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It Help Desk Associate Jobs in Boca Raton, FL (NOW HIRING)

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

Ensure all help desk tickets are assigned, updated, and resolved within established service level ... Microsoft Certified Solutions Associate (MCSA) * Microsoft Certified Desktop Support Technician ...

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

Ensure all help desk tickets are assigned, updated, and resolved within established service level ... Microsoft Certified Solutions Associate (MCSA) * Microsoft Certified Desktop Support Technician ...

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and ... High school diploma or GED required; associate's degree or technical training preferred. * 1-2 ...

GrayRobinson

Help Desk Analyst

Boca Raton, FL

$19.50 - $26.50/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions ... This analyst also assists with IT projects, evaluating and implementing new software. The ideal ...

GrayRobinson

Help Desk Analyst

Fort Lauderdale, FL

$19.50 - $26.75/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions ... This analyst also assists with IT projects, evaluating and implementing new software. The ideal ...

GrayRobinson

Help Desk Analyst

West Palm Beach, FL

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions ... This analyst also assists with IT projects, evaluating and implementing new software. The ideal ...

Ghostpunch Games

Senior IT Administrator

Sunrise, FL

$80K - $108K/yr

The IT Help Desk role offers an exciting opportunity to engage with cutting-edge technologies within the gaming industry. The candidate will be a critical part of the team, ensuring smooth operations ...

GiaSpace Inc

Help Desk Technician

Fort Lauderdale, FL

$19 - $25.75/hr

The days of reading old, boring IT Technician Job Ads are over. We just gotta' ask... * Tired of ... Instead, here are the skillsets we're actively looking for with our next Help Desk Technician ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Boca Raton, FL

It Help Desk Associate information

See Boca Raton, FL salary details

$10

$21

$31

How much do it help desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for it help desk associate in Boca Raton, FL is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Boca Raton, FL? The most popular types of It Help Desk jobs in Boca Raton, FL are:
What are popular job titles related to It Help Desk Associate jobs in Boca Raton, FL? For It Help Desk Associate jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Boca Raton, FL look for? The top searched job categories for It Help Desk Associate jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for It Help Desk Associate jobs? Cities near Boca Raton, FL with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $45,602 per year, or $21.9 per hour.

IT Technician

Consolidated Water Group,

Coral Springs, FL • On-site

$55K - $75K/yr

Full-time

PTO

Re-posted 13 days ago

Job description

IT Technician
Location: Coral Springs - South Florida
Department: Information Technology
Employment Type: Full-Time
Job Summary
Aquilex is seeking a motivated and customer-focused IT Technician to join our Information Technology team in South Florida. The ideal candidate will provide Level 1 and Level 2 technical support to onsite and remote users, maintain desktop and mobile technologies, troubleshoot hardware and software issues, and assist with IT infrastructure and security initiatives.
This position requires excellent technical knowledge, strong problem-solving skills, and a commitment to delivering exceptional customer service while ensuring timely resolution of help desk requests.
Essential Responsibilities
  • Provide Level 1 and Level 2 technical support to local and remote users.
  • Install, configure, troubleshoot, and support desktop and laptop hardware, Windows operating systems, and Microsoft Office applications.
  • Create, manage, and maintain user accounts in Active Directory and Microsoft 365.
  • Support and administer Active Directory, Group Policies, and other Windows infrastructure services.
  • Diagnose hardware, software, networking, and system issues through root cause analysis.
  • Maintain and support endpoint security solutions, including virus and malware detection and remediation.
  • Configure, upgrade, deploy, and maintain workstations, laptops, mobile devices, printers, IP phones, and related equipment.
  • Package, ship, receive, and inventory IT equipment.
  • Monitor and maintain backup jobs and resolve backup-related issues.
  • Ensure all help desk tickets are assigned, updated, and resolved within established service level agreements (SLAs).
  • Provide Microsoft Office and general computer training to employees as needed.
  • Support IT infrastructure projects and departmental initiatives.
  • Travel to company office locations throughout South Florida as required.
  • Document troubleshooting steps, solutions, and procedures for future reference.
Qualifications Required
  • 2+ years of experience supporting Windows desktop and laptop environments.
  • Experience providing Help Desk support for onsite and remote users.
  • Experience managing user accounts in Active Directory and Microsoft 365.
  • Working knowledge of:
    • Windows Active Directory
    • Group Policies
    • TCP/IP networking
    • Windows operating systems
  • Experience with endpoint protection, antivirus, and malware removal.
  • Strong troubleshooting and analytical skills.
  • Excellent customer service and communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Valid driver's license and ability to travel between office locations.
Preferred
  • Microsoft certifications such as:
    • Microsoft Certified Solutions Associate (MCSA)
    • Microsoft Certified Desktop Support Technician (MCDST)
  • Experience supporting backup systems.
  • Experience with mobile device deployment and management.
Technical Skills
  • Microsoft Windows 10/11
  • Microsoft Office 365
  • Active Directory
  • Group Policy
  • TCP/IP Networking
  • Endpoint Security
  • Desktop & Laptop Hardware
  • Mobile Device Support
  • Help Desk Ticketing Systems
  • Hardware Deployment & Asset Management
Support Responsibilities
This role primarily supports:
  • Tier 1: Basic Help Desk support, troubleshooting, password resets, software installations, hardware support, and service requests.
  • Tier 2: Advanced troubleshooting, root cause analysis, infrastructure support, Active Directory administration, Group Policy management, networking issues, and escalated incidents.
The IT Technician will escalate complex issues to Tier 3 support or external vendors when necessary and document resolutions for future reference.
We offer a competitive compensation package that includes Paid Time Off (PTO) and Benefits Package.

Aquilex is a Drug-Free Workplace and an Equal Opportunity Employer.