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It Help Desk Intern Jobs in Madison, WI (NOW HIRING)

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. Position: Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First Level ...

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. Position: Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First Level ...

UW Credit Union

IT Infrastructure Intern

Madison, WI · Hybrid

$14.75 - $19.50/hr

The IT Infrastructure Intern will be responsible for assisting the IT Technical Services team with ... Coordinate and help recycle end-of-life computing equipment. * Author end user documentation.

UW Credit Union

IT Infrastructure Intern

Madison, WI · On-site

$20.50/hr

Overview The IT Infrastructure Intern will be responsible for assisting the IT Technical Services ... Coordinate and help recycle end-of-life computing equipment. * Author end user documentation.

UW Credit Union

IT Infrastructure Intern

Madison, WI · Hybrid

$14.75 - $19.50/hr

Overview The IT Infrastructure Intern will be responsible for assisting the IT Technical Services ... Coordinate and help recycle end-of-life computing equipment. * Author end user documentation.

RenewAire LLC

IT Manager

Waunakee, WI · On-site

$97.10K - $119.10K/yr

At RenewAire , technology isn't just support--it's a strategic driver. We're looking for an ... Experience administering help desk or ticketing systems * Intermediate to advanced proficiency in ...

Renewaire LLC

IT Manager

Waunakee, WI · On-site

$97.10K - $119.10K/yr

At RenewAire , technology isn't just support-it's a strategic driver. We're looking for an ... Experience administering help desk or ticketing systems * Intermediate to advanced proficiency in ...

Renewaire

IT Manager

Waunakee, WI

$97.10K - $119.10K/yr

At RenewAire , technology isn't just support-it's a strategic driver. We're looking for an ... Experience administering help desk or ticketing systems * Intermediate to advanced proficiency in ...

Arrowhead Pharmaceuticals

Helpdesk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

They are seeking a Help Desk Technician to provide Tier I/II tech support and customer service for ... IT security best practices outlined by the IT department • Assist IT management with physical ...

Arrowhead Pharmaceuticals

Helpdesk Technician

Madison, WI · On-site

$55K - $67K/yr

The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point ...

Robert Half

Help Desk Analyst II

Madison, WI · On-site

$19 - $22/hr

... technology issues in a timely, detail-oriented manner. The ideal candidate brings strong Windows ... help desk, desktop support, or a similar technical support role. • Demonstrated experience ...

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Symphony's managed services include healthcare IT outsourcing, professional services, consulting ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.

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It Help Desk Intern information

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How much do it help desk intern jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk intern in Madison, WI is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are the most commonly searched types of It Help Desk jobs in Madison, WI? The most popular types of It Help Desk jobs in Madison, WI are:
What are popular job titles related to It Help Desk Intern jobs in Madison, WI? For It Help Desk Intern jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching It Help Desk Intern jobs in Madison, WI look for? The top searched job categories for It Help Desk Intern jobs in Madison, WI are:
What cities near Madison, WI are hiring for It Help Desk Intern jobs? Cities near Madison, WI with the most It Help Desk Intern job openings:
It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in Madison, WI as of May 2026, with employment types broken down into 26% Internship, 51% Full Time, 9% Part Time, 3% Temporary, and 11% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $36,541 per year, or $17.6 per hour.
Junior Help Desk Technician

Junior Help Desk Technician

Beacon Technologies

Madison, WI • On-site

$12/hr

Full-time

Medical, Dental

Posted 22 days ago

Job description

Beacon Technologies is seeking a Help Desk I Technician for our client partner. This is a second shift position with shift hours being Monday - Friday, 4:00pm to 12:30am and 30-minute unpaid lunch. Must be a Wisconsin resident or willing to relocate to Wisconsin at the candidate's expense prior to start date. This position is 100% onsite in Madison, WI.
This contracting position will work within the Enterprise Service Desk team to perform the following responsibilities:
  • Provides support to end users on a variety of issues. 
  • Identifies, researches, and resolves technical problems. 
  • Responds to telephone calls, email, and personnel requests for technical support. 
  • Documents, tracks, and monitors the problem to ensure a timely resolution. 
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field. 
  • Relies on instructions and pre-established guidelines to perform the functions of the job. 

Top Skills & Years of Experience: 
  • Customer Service, Basic IT Troubleshooting, Call center experience = 6 mo. experience.
  • Nice to have skills: Previous IT call center experience.
  • Provides support to end users on a variety of IT issues, including but not limited to providing password and network access assistance.
  • Identifying, researching, and resolving IT technical issues that are reported by employees, citizens, customers, and monitoring systems.
  • Responds to telephone calls, email, and personnel requests for technical support.
  • Provides support to both state agency employees and citizens in the access and use of applications.
  • Documents, tracks, and monitors problems experienced with those applications to ensure a timely resolution and ability to spot trends.
  • Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity.
  • Applies knowledge of commonly used concepts, practices, and procedures within a Level 1 IT support field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Primary job functions do not typically require exercising extensive independent judgment.
  • This is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an occasional shift in work hours and overtime may be necessary.
 
About Beacon Technologies: 
Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.
Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.