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It Help Desk Associate Jobs in Alabama (NOW HIRING)

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

Writes query scripts to retrieve information and provide reports as needed. * Review and provide ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

CU*SOUTH, INC.

IT Specialist

Fairhope, AL

Associate's degree in IT or equivalent hands-on experience in IT support, help desk, customer service, or technical environments * Entry-level certifications such as CompTIA A+, Network+, or Azure ...

CU*SOUTH, INC.

IT Specialist

Fairhope, AL

Associate's degree in IT or equivalent hands-on experience in IT support, help desk, customer service, or technical environments * Entry-level certifications such as CompTIA A+, Network+, or Azure ...

Resourcing HQ

IT Support Technician

Montgomery, AL · On-site

$21.25 - $29.25/hr

Job Title: IT Support Technician - Windows 10 to Windows 11 Device Conversion Location: Montgomery ... Provide basic help desk-level technical support during the transition process * Ensure devices are ...

Cu*South, Inc.

IT Specialist

Fairhope, AL · On-site +1

Associate's degree in IT or equivalent hands-on experience in IT support, help desk, customer service, or technical environments * Entry-level certifications such as CompTIA A+, Network+, or Azure ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

Writes query scripts to retrieve information and provide reports as needed. * Review and provide ... engineering, technology, integration solutions, and support services to the Federal Government ...

Astrion

Junior Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

Associate degree or technical coursework in information technology, business administration, supply chain management, or a related field * One or more years of experience in a help desk, call center ...

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

... Technology Group is seeking a highly qualified Help Desk Technicians to join our dynamic team on ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

3 Squared Technology Group

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

... Technology Group is seeking a highly qualified Help Desk Technicians to join our dynamic team on ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

Smartfox Solutions

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr (+ commission)

IT Specialist This position will provide LAN and desktop support to end-users and customer service ... help desk procedures/protocol · Identify and escalate situations requiring urgent attention ...

Automation Personnel Services

Head of IT

Birmingham, AL · On-site

$30 - $37/hr

Respond to help desk tickets and resolve technical issues in a timely manner. * Perform system ... and temporary associates. Interested in this job? Click Apply Now, email your resume to ...

Automation Personnel Services

Head of IT

Birmingham, AL · On-site

$30 - $37/hr

Respond to help desk tickets and resolve technical issues in a timely manner. * Perform system ... and temporary associates. Interested in this job? Click Apply Now, email your resume to ...

CLUB4 Fitness

Front Desk Associate

Birmingham, AL · On-site

$13 - $16.75/hr

Front Desk Associate Homewood - Birmingham, AL 35209 Overview Position Type: Part Time Description ... account information, as needed. 8. Respond to member questions and concerns in a timely and ...

CLUB4 Fitness

Front Desk Associate

Trussville, AL · On-site

$12.75 - $16.50/hr

Front Desk Associate Trussville - Trussville, AL 35235 Overview Position Type Part Time Description ... Update member account information, as needed. * Respond to member questions and concerns in a ...

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It Help Desk Associate information

See Alabama salary details

$10

$20

$29

How much do it help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it help desk associate in Alabama is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.99 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Alabama?

The most popular types of It Help Desk jobs in Alabama are:

What are popular job titles related to It Help Desk Associate jobs in Alabama?

For It Help Desk Associate jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Alabama look for?

The top searched job categories for It Help Desk Associate jobs in Alabama are:

What cities in Alabama are hiring for It Help Desk Associate jobs?

Cities in Alabama with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Journeyman Help Desk Support Specialist

ManTech International

Montgomery, AL • On-site

Full-time

Re-posted 8 days ago

ManTech rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

47th of 247 rated software companies

Job description

General information
Requisition #
R69363
Locations
USA-AL-Montgomery
Posting Date
07/24/2026
Security Clearance Required
Secret
Remote Type
Hybrid
Time Type
Full time
Description & Requirements
Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology. Since 1968, MANTECH has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now-be extraordinary at MANTECH!
***This is for a future opportunity***
MANTECH seeks a motivated, career and customer-oriented Journeyman Helpdesk Support Specialist to join our team in Montgomery, AL.
Responsibilities include but are not limited to:
  • Serve as the ultimate escalation point for Tier II help desk support by validating complex operational and technical infrastructure issues.
  • Identify verified software problems and ensure they are appropriately associated with Deficiency Report (DR) numbers within enterprise tracking systems (Remedy/Jira) within 7-10 business days.
  • Oversee, configure, and administer the help desk ticketing infrastructure itself to optimize incident resolution metrics, workflows, and monthly programmatic trend reporting.
  • Act as the primary enterprise focal point to coordinate with external defense nodes-such as DAAS, Cloud One, and DISA-to resolve critical operational outages within production environments.
  • Establish and maintain system access privileges across various staging and production test environments, managing domain-level administrator credentials and root access safely.
  • Design and deploy basic scripts and automation workflows using PowerShell or Bash to streamline repetitive administrative tasks, system utilization tracking, and password/certificate management.
  • Provide technical leadership, coaching, and mentoring to Tier I and Tier II administrators to establish standardized problem-resolution solution sets.

Minimum Qualifications:
  • Bachelor's degree preferred, or equivalent specialized military/civilian IT infrastructure experience.
  • 5+ years of advanced tier-3 troubleshooting and system administration experience managing enterprise-level product line infrastructure.
  • Practical experience supporting server environments (Red Hat Enterprise Linux, Microsoft Server, or VMware) and interacting with relational database utilities.
  • Active DoD 8577 / 8140 Compliance (IAT Level II) baseline cybersecurity certification, such as CompTIA Security+ CE, must be held prior to onboarding.

Preferred Qualifications:
  • Higher-tier professional technical certifications such as CCNA or ITIL Intermediate/Expert.
  • Experience interfacing directly with software engineering teams to report systemic bugs, technical debt, and environment utilization trends discovered via service desk operations.
  • Proven experience working with automated system utilization tracking and centralized authentication management.

Clearance Requirements:
  • An active Secret security clearance is required.

Physical Requirements:
  • Must be able to remain in a stationary position 50%.
  • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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