female-identifying candidates screen themselves out of consideration and apply to 20% fewer jobs than those who are male-identifying. As an inclusive employer whose team is composed of over 50% female-identifying employees, we value applicants with diverse backgrounds, journeys, and profiles. If you feel like you'd be a good fit, please send us your resume.

Apply