ZipRecruiter

Log In

1

It Assistant Jobs in Waterloo, ON (NOW HIRING)

Tri-Mach Group Inc.

IT Specialist

Elmira, ON · On-site

CA$60K - CA$75K/yr

The IT Specialist is responsible for helping users with any technical challenges they may ... Provide user support for business line applications including Microsoft 365 * Assist with the ...

OVHcloud

DC IT Technician

Cambridge, ON

As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ... Manage and resolve system failures quickly * Assist team members with other relevant maintenance ...

OFNTSC

Infrastructure Specialist Intern

Brantford, ON · On-site

CA$25 - CA$28/hr

... * Assist in the preparation, organization, and documentation of detailed inspection reports ... Conduct research on emerging construction technologies, methodologies, and industry best practices ...

OFNTSC

Infrastructure Specialist Intern

Brantford, ON

$25 - $28/hr

... * Assist in the preparation, organization, and documentation of detailed inspection reports ... Conduct research on emerging construction technologies, methodologies, and industry best practices ...

AECOM

Architectural Technologist

Kitchener, ON

With minimal supervision from Architectural Discipline Leads and Senior Technologists, assist in ... Additional Information * Relocation is not available for this position. * Security clearance may be ...

Magna

Systems Analyst

Guelph, ON

CA$90K - CA$113K/yr

College diploma in relevant Information Technology field. * Cisco CCNA certification required ... to assist in the initial screening of applications submitted through our Workday system. These ...

Magna

Manufacturing Systems Analyst

Guelph, ON

CA$90K - CA$125K/yr

College diploma in relevant Information Technology field. * Cisco CCNA certification required ... to assist in the initial screening of applications submitted through our Workday system. These ...

Teledyne

Desktop Systems Specialist

Waterloo, ON · On-site

CA$68K - CA$91K/yr

The ideal candidate is a hands-on IT professional who enjoys solving problems, supporting users ... Maintain accurate documentation, knowledge base articles, and support records * Assist with ...

next page

Showing results 1-20

All JobsIt JobsIt Assistant JobsIt Assistant Jobs in Waterloo, ON

It Assistant information

What is an IT assistant?

IT Assistants are professionals who provide technical support and assistance to an organization's staff and IT department. Their duties typically include troubleshooting hardware and software issues, setting up equipment, helping users with computer problems, and maintaining IT systems. They often act as the first point of contact for technical issues, ensuring that technology runs smoothly so that employees can work efficiently. IT Assistants may also assist with installing new software, updating security protocols, and managing user accounts.

What are the key skills and qualifications needed to thrive as an IT assistant?

To thrive as an IT Assistant, you need foundational knowledge in computer hardware, software troubleshooting, and network basics, often supported by an associate degree or certifications like CompTIA A+. Familiarity with help desk ticketing systems, Microsoft Office Suite, and operating systems such as Windows and macOS is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude make someone stand out in this role. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and maintaining smooth IT operations.

What are some common challenges IT assistants face when supporting end-users, and how can these be effectively managed?

IT Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating complex solutions to non-technical users. To manage these challenges effectively, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing clear communication strategies and staying updated on the latest software and hardware can help IT Assistants resolve problems more efficiently and provide excellent support to team members.

What is the difference between It Assistant vs Network Technician?

AspectIT AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, Help Desk, SupportData Centers, Network Installations
Primary ResponsibilitiesHardware/software support, user assistanceNetwork setup, troubleshooting, maintenance
Industry UsageIT support across various sectorsNetworking companies, ISPs, large organizations

While both roles support IT infrastructure, an IT Assistant primarily provides user support and handles hardware/software issues, whereas a Network Technician focuses on network infrastructure, setup, and troubleshooting. The roles often overlap but differ mainly in scope and specialization.

Are there low entry IT assistant jobs?

Yes, entry-level IT assistant positions often require minimal experience and may only need basic knowledge of computer hardware, software, and troubleshooting. These roles typically offer on-the-job training and can serve as a starting point for a career in IT, with some positions requiring certifications like CompTIA A+.

Which IT assistant job is easiest to get into?

Entry-level IT assistant positions are generally the easiest to obtain, often requiring minimal prior experience and basic technical skills such as troubleshooting, hardware setup, or software support. These roles may also accept relevant certifications like CompTIA A+ and typically have lower educational requirements, making them accessible for beginners entering the IT field.
More about It Assistant jobs

What are the most commonly searched types of It jobs in Waterloo, ON?

The most popular types of It jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for It Assistant jobs?

Cities near Waterloo, ON with the most It Assistant job openings:

It Assistant jobs near you
Infographic showing various It Assistant job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Specialist, Information Technology

ReturnPro

Brantford, ON • On-site

Full-time

Re-posted 26 days ago

Job description

Position: Specialist, Information Technology

Position Summary:

ReturnPro is looking for a result driven, team and detail orientated, organized IT Support Specialist. The IT Support Specialist will assist with internal network changes and hardware implementations, troubleshooting, and maintenance of Information Technology (IT) systems. Assist with helpdesk related calls, emails, and tickets. This position requires understanding of networking, hardware, and infrastructure technologies.

Primary Responsibilities:

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.

  • Provide training and technical support to internal employees

  • Provide support for all desktop and laptop computers, associated peripherals (printers, fax, scanners, etc.), and end-user software through our internal help desk

  • Prepare estimates used by management for purposes of planning, organizing, and scheduling work

  • Provide training to new employees and other training sessions as required

  • Implement and maintain computer hardware, including but not limited to, servers, workstations, and accessories

  • Regularly evaluate our IT systems to ensure they meet the necessary demands

  • Assist directors and managers with network administration tasks

  • Educate teammates about network security and best practices for computer usage

  • Install, update, and troubleshoot software used within the organization

  • Install and troubleshoot network-related equipment such as patch panels, switches, and cabling

  • Administer telephone communications for internal staff including cellular and internal phone system

  • Utilize internal asset control systems to maintain software and hardware licenses and inventories

  • Help to maintain current security standards and assist in the ongoing development of our security infrastructure

  • Work with IT Lead on network engineering to support best practices for the network infrastructure

  • Assist in hardware and software deployment projects and rollouts

  • Facilitate the on-boarding and off-boarding of teammates

  • Interact with third-party service providers and vendors as needed to support core duties

Requirements:

  • Ability to explain technical issues to technical and nontechnical staff

  • A+ Certified

  • Network, Cisco, or CompTIA certifications preferred

  • Expert knowledge of Windows 10 and Office 365 troubleshooting with these and older

  • 3+ years of experience in information technology

  • Familiar with a range of on-prem and SaaS software and hardware

  • Knowledge of hardware technology and concepts

  • Excellent verbal and written communication skills

  • Excellent interpersonal, negotiation, and conflict-resolution skills

  • Excellent organizational skills and attention to detail

  • Ability to act with integrity, professionalism, and confidentiality

  • Strong time management and project management skills

  • Demonstrated initiative

  • Ability to think creatively and problem-solve when faced with new challenges

  • Ability to work independently, multi-task, and deliver quality work in an efficient manner

  • Ability to manage competing priorities

  • Ability to succeed in a team environment

  • Qualified candidates will align with ReturnPro’s core values, bringing collaboration, adaptability, and innovation to every aspect of their work while fostering sustainable, people-centric solutions

Apply