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It Help Desk Associate Jobs in Utah (NOW HIRING)

MarketStar

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Help Desk Technician II: MarketStar's TechServices team has an opportunity for an ... Experience using an IT service-management and asset-management platform such as Freshservice, Jira ...

Filevine

IT Support Analyst Intern (6-months)

Salt Lake City, UT

$14.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

The IT team is looking for an IT professional to join our team in the SLC office as an IT Help Desk ... Associate's in Computer Science or related field * Certifications and/or training related to ...

Filevine

IT Support Analyst Intern (6-months)

Salt Lake City, UT · On-site

$14.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

The IT team is looking for an IT professional to join our team in the SLC office as an IT Help Desk ... Associate's in Computer Science or related field * Certifications and/or training related to ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

RELQ TECHNOLOGIES LLC

UT · On-site

IT Support Administrator Mode of Job: 5 Day Onsite Location: Draper UTAH Country: United States ... handling help desk support issues. ● Configuring corporate workstations for new hires, staff ...

Quanta Services

IT Analyst- Helpdesk

Heber City, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

High school diploma or equivalent; associate degree or relevant certification (A+, Network ... in a help desk or technical support role * Working knowledge of Windows operating systems ...

WATERFORD RESEARCH INSTITUTE LLC

Helpdesk Manager

Taylorsville, UT · On-site +1

$92K - $120K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Salt Lake City, UT (Hybrid as business needs require) Position Summary The Help Desk Manager is responsible for leading Waterford.org's IT Service Desk operations, ensuring exceptional technical ...

Waterford.org

Helpdesk Manager

Taylorsville, UT · Remote

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Salt Lake City, UT (Hybrid as business needs require) Position Summary The Help Desk Manager is responsible for leading Waterford.org's IT Service Desk operations, ensuring exceptional technical ...

BAE Systems

Help Desk Anst II

UT · On-site

$61K - $104K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Resolve technical problems in a help desk environment * Work with internal and external users and ... information technology solutions and customer support services. Improving the future and protecting ...

BAE Systems

Help Desk Anst II

UT · On-site

$61K - $104K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

... information technology solutions and customer support services. Improving the future and protecting ... Help Desk team, with demonstrated excellence in customer service

WesTech Engineering

Help Desk Technician

Salt Lake City, UT · On-site

$18.25 - $24.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Associates degree or higher in a related field * Two or more years of experience working in a ... For further information, please review the Know Your Rights notice from the Department of Labor.

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Utah

It Help Desk Associate information

See Utah salary details

$10

$21

$29

How much do it help desk associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for it help desk associate in Utah is $21.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $24.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the most commonly searched types of It Help Desk jobs in Utah?

The most popular types of It Help Desk jobs in Utah are:

What are popular job titles related to It Help Desk Associate jobs in Utah?

For It Help Desk Associate jobs in Utah, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Utah look for?

The top searched job categories for It Help Desk Associate jobs in Utah are:

What cities in Utah are hiring for It Help Desk Associate jobs?

Cities in Utah with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,747 per year, or $21 per hour.

Help Desk Technician II

MarketStar

Ogden, UT • On-site

$19.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

MarketStar rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

31st of 492 rated business services

Job description

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!
About the Help Desk Technician II:
MarketStar's TechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email, walk-up, remote, and deskside channels. The Technician II serves as an escalation resource for complex endpoint, identity, application, hardware, and connectivity issues while delivering timely and courteous service to employees and clients.
This role also supports hardware logistics, asset management, office technology, technical documentation, and the continued development of junior
technicians.
Location: Ogden, Utah
What Will You Do?
  • Provide professional technical support through phone, email, walk-up, remote, and deskside service channels.

  • Serve as an escalation point for complex or undocumented issues involving devices, applications, user accounts, authentication, networking, and endpoint management.

  • Troubleshoot primarily Windows devices, along with macOS devices managed through Microsoft Intune and ChromeOS devices managed through Google Workspace.

  • Support Microsoft enterprise technologies, including Microsoft Entra ID, hybrid Active Directory environments, Microsoft 365 applications, Intune, Windows Autopilot, multifactor authentication, device compliance, and access management.

  • Diagnose hardware, operating-system, application, profile, driver, peripheral, printing, wireless, VPN, and network-connectivity issues.

  • Repair, replace, provision, reimage, and configure computers and related equipment while protecting company and client data.

  • Perform user data migrations and support employees transitioning to replacement or upgraded devices.

  • Manage inbound and outbound hardware logistics for the Ogden HQ office, including receiving, deployment, return, repair, storage, and disposal activities.

  • Maintain an organized hardware storage area and accurate inventory of computers, monitors, peripherals, and accessories.

  • Use an enterprise ticketing system to document incidents and service requests, manage assets, maintain accurate configuration information, and identify recurring issue trends.

  • Take ownership of assigned incidents through resolution, including coordinating with infrastructure, security, enterprise application, and other technical teams.

  • Collaborate with the infrastructure team to troubleshoot network and office-technology issues, support updates, and meet technology needs for the Ogden HQ location.

  • Provide immediate onsite assistance during technology-related office emergencies or business-impacting incidents.

  • Create and maintain knowledge articles, troubleshooting procedures, user instructions, and technical documentation.

  • Mentor junior technicians, share technical knowledge, and assist with troubleshooting guidance and ticket-quality reviews.

  • Identify recurring problems, process gaps, and opportunities to improve the employee support experience.

  • Support new-hire onboarding, employee offboarding, office deployments, equipment audits, and other IT projects.

  • Perform other duties as assigned by IT management or the Support Manager.

What Will You Need to Succeed?
  • Proven experience in providing help desk support, desktop or end-user technology support preferred.

  • Working knowledge of Windows, macOS, and ChromeOS operating systems, with advanced proficiency supporting Windows devices.

  • Experience with Microsoft Entra ID, Active Directory, Microsoft 365, Intune, Windows Autopilot, or similar enterprise-management platforms preferred.

  • Experience using an IT service-management and asset-management platform such as Freshservice, Jira, ServiceNow.

  • Knowledge of TCP/IP, DNS, DHCP, wireless networks, LAN/WAN connectivity, VPNs, endpoint security, email, and identity-management concepts.

  • Ability to independently troubleshoot unfamiliar problems, isolate root causes, implement solutions, and clearly document findings.

  • Strong customer-service skills and the ability to communicate professionally with employees, clients, leaders, and technical teams.

  • Excellent verbal, written, organizational, problem-solving, and technical-writing skills.

  • Ability to prioritize multiple requests, recognize business impact, and follow incidents through completion.

  • Ability to coach junior technicians and contribute positively to a collaborative support environment.

  • IT certifications such as CompTIA A+, Network+, Security+, Microsoft, Apple, or Google certifications are preferred.

  • Ability to lift, move, install, and organize computers, monitors, and related equipment.

  • Ability to sit and operate a computer for prolonged periods.

What We Offer:
In support of our "We Care" value, MarketStar provides valuable mental, physical, and financial well-being benefits, including:
  • Structured learning and career-development programs

  • Mental-health resources

  • Generous paid time off and paid medical leave

  • Child and dependent-care reimbursement

  • Education reimbursement

  • 401(k) matching, hardship-loan program, and access to a financial-wellness advisor

  • Comprehensive medical, dental, and vision coverage

Compensation Range: $40,000.00 - $45,760.00 USD
The hourly pay range for this position is between $19.23 and $22.00 USD. There are several factors to consider including but not limited to, the role's responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.

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