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It Helpdesk Manager Jobs in Georgia (NOW HIRING)

Surya Carpet

IT Support Specialist

White, GA · On-site

In this helpdesk-focused role, youll be the first point of contact for IT requeststroubleshooting ... This role reports to the IT Manager. What Youll Do: * Serve as the first point of contact for ...

Flight Centre Travel Group (usa) Inc

$18.25 - $25.25/hr

Reporting to the IT Operations Manager, you will work closely with managers and team members across ... Proven experience in an IT Helpdesk, Service Desk, Desktop Support, or similar technical support ...

Surya Carpet

IT Support Specialist

White, GA · On-site

In this helpdesk-focused role, you'll be the first point of contact for IT requests ... This role reports to the IT Manager. What You'll Do: * Serve as the first point of contact for ...

Surya Carpet

IT Support Specialist

White, GA · On-site

In this helpdesk-focused role, you'll be the first point of contact for IT requests ... This role reports to the IT Manager. What You'll Do: * Serve as the first point of contact for ...

Koitecc Solutions

IT Manager

Athens, GA · On-site

$85 - $135/hr

S15451P Working Title: IT Manager Department: CED-Information Technology Posting Type: External ... Oversee help desk operations, set priorities, and issue escalation processes. * Promote a culture ...

Surya Carpet

IT Support Specialist

White, GA · On-site

In this helpdesk-focused role, you'll be the first point of contact for IT requests ... This role reports to the IT Manager. What You'll Do: * Serve as the first point of contact for ...

Crysalis Biosciences

IT Manager

Columbus, GA · On-site

$110 - $170/hr

This is not a "help desk with a fancier title" role. We're looking for someone who wants to build ... As IT Manager, you'll own the full technology backbone of the company -- from the servers and ...

Crysalis Biosciences

IT Manager

Columbus, GA · On-site

$85K - $104K/yr

This is not a "help desk with a fancier title" role. We're looking for someone who wants to build ... As IT Manager, you'll own the full technology backbone of the company -- from the servers and ...

Phase2 Technology

IT Project Manager

Atlanta, GA · On-site

$110 - $140/hr

R0247574 IT Project Manager The Opportunity: Project managers touch every part of a business and ... You will help your clients enhance transparency, accountability, and efficiency in enterprise data ...

Southern Tier IT Solutions

Be Seen First

IT Director

Athens, GA · On-site

$65K - $70K/yr

IT Director Athens, GA | W2 Hourly We are a managed IT services company serving small and mid-sized businesses across the Athens and Northeast Georgia area. We help our clients get more out of their ...

HireITPeople

IT Help Desk Analyst,

Conyers, GA · On-site

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in ... The successful candidate must be capable of managing a high volume of calls while maintaining ...

Synergy America, Inc.

IT Manager

Lawrenceville, GA · On-site

$119K - $137K/yr

Our Client is looking for an IT Manager for a perm role in Lawrenceville, GA. This class is a managerial level class where incumbents are responsible for providing direction in the development ...

CYNET SYSTEMS

IT Help Desk Analyst

Conyers, GA · On-site

$20/hr

Ability to effectively manage multiple priorities while maintaining a high level of customer ... We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ...

Georgia Public Library Service

IT Manager

Eastman, GA · On-site

$58 - $65/hr

Provide technical support to end users over email, phone, and in person, helping end users diagnose ... Plans, develops, manages, and analyzes information technologies necessary for the purpose of ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Georgia

It Helpdesk Manager information

See Georgia salary details

$31.7K

$70.7K

$105.1K

How much do it helpdesk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for it helpdesk manager in Georgia is $70,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $84,400.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Georgia?

The most popular types of It Helpdesk jobs in Georgia are:

What are popular job titles related to It Helpdesk Manager jobs in Georgia?

For It Helpdesk Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Georgia look for?

The top searched job categories for It Helpdesk Manager jobs in Georgia are:

What cities in Georgia are hiring for It Helpdesk Manager jobs?

Cities in Georgia with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Georgia as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $70,744 per year, or $34 per hour.

IT Support Specialist

Surya Carpet

White, GA • On-site

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

About Surya Inc.

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.

Overview:

Join a growing IT team that keeps employees productive through reliable, friendly, and timely technical support. In this helpdesk-focused role, youll be the first point of contact for IT requeststroubleshooting issues, guiding users, and coordinating resolutions to keep day-to-day work running smoothly.

Youll resolve requests through a ticketing workflow, communicate clearly on status and next steps, and know when to escalatewhile building trust through a great customer experience.

Were looking for someone who is hands-on, curious, and comfortable in a fast-moving environment. You have strong Windows and Microsoft 365 fundamentals, enjoy solving problems, and can manage multiple tickets while keeping users informed. This role reports to the IT Manager.

What Youll Do:

  • Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat
  • Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers, and common business applications
  • Provide remote and on-site support; escalate incidents appropriately and coordinate with vendors/other IT resources as needed
  • Onboard and offboard employees (accounts, devices, access, and equipment) in partnership with HR and Security
  • Set up, image, and maintain laptops/desktops and peripherals using standard builds and documentation
  • Support collaboration and meeting-room readiness (Teams/Zoom rooms, AV basics, connectivity, and printing)
  • Maintain accurate ticket notes,
    • time entries, and resolution documentation; identify trends and propose improvements
    • Create and maintain knowledge articles, quick-reference guides, and repeatable processes to improve first-contact resolution

Basic Qualifications:

    • Bachelors degree in a related field or 13 years of equivalent hands-on IT/helpdesk support experience
    • Experience troubleshooting Windows endpoints and Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) with a strong customer-service mindset
    • Familiarity working in a ticketing system (prioritization, documentation, SLAs/response expectations)
    • Foundational networking knowledge (WiFi, DNS/DHCP, VPN concepts) to diagnose connectivity issues
    • Strong communication skillsable to explain steps clearly and set expectations with non-technical users
    • Ability to prioritize and manage multiple tickets in a fast-paced environment while maintaining high-quality servic

Preferred Qualifications:

      • Experience with common ticketing platforms (e.g., ServiceNow, Jira Service Management, Zendesk) and basic reporting/metrics
      • Exposure to endpoint management/MDM (e.g., Intune or similar) and device security best practices
      • Knowledge of identity/access basics (Active Directory/Entra ID, group membership, role-based access)
      • Scripting/automation experience (PowerShell preferred) to streamline repeatable support tasks

Core Competencies:

      • Service mindset: responsive, respectful, and focused on resolving issues end-to-end
      • Prioritization: triage requests, manage time effectively, and communicate trade-offs
      • Problem solving: diagnose root causes, test solutions, and document outcomes
      • Communication: explain technical concepts clearly to both technical and non-technical audiences
      • Collaboration: work effectively with peers and stakeholders across departments
      • Continuous learning: stay current on tools, security best practices, and operational improvements



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