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It Helpdesk Associate Jobs in Texas (NOW HIRING)

TriOptus LLC

IT helpdesk analyst

Plano, TX · On-site

$20/hr

* Strong Stable Internet Connection is required. * Client also requires plugging in via an Ethernet Cable and not a Wireless Connection. Note: * Manager's Note: Please have the candidates add their top ...

Foxconn Assembly LLC

IT Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

IT Helpdesk technician Location: Houston, TX 77064 Business Unit: CESBG Job Classification: Non ... Associate's degree in information technology, Computer Science, or a related field, or equivalent ...

Kimley-Horn

Information Technology Analyst

Houston, TX · On-site

Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other ... Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ ...

Kimley-Horn

Information Technology Analyst

Dallas, TX · On-site

Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other ... Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ ...

Kimley-Horn

Information Technology Analyst

Houston, TX · On-site

Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other ... Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ ...

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It Helpdesk Associate information

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Texas? The most popular types of It Helpdesk jobs in Texas are:
What are popular job titles related to It Helpdesk Associate jobs in Texas? For It Helpdesk Associate jobs in Texas, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Texas look for? The top searched job categories for It Helpdesk Associate jobs in Texas are:
What cities in Texas are hiring for It Helpdesk Associate jobs? Cities in Texas with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

IT helpdesk analyst

TriOptus LLC

Plano, TX • On-site

$20/hr

Contractor

Re-posted 14 days ago

Job description

  • Strong Stable Internet Connection is required.
  • Client also requires plugging in via an Ethernet Cable and not a Wireless Connection.
Note:
  • Manager's Note: Please have the candidates add their top 2 shift preferences on top of their resume.
  • Pay Rate: $20/hr.
  • Client is looking for up to 10 candidates for this group.
  • Client will be using Hireflix for 1st round interviews as a virtual interview, then those we'd like to continue the process with client will conduct 2nd interviews live.
  • Either over TEAMS or In-Person.
  • All shifts include 15 minute paid breaks and 1 unpaid 30 minute lunch.
  • 10:00 AM - 6:00 PM Working Days: Monday - Friday, Days Off: Saturday, Sunday
  • 11:00 AM - 7:00 PM Working Days: Monday - Friday, Days Off: Saturday, Sunday
  • 12:00 PM - 8:00 PM Working Days: Monday - Friday, Days Off: Saturday, Sunday
  • 4:00 PM - 12:00 AM Working Days: Monday - Friday, Days Off: Saturday, Sunday
  • 4:00 PM - 12:00 AM Working Days: Sunday - Thursday, Days Off: Friday, Saturday
Position Overview:
  • 12-month contract (with the potential to extend up to 24 months)
  • Contract length is determined by business need as well as individual reliability and performance.
  • Position will be a hybrid model. Some in-office presence will be required for certain shifts.
  • 2 flexible days in office, 3 days remote each week for certain shifts.
  • Off-hours shifts are 100% work remotely.
  • Days/hours are subject to change depending on business need.
  • For those working certain shifts the In Office Requirements are to live within 50 miles of either office below and be willing to commute to the office 2 days per week.
Plano TX Office:
  • 7900 Windrose Ave
  • Plano TX, 75024
Portsmouth Office:
  • 225 Borthwick Ave
  • Portsmouth, NH 03801
Training Requirements:
  • 3-week training program that is instructor lead.
  • Training is mandatory and scheduled for 35 hours per week. 8:30 am to 4:00 pm ET, Monday to Friday.
  • Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business needs.

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