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It Helpdesk Associate Jobs in Florida (NOW HIRING)

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Enterfusion

IT Help Desk Technician

Orlando, FL

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

Miccosukee Resort & Gaming

IT Coordinator

Miami, FL · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is ... Working knowledge of PC skills including MS Word, Excel, and helpdesk/ticketing systems.

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting ...

LARSON CANDO INC

IT Coordinator

Tamarac, FL · On-site

... or Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and technical experience. * 0-2 years of experience in an IT support, help ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...

Celsius

IT Help Desk Technician

Boca Raton, FL

IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...

AVmedia, Inc.

Manager of IT

Orlando, FL

$88K - $108K/yr

Maintain accurate hardware and software inventory to support lifecycle planning, budgeting, and operational readiness. IT HELP DESK OPERATIONS Lead the IT help desk function to ensure timely, high ...

AVmedia, Inc.

Manager of IT

Orlando, FL · On-site

$88K - $108K/yr

... IT HELP DESK OPERATIONS • Lead the IT help desk function to ensure timely, high-quality resolution of Family Member technical issues. • Participate and develop IT support to deliver excellent ...

Florida State University

IT Manager

Tallahassee, FL · On-site

$90K - $110K/yr

Helpful Who is an ideal candidate for this position? The ideal candidate is committed to the ... You will work very closely with the Associate Director of IT and the IT Manager for Client ...

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It Helpdesk Associate information

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Florida? The most popular types of It Helpdesk jobs in Florida are:
What are popular job titles related to It Helpdesk Associate jobs in Florida? For It Helpdesk Associate jobs in Florida, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Florida look for? The top searched job categories for It Helpdesk Associate jobs in Florida are:
What cities in Florida are hiring for It Helpdesk Associate jobs? Cities in Florida with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

IT Help Desk Technician

Enterfusion

Orlando, FL • On-site

$48K - $65K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team!
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization.
A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies.
Requirements
KEY RESPONSIBILITIES:
  • Provide technical support via phone, email, and in-person.
  • Troubleshoot hardware/software issues for desktops, laptops, and mobile devices.
  • Assist in setting up new employee workstations and documenting solutions in the ticketing system.
  • Escalate complex issues to senior IT staff.
  • Help with software upgrades, maintain IT equipment inventory, and assist in procurement.
  • Participate in IT projects to enhance operational efficiency and prioritize service tickets.
  • Configure computers, software, and networks; upgrade hardware and remove viruses.
  • Ensure proper backups to prevent data loss and troubleshoot various IT problems.
  • Administer servers, desktop computers, printers, network devices, and perform software deployments.
  • Recommend hardware devices to the sales team and perform other duties as assigned.
QUALIFICATIONS:
  • Strong technical knowledge of computer systems, mobile devices, and tech products.
  • Familiarity with Windows and macOS, and common software applications.
  • Exceptional teamwork, communication, and customer service skills.
  • Efficient troubleshooting and problem resolution abilities.
  • IT certifications (e.g., CompTIA A+) are desirable.
  • Working knowledge of Microsoft Office tools.
  • Excellent written and verbal communication.
  • High attention to detail and phone etiquette.
  • Experience supporting at least one of the following:
    • AWS cloud services (S3, EC2, VPC) or Microsoft Azure.
    • Windows 2012 Server or newer Active Directory.
    • Troubleshooting enterprise network equipment.
    • VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications).
    • Ubiquiti or Cisco Wi-Fi troubleshooting.
    • Microsoft O365 management and migrations.
    • Windows 10 or 11 Desktop OS support.
WORK ENVIRONMENT:
This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth.
TRAVEL:
The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays.
JOB TYPE:
Salary, Full-time, Non-exempt
HOURS:
The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week.
JOIN OUR TEAM!
If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion!
Benefits
COMPENSATION:
Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance.
Benefits Include:
Paid Time Off (PTO) - Accrual begins after 90 days, with increasing PTO over time.
Health Insurance - Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue.
Life Insurance - Company-paid coverage for employees.
Short- & Long-Term Disability Insurance - Income protection benefits provided.
SIMPLE IRA - Enterfusion matches employee contributions up to a set percentage.
Continued Learning - Reimbursement for required or beneficial certifications, plus training support.
Join Enterfusion and be part of a team that invests in your success!

Apply