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It Help Desk Intern Jobs in Decatur, GA (NOW HIRING)

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* * Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Minimum 2 years IT Help Desk Call Center experience * Hands-on troubleshooting experience with MS Outlook, MS Office, Windows 7/10, Active Directory * Experience in ticketing queue management and ...

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

Local Candidates This position is located at DDS Headquarters in Conyers Bilingual, Spanish required MUST have IT Help Desk Call Center exp Provides technical assistance to both internal and external ...

Ubertal Inc

Senior Help Desk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Senior Help Desk System Analyst | IT Support & End-User Services Location: Onsite -- Atlanta, GA Duration: Contract | Full-Time | 13-Month Contract We are hiring an experienced Help Desk System ...

RR Donnelley

Sr. IT Support Specialist

Atlanta, GA

$28 - $33/hr

Troubleshoot end-user hardware, operating system, basic network, server-based access and voice communications problems, providing resolutions where possible while working with IT Help Desk.

RR Donnelley

Sr. IT Support Specialist

Atlanta, GA · On-site

$28 - $33/hr

Troubleshoot end-user hardware, operating system, basic network, server-based access and voice communications problems, providing resolutions where possible while working with IT Help Desk.

Scientific Games

IT Intern

Alpharetta, GA

$14.75 - $19.50/hr

Support the Service Desk team by assisting with ticket intake, troubleshooting, and issue ... Help configure, deploy, and maintain desktops, laptops, printers, mobile devices, and other IT ...

Scientific Games

IT Intern

Alpharetta, GA · On-site

$14.75 - $19.50/hr

Support the Service Desk team by assisting with ticket intake, troubleshooting, and issue ... Help configure, deploy, and maintain desktops, laptops, printers, mobile devices, and other IT ...

dekalbcsb

Help Desk Support Spec

Decatur, GA · On-site

$40K/yr

Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The ... Preserve and grow your knowledge of help desk procedures, products, and services. * Conduct ...

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All JobsIt Help Desk Intern JobsIt Help Desk Intern Jobs in Decatur, GA

It Help Desk Intern information

See Decatur, GA salary details

$9

$17

$25

How much do it help desk intern jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for it help desk intern in Decatur, GA is $17.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.
What are the most commonly searched types of It Help Desk jobs in Decatur, GA? The most popular types of It Help Desk jobs in Decatur, GA are:
What are popular job titles related to It Help Desk Intern jobs in Decatur, GA? For It Help Desk Intern jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching It Help Desk Intern jobs in Decatur, GA look for? The top searched job categories for It Help Desk Intern jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for It Help Desk Intern jobs? Cities near Decatur, GA with the most It Help Desk Intern job openings:
It Help Desk Intern jobs near you
Bilingual-Help Desk Analyst

Bilingual-Help Desk Analyst

nLeague Services Inc

Conyers, GA • On-site

$18 - $24.50/hr

Contractor

Re-posted 11 days ago

Job description

Job id: 779877

Department: GA DDS

Position: Level 1 Help Desk Analyst

Location: 2206 East View Parkway Conyers, GA 30013

Duration: 06+ Months

  • LOCAL CANDIDATES
  • *MUST have IT Help Desk Call Center exp*
  • Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
  • Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
  • External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

  • Oversee the daily performance of computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
  • Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications:

  • 2+ years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment.
  • 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Knowledge of Apple iOS
  • This position is located at DDS Headquarters in Conyers, Georgia.