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It Help Desk Associate Jobs in Utah (NOW HIRING)

Navitas Semiconductor

Basic * 3+ years of experience in an IT Help Desk, desktop support, or technical support position * Demonstrated experience resolving escalated incidents and supporting Windows, Microsoft 365, and ...

AutoSavvy

Help Desk III

Woods Cross, UT

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or ...

New

AutoSavvy

Help Desk III

Woods Cross, UT · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or ...

New

Riverton City

IT Technician

Riverton, UT · On-site

$24.17 - $37.02/hr

... IT help desk in Riverton City and is responsible for providing excellent customer service to City ... Associate's degree, with a technical major, such as computer science, information technology ...

Riverton City

IT Technician

Riverton, UT · On-site

$24.17 - $37.02/hr

... IT help desk in Riverton City and is responsible for providing excellent customer service to City ... Associate's degree, with a technical major, such as computer science, information technology ...

Riverton City

IT Technician

Riverton, UT

$24.17 - $37.02/hr

... IT help desk in Riverton City and is responsible for providing excellent customer service to City ... Associate's degree, with a technical major, such as computer science, information technology ...

BioFire Defense

Help Desk Manager

Salt Lake City, UT · On-site

$68K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Oversee the entire IT Support staff, ensuring end users receive appropriate and timely assistance ... Leadership and Advanced Technical certifications (Network+, Security+, or Microsoft Associate, etc ...

Boncom

IT Systems Administrator

Salt Lake City, UT · Hybrid

Manage and prioritize the IT help desk queue, ensuring tickets are resolved or escalated ... Endpoint Administrator Associate, CCNA) is a plus. Please note that the compensation for this ...

Integritymarketing

Help Desk Technician

Farmington, UT

$19 - $25.50/hr

Job Summary This is an in-person, office-based Tier 2 Help Desk position that provides hands-on ... Provide local office IT support, including deskside assistance, hardware swaps, new-hire setup, and ...

Integrity Marketing Group

Help Desk Technician

Farmington, UT · On-site

$19 - $25.50/hr

Experience • 3-5 years of experience in a customer-facing IT support or help desk role. • Experience supporting a mix of onsite and remote employees in a corporate or enterprise environment. • ...

Wasatchproperty

Help Desk Technician II

Ogden, UT

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an ... Experience using an IT service-management and asset-management platform such asFreshservice, Jira ...

MarketStar

Help Desk Technician II

Ogden, UT

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Help Desk Technician II: MarketStar'sTechServices team has an opportunity for an ... Experience using an IT service-management and asset-management platform such asFreshservice, Jira ...

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Showing results 21-40

All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Utah

It Help Desk Associate information

See Utah salary details

$10

$21

$29

How much do it help desk associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for it help desk associate in Utah is $21.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $24.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the most commonly searched types of It Help Desk jobs in Utah?

The most popular types of It Help Desk jobs in Utah are:

What are popular job titles related to It Help Desk Associate jobs in Utah?

For It Help Desk Associate jobs in Utah, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Utah look for?

The top searched job categories for It Help Desk Associate jobs in Utah are:

What cities in Utah are hiring for It Help Desk Associate jobs?

Cities in Utah with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,747 per year, or $21 per hour.

IT Support Engineer

Navitas Semiconductor

Full-time

Re-posted 29 days ago

Job description

Job Purpose:

Navitas Semiconductor (Nasdaq: NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle the full range of end-user support requests.  The ideal candidate will be self-motivated, energetic, tech-savvy, collaborative, a strong troubleshooter who can both deliver frontline support and resolve complex, escalated issues, and understands the dynamics of a fast-growing company.

Key Responsibilities and Duties:

  • Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution— primarily for the local region, and for global offices as needed
  • Diagnose and resolve advanced hardware, software, network, and connectivity issues for end users
  • Respond to and manage incidents and service requests through the ticketing system, meeting required SLAs
  • Administer user accounts, security groups, and permissions in Active Directory and Microsoft Entra ID
  • Install, configure, and troubleshoot software applications and endpoint management tools
  • Follow workflow in accordance with quality standards
  • Image, deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
  • Document solutions, create knowledge base articles, and maintain standard operating procedures
  • Share knowledge across the IT team and help end users build self-service skills to reduce repeat issues
  • Identify recurring issues and recommend process or system improvements
  • Own IT asset management across the equipment lifecycle, including tracking, assignment, inventory accuracy, and retirement of hardware and software
  • Maintain employee IT profiles and ensure each user’s computer remains compliant with company IT and security policies
  • Any and all other duties, as assigned

Knowledge, Skills, Abilities:

  • Advanced troubleshooting skills across Windows, Linux and macOS, Microsoft 365 / MS Office, and common business applications
  • Strong proficiency with computers and all MS Office / Microsoft 365 products
  • Working knowledge of Active Directory, Microsoft Entra ID (Azure AD), and endpoint management tools (Intune, SCCM, or MDM)
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, and VPN)
  • Experience using AI-powered tools (e.g., Microsoft Copilot, Claude, AI assistants) to troubleshoot, draft documentation, and improve support efficiency
  • Demonstrated ability to manage a myriad of demands and prioritize effectively
  • Strong analytical and problem-solving skills
  • Maintains accountability for actions (ownership of work)
  • Extremely reliable with the ability to champion tasks
  • Excellent written and verbal communication skills

Requirements:

Basic

  • 3+ years of experience in an IT Help Desk, desktop support, or technical support position
  • Demonstrated experience resolving escalated incidents and supporting Windows, Microsoft 365, and Active Directory environments

Preferred

  • BS in computer science, computer engineering, or a similar discipline
  • 5+ years of experience in an IT Help Desk position
  • Experience with NinjaOne, Freshservice, Fortinet products, or cybersecurity is a plus
  • Scripting experience with PowerShell, VBScript, or JavaScript is a plus

Apply