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It Help Desk Intern Jobs in Decatur, GA (NOW HIRING)

Robert Half

Help Desk Analyst

Decatur, GA · On-site

$23.75 - $27.50/hr

The person in this role will help maintain reliable IT operations by addressing support requests ... desk tickets by documenting reported issues, updating user information, and tracking each request ...

Pindrop

Senior IT Engineer

Atlanta, GA · On-site

You will not just be closing standard IT help desk tickets; you will be at the operational core of a company at the frontier of AI technology. You will have the strategic autonomy to architect code ...

InstantServe LLC

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$17.75 - $24.25/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. * Build rapport and elicit problem details from help desk ...

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All JobsIt Help Desk Intern JobsIt Help Desk Intern Jobs in Decatur, GA

It Help Desk Intern information

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$9

$17

$25

How much do it help desk intern jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for it help desk intern in Decatur, GA is $17.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.80 per hour, depending on experience, location, and employer.

What are the big 4 internships?

The Big 4 internships typically refer to internship programs at Deloitte, PricewaterhouseCoopers (PwC), Ernst & Young (EY), and KPMG. These firms offer opportunities in areas such as audit, consulting, and technology, including IT Help Desk roles, providing valuable experience and potential pathways to full-time employment.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

Is $20 an hour good for an internship?

For an IT Help Desk Intern, $20 an hour is generally considered a competitive rate, especially for entry-level positions that may include basic troubleshooting, customer support, and familiarity with help desk software. Internships often pay less than full-time roles, but this rate can vary based on location, company size, and required skills such as knowledge of ticketing systems or remote support tools.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but it does not fully replace IT help desk roles like an IT Help Desk Intern. Human intervention remains essential for complex problems, customer service, and technical support that requires critical thinking and personalized assistance. IT professionals need to develop skills in managing AI tools and understanding their limitations to stay relevant in the evolving tech support environment.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.

Am I screwed if I have no internships?

Having internships can strengthen an IT Help Desk Intern application by demonstrating relevant experience, but they are not always required. Employers also value technical skills, certifications, and a willingness to learn, so candidates without internships can still be competitive if they develop necessary skills and certifications like CompTIA A+ or Network+.
What are the most commonly searched types of It Help Desk jobs in Decatur, GA? The most popular types of It Help Desk jobs in Decatur, GA are:
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What job categories do people searching It Help Desk Intern jobs in Decatur, GA look for? The top searched job categories for It Help Desk Intern jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for It Help Desk Intern jobs? Cities near Decatur, GA with the most It Help Desk Intern job openings:
It Help Desk Intern jobs near you
IT Service Desk Spec

IT Service Desk Spec

Work For Warriors Georgia

Tucker, GA • On-site

Full-time

Posted 23 days ago

Job description

Job Description
Job Description
Provides a single point of contact for Service Desk customers. The IT Service Desk Specialist position is a key member of our Tier 1 and Tier 2 support team who provides dependable and exceptional customer services. This position will be managing a high number of inbound support incidents in a given day. These incidents may consist of installing software, performance tuning computers and networks, providing advice to users on how to best use an application, and working on issues for those customers. In addition, the IT Service Desk Specialist may help manage mobile devices, maintain device configurations, deploy software and patches, help manage active directory accounts, and maintain security and encryption settings for computers and devices. Updating documentation and knowledge-base articles will also be a day to day focus activity.
Job Duties
  • Provide Tier 1 & Tier 2 service desk and technical support to users
  • Receive and respond to incoming calls, chats, and/or emails regarding PC and/or hardware problems
  • Evaluate, prioritize and respond to service requests with a resolution
  • Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
  • Run diagnostic programs to identify and resolve problems
  • Resolve technical problems with LAN, WAN, and other systems
  • Guide customers through problem-solving process
  • Maintain communications with end users to ensure systems continually meet business needs
  • Perform periodic system maintenance
  • Place and escalate vendor service calls when necessary to resolve hardware or software failures
  • Coordinate with end users and technical staff to maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
  • Perform routine to moderately complex problem analysis and resolution design for systems and applications
  • Maintain timely and accurate service desk records using a ticket management system
  • Update job knowledge by recertifying and obtaining additional Industry Certifications Light design and programming work related to file transfers or scripting
  • Escalate issues to Tier 3 when needed
  • Available to work on an "on call" capacity
  • Performs other duties as assigned

Requirements
Qualifications
  • Minimum two years Service Desk, Help Desk, or technical Call Center experience strongly preferred
  • Depending on business needs, schedule flexing may be required
  • Available to work on an "on call" capacity
  • Strongly prefer at least two years experience with technical problem resolution and support
  • A technology-oriented bachelor's degree or commensurate experience is desirable
  • ITIL foundations certification desired
  • Comptia Network+ and Microsoft Certifications, or Cisco Certifications required
  • Installation or support of Network Printers a plus
  • Experience setting up email accounts
  • VPN and Citrix experience required
  • IT support background should include troubleshooting hardware and network problems
  • Knowledge of AD, Microsoft Office 365 and Microsoft Servers
  • Knowledge of Apple IOS as it pertains to (iPhone, MacBook, iPad)
  • Experience with incident management systems
  • Excellent documentation skills a plus

Ability to work with leaders and employees within an organization
Work for Warriors Georgia logo

About Work for Warriors Georgia

Sourced by ZipRecruiter

Work for Warriors Georgia is a renowned non-profit organization based in Marietta, Georgia, U.S.A. Established with a noble mission, the company operates in the philanthropy industry with a specialized focus on veteran support. The organization aims to bridge the employment gap for veterans and military spouses by offering job placement assistance, work training programs, and other supportive services. Since its establishment, Work for Warriors Georgia has worked relentlessly to make a significant impact, not only in Georgia but nationally, with countless veterans and military spouses finding rewarding employment opportunities through their programs.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Marietta, GA, US

Year founded

2013

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