ZipRecruiter

Log In

1

It Helpdesk Jobs in Renton, WA (NOW HIRING)

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $95K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

ClinDCast LLC

IT Manager

Bellevue, WA

$65 - $70/hr

Help or transport service Job Title: IT Manager Location: Moses Lake, WA (Onsite) We are looking for an IT Manager to lead and support our Desktop Support and Network/Server teams. The role requires ...

Eastside Exterminators

IT Manager

Bothell, WA

$90K - $97K/yr

Make a difference every day by helping homeowners prevent rodent infestations. * Enjoy a positive ... Own Tier 1 end-user support as part of the IT Service Delivery Team triaging, prioritizing, and ...

Eastside Exterminators

IT Manager

Bothell, WA · On-site

$90K - $97K/yr

Make a difference every day by helping homeowners prevent rodent infestations. * Enjoy a positive ... Own Tier 1 end-user support as part of the IT Service Delivery Team - triaging, prioritizing, and ...

next page

Showing results 1-20

All JobsIt Helpdesk JobsIt Helpdesk Jobs in Renton, WA

It Helpdesk information

See Renton, WA salary details

$14

$26

$38

How much do it helpdesk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for it helpdesk in Renton, WA is $26.04, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.18 per hour, depending on experience, location, and employer.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

What are the most commonly searched types of It Helpdesk jobs in Renton, WA? The most popular types of It Helpdesk jobs in Renton, WA are:
What are popular job titles related to It Helpdesk jobs in Renton, WA? For It Helpdesk jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk jobs in Renton, WA look for? The top searched job categories for It Helpdesk jobs in Renton, WA are:
What cities near Renton, WA are hiring for It Helpdesk jobs? Cities near Renton, WA with the most It Helpdesk job openings:
It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Renton, WA as of June 2026, with employment types broken down into 76% Full Time, 16% Part Time, and 8% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $54,165 per year, or $26 per hour.
IT Operations Manager - (Hybrid - Seattle, WA)

IT Operations Manager - (Hybrid - Seattle, WA)

Nordstrom, Inc.

Seattle, WA • On-site

$121K - $199K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Nordstrom rating

6.8

Company rating: 6.8 out of 10

Based on 417 frontline employees who took The Breakroom Quiz

4th of 21 rated department stores

Job description

Job Description
At Nordstrom, we believe in creating an inspiring and supportive environment where talented individuals are empowered to drive amazing results. As our new IT Operations Manager, you'll guide a large team of professionals to execute strategies that enhance our daily operations and deliver exceptional technical support.
A day in the life...
  • Lead a large, talented team: Hire, mentor, and guide a large team of IT professionals, ensuring they have the tools and resources needed to succeed.
  • Enhance our IT infrastructure: Use your expertise in Microsoft Intune and the Azure platform to manage and optimize our technology stack, ensuring seamless operations.
  • Oversee Helpdesk operations: Take ownership of our IT Helpdesk, focusing on continuous improvement to enhance the user experience.
  • Drive innovation with AI: Identify and implement AI technologies to enhance day-to-day operations and improve productivity.
  • Serve as a strategic partner: Work closely with a wide array of business units, from marketing to engineering, to understand their unique technical needs and tailor support strategies that enable their success.
  • Manage resources effectively: Oversee scheduling and resource allocation for your team to meet the demands of various business units while maintaining budgetary requirements.
  • Manage our service platform: Leverage your experience with the ServiceNow platform to streamline service requests, incident management, and asset tracking.

You own this if you have...
  • A BA/BS in Computer Science or a closely related degree, or equivalent practical experience.
  • A minimum of 8 years of relevant work experience in IT operations.
  • Proven experience in managing and enhancing day-to-day operations through the implementation of AI technologies.
  • Extensive knowledge of Microsoft Intune and the Azure platform.
  • Demonstrable experience with IT Helpdesk operations, including a strong ability to understand and support technical needs across diverse user groups.
  • A track record of successfully leading large teams and managing resources efficiently under budgetary constraints.
  • Hands-on experience with the ServiceNow platform.
  • 5+ years of experience leading teams (preferred).

Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$121,000.00 - $199,000.00 Annual
We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
© 2026 Nordstrom, Inc

What Nordstrom employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply