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It Helpdesk Manager Jobs in Baton Rouge, LA (NOW HIRING)

EPIC PIPING, LLC

IT Security Analyst

Baton Rouge, LA · On-site

Also supports the organization's secure adoption and governance of AI technologies by helping ... Manage and maintain firewall security policies, VPN connectivity, and network segmentation to ...

New

EPIC PIPING, LLC

IT Security Analyst

Baton Rouge, LA · On-site

Also supports the organization's secure adoption and governance of AI technologies by helping ... Manage and maintain firewall security policies, VPN connectivity, and network segmentation to ...

New

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Baton Rouge, LA

It Helpdesk Manager information

See Baton Rouge, LA salary details

$36K

$80.5K

$119.6K

How much do it helpdesk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for it helpdesk manager in Baton Rouge, LA is $80,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $96,000.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Baton Rouge, LA?

The most popular types of It Helpdesk jobs in Baton Rouge, LA are:

What are popular job titles related to It Helpdesk Manager jobs in Baton Rouge, LA?

For It Helpdesk Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Baton Rouge, LA look for?

The top searched job categories for It Helpdesk Manager jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for It Helpdesk Manager jobs?

Cities near Baton Rouge, LA with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $73,307 per year, or $35.2 per hour.

Director, Information Technology

FOX Factory, Inc.

Baton Rouge, LA • On-site

$150 - $210/hr

Other

Re-posted 7 hours ago

Fox Factory rating

4.3

Company rating: 4.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

What We DoFOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.Why you should join usNot only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!Position ResponsibilitiesDefine and own enterprise technology strategy across ERP, ecommerce, applications, and infrastructure. This includes planning and management of the overall IT Portfolio including product roadmaps.Lead and develop established IT teams including applications, ERP, and infrastructure/operationsOversee full lifecycle of ERP systems, ecommerce platforms, and applicationsManage major project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment for projects from beginning to endEnsure system reliability, performance, and scalabilityManage integrations including ERP, EDI, and external platformsEstablish governance, standards, and security practicesDrive modernization, cloud transformation, and digital initiativesManage vendors, partners, and technology budgetsPrioritize and deliver a portfolio of IT initiativesServe as the primary leader liaison between business and ITEnsure security and regulatory alignment with our defined IT General Controls and compliance with Audit requestsEstablish KPIs for service delivery and system performanceStay current with emerging technologiesSpecific Knowledge, Skills or Abilities RequiredStrong enterprise architecture knowledge across ERP, ecommerce, applications, and infrastructureExperience with ERP systems (preferably Microsoft Dynamics 365 Business Central)Experience with ecommerce platforms and integrationsExpertise in cloud platforms (Azure/AWS), infrastructure, and securityStrong SDLC and development methodology knowledgeProven leadership of multi-disciplinary teamsStrong financial and vendor management capabilitiesExcellent communication and stakeholder engagement skillsPosition QualificationsEducationBachelor’s degree in Computer Science, IT, or related fieldMaster’s degree preferredExperience15+ years of progressive IT experienceExperience leading ERP implementations and integrationsExperience managing ecommerce and application teamsExperience overseeing infrastructure and operationsTrack record delivering complex enterprise initiativesStrong stakeholder and executive engagement experience#Marucci #J-18808-Ljbffr

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