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It Help Desk Associate Jobs in Utah (NOW HIRING)

K2 Staffing

Helpdesk Representative; IT Service Desk; IT user support * Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja) * PSA (or Ticketing) software experience (i.e.

Mity-Lite

IT Helpdesk

Orem, UT

$22 - $25/hr

About the Role MITY Inc. is seeking a dependable Help Desk Technician to provide frontline ... What We're Looking For An associate degree in Information Technology, Computer Science, or a ...

Mity-Lite

IT Helpdesk

Orem, UT · On-site

$22 - $25/hr

About the Role MITY Inc. is seeking a dependable Help Desk Technician to provide frontline ... What We're Looking For An associate degree in Information Technology, Computer Science, or a ...

Revel Staffing

IT Technician

Salt Lake City, UT · On-site

$68K - $98K/hr

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Active HIPAA compliance credential or training required * 1+ year of IT help desk, service desk ...

Navitas Semiconductor

Basic * 3+ years of experience in an IT Help Desk, desktop support, or technical support position * Demonstrated experience resolving escalated incidents and supporting Windows, Microsoft 365, and ...

Holiday Oil

Help Desk Technician I

Draper, UT

$18.75 - $25.25/hr

Associate degree in Information Technology or equivalent professional experience preferred. * 1-2 years of experience in IT support, help desk, or retail technology support roles. * Working knowledge ...

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Associate degree in Information Technology or equivalent professional experience preferred. * 1-2 years of experience in IT support, help desk, or retail technology support roles. * Working knowledge ...

Holiday Oil

Help Desk Technician I

Draper, UT · On-site

$26 - $28/hr

Associate degree in Information Technology or equivalent professional experience preferred.1-2 years of experience in IT support, help desk, or retail technology support roles.Working knowledge of ...

AutoSavvy

Help Desk III

Woods Cross, UT · On-site

$18.75 - $25.50/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Utah

It Help Desk Associate information

See Utah salary details

$10

$21

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How much do it help desk associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it help desk associate in Utah is $21.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $24.09 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Utah?

The most popular types of It Help Desk jobs in Utah are:

What are popular job titles related to It Help Desk Associate jobs in Utah?

For It Help Desk Associate jobs in Utah, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Utah look for?

The top searched job categories for It Help Desk Associate jobs in Utah are:

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Cities in Utah with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,747 per year, or $21 per hour.

IT Help Desk Supervisor - BYU Law School (part-time, 28 hours/week)

Brigham Young University

Provo, UT • On-site

$22.50 - $29.25/hr

Part-time

Retirement

Re-posted 3 days ago

Brigham Young University rating

7.4

Company rating: 7.4 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

339th of 631 rated colleges and universities

Job description

Why Work at BYU

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life."

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth-all situated within a beautiful and historic campus-make it hard to imagine a more inspiring place to work.

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

WHO WE ARE

Founded in 1973, the J. Reuben Clark Law School at Brigham Young University (BYU Law) has grown into one of the nation's leading law schools. Boasting an expert faculty and strong student body, the Law School provides an exceptional education grounded in legal theory, enhanced by experiential learning, and enlightened by the laws of God.

WHAT WE DO

At BYU Law, we prepare students for meaningful careers and contributions to society. We provide opportunities for students to develop leadership, transactional, and litigation skills while fostering professionalism, civility, ethics, and cross-cultural competence. Every member of the BYU Law community contributes to creating an environment where students develop both professionally and personally.

WHAT YOU'LL DO IN THIS POSITION

As the Law School IT Help Desk Supervisor, you will oversee the daily operation of the Law School Help Desk while supervising student employees who provide exceptional technical support to faculty, staff, students, and alumni. This position also plays an important role in supporting the Law School's web presence and IT department initiatives.

Responsibilities

IT Help Desk Leadership

  • Recruit, hire, train, supervise, and evaluate student Help Desk employees.

  • Lead and mentor student technicians in delivering high-quality customer service and technical support.

  • Coordinate daily Help Desk operations and prioritize service requests.

  • Support and maintain laptops, desktops, workstations, servers, and operating systems.

  • Monitor customer satisfaction and service quality metrics.

  • Participate on IT project teams and complete special technology initiatives.

Website & Digital Content Support

  • Supervise student employees responsible for website maintenance.

  • Train students in web content creation and design best practices.

  • Design and update Law School web pages for style, usability, and content.

  • Develop scripts and reports to collect website, Help Desk, and project management data.

  • Monitor web analytics and other IT performance metrics.

IT Operations & Administration

  • Participate in IT strategic planning and design-thinking initiatives.

  • Lead departmental documentation efforts.

  • Support IT project management activities.

  • Prepare reports, presentations, and meeting documentation.

  • Track IT budgets, software licensing, and departmental administrative records.

WHATQUALIFIES YOUFOR THIS ROLE?

Required

  • Minimum of 2 years of management experience supervising customer service or Help Desk operations, or an equivalent combination of education and related experience.

  • Experience using Microsoft Office applications, including Word and Excel.

  • Experience with graphic design and website layout/design.

  • Experience using one or more Adobe Creative Cloud applications such as Acrobat, InDesign, Illustrator, or Photoshop.

  • Strong leadership, organizational, and interpersonal skills.

  • Demonstrated ability to learn new technologies and software.

  • Self-motivated, detail-oriented, and capable of making sound decisions independently.

  • Experience editing and maintaining digital content.

Preferred

  • Microsoft certifications related to Active Directory, Azure, or Microsoft Entra.

  • Experience with WordPress.

  • Experience using Google Analytics, Adobe Analytics, or similar web analytics tools.

WHAT WE OFFER IN RETURN

This position comes with fantastic benefits, including:

  • 401(k). BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (rehires may qualify for different retirement plans).

  • Employee assistance program, available to the employee and all members of their household.

  • Tuition benefits after two years.

  • Access to athletic facilities.

  • Access to the library.

  • Free on-campus parking.

  • Free UTA passes for employee, spouse, and qualified dependents.

  • Discounts at the BYU Store and for many events at BYU.

Pay Grade:49

Typical Starting Pay:

$22.50 to $29.25/hourly

The actual compensation offered will take into consideration internal equity and may vary based on the candidate's job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.

Desired Start Date:ASAP

Job Close Date:Open until filled

Required Documents: Please attach a resume and cover letter.

Members of the Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

BYU is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!

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