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It Help Desk Associate Jobs in Alabama (NOW HIRING)

Agile Defense

Help Desk Technician

Montgomery, AL

$19.75 - $26.75/hr

... information to Team Leads in a timely manner. * Maintain current knowledge of relevant technologies ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

... information to Team Leads in a timely manner. * Maintain current knowledge of relevant technologies ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

GPC - Genuine Parts Company

IT Support I

Birmingham, AL · On-site

$20.25 - $27.75/hr

Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion's IT infrastructure and environment. They run the primary point for ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Collect necessary information from customers to effectively escalate unresolved issues if needed ... Maintain current knowledge of relevant technologies. * Additional responsibilities as assigned by ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Collect necessary information from customers to effectively escalate unresolved issues if needed ... Maintain current knowledge of relevant technologies. * Additional responsibilities as assigned by ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Collect necessary information from customers to effectively escalate unresolved issues if needed ... Maintain current knowledge of relevant technologies. * Additional responsibilities as assigned by ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Collect necessary information from customersto effectively escalate unresolved issues if needed ... Maintain current knowledge of relevant technologies. * Additional responsibilities as assigned by ...

defi AUTO LLC

Client Support Desk Analyst

Montgomery, AL · On-site

$20.25 - $27.75/hr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Associate's or Bachelor's Degree in technology-related field * Work experience in a higher ... Additional Information Athens State University participates in the E-verify System to verify ...

SciTec

Help Desk Technician

Huntsville, AL · On-site

$19.75 - $26.50/hr

An information technology (IT) Tier 1 Technician is a technology professional with an aptitude to ... Delivering support by using SciTec's help desk ticket system through JIRA software. End user ...

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It Help Desk Associate information

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How much do it help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it help desk associate in Alabama is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.99 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Alabama?

The most popular types of It Help Desk jobs in Alabama are:

What are popular job titles related to It Help Desk Associate jobs in Alabama?

For It Help Desk Associate jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Alabama look for?

The top searched job categories for It Help Desk Associate jobs in Alabama are:

What cities in Alabama are hiring for It Help Desk Associate jobs?

Cities in Alabama with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Help Desk Technician

University of Montevallo

Montevallo, AL • On-site

$19/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Posting Details
Position Information
Posting Number
S1500749
Job Title
Help Desk Technician
Position Number
T11470
Division
President - PRS
Department
Information Services & Technology-Dept
FLSA
Non-Exempt
Salary Grade
112
Salary Classification
Classified
Annual Salary Range
Hourly Salary Range
Starting at $19.00 per hour
Employment Status
Full Time 12 Mos Regular
General Description
The Help Desk Technician serves as the first point of contact for faculty, staff, and students seeking technical assistance. This role provides both traditional help desk support and hands-on classroom technology support, ensuring instructional spaces are fully functional and ready for teaching.
This position plays a critical role in supporting the academic mission by maintaining reliable classroom technology, assisting faculty with instructional tools, and delivering high-quality customer service.
Essential Job Duties
  1. Provide front-line technical support via phone, email, walk-in, and ticketing system
  2. Deliver excellent customer service with clear communication and professionalism
  3. Assist faculty, staff, and students with technical issues in real time, including in-class support
  4. Provide support for classroom technology including projectors, displays, control systems (e.g., Extron), document cameras, and audio systems
  5. Respond to urgent classroom calls to ensure minimal disruption to instruction
  6. Assist faculty with connecting devices, using presentation tools, and troubleshooting AV issues
  7. Perform routine checks of classroom technology to ensure readiness
  8. Coordinate and support setup events, presentations, and special academic needs
  9. Document classroom issues and escalate complex AV problems as needed
  10. Log, categorize, and prioritize incidents and service requests in the ticketing system (e.g., KACE or similar)
  11. Maintain accurate documentation of issues, resolutions, and follow-ups
  12. Monitor ticket queues and ensure timely resolution or escalation
  13. Troubleshoot and resolve issues related to Windows and macOS systems
  14. Support Microsoft 365 and other campus applications
  15. Assist with hardware troubleshooting, device setup, and imaging
  16. Provide basic support for printers, mobile devices, and peripherals

Additional Duties
  1. Assist with account access, password resets, and multi-factor authentication (MFA)
  2. Support systems such as email, LMS (e.g., Canvas), and administrative platforms
  3. Guide users on self-service tools and system access
  4. Escalate advanced technical or AV issues to appropriate IT or AV specialists
  5. Collaborate with Academic Support, Infrastructure, and other IS&T teams
  6. Communicate status updates clearly to users and stakeholders
  7. Create and maintain knowledge base articles and classroom support guides
  8. Identify recurring classroom or help desk issues and recommend improvements
  9. Assist in developing standardized classroom technology procedures
  10. Other duties as assign
    Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned. The individual holding this position will serve as a representative of the University and, as such, shall promote a positive impression by demonstrating a collegial and professional customer-service approach at all times.

Knowledge, Skills and Abilities
  • Strong customer service and communication skills
  • Ability to remain calm and responsive in urgent classroom situations
  • Ability to explain technical concepts to non-technical users
  • Strong organizational and multitasking abilities
  • Team-oriented with a proactive approach to problem-solving

Education and Experience
Associate's degree in Information Technology, AV Technology, or related field; Bachelor's degree preferred.
Education substituted for experience? Yes
This position requires: 1-3 years of experience in help desk, technical support, or AV support; strong troubleshooting and customer service skills
Experience substituted for education? Yes
Licenses, Certification or Registrations
Preferred Qualifications
  • Experience supporting classroom or instructional technology in higher education
  • Familiarity with AV systems (e.g., Extron, Crestron, or similar)
  • Experience with ticketing systems (e.g., KACE)
  • Knowledge of Microsoft 365, Windows, and macOS
  • Experience with LMS platforms (e.g., Canvas)
  • Familiarity with MFA tools (e.g., Duo)

Working Conditions
  • Primarily on-site with frequent movement between buildings/classrooms
  • May require early morning, evening, or occasional weekend support
  • Ability to lift and move equipment (up to ~25-40 lbs)
  • Fast-paced environment, especially during class transitions and semester start

Environmental Working Conditions
Indoor
Travel Requirements
Number of Vacancies
Desired Start Date
Physical Requirements
The physical activities required for this position involve:
Standing: Under 1/3 of the time; walking: Under 1/3 of the time; sitting: Over 2/3 of the time; using hands: Over 2/3 of the time; reaching with hands and arms: Over 1/3 of the time; climbing or balancing: Under 1/3 of the time; stooping, kneeling, crouching, or crawling: Under 1/3 of the time talking or hearing: Over 2/3 of the time.
This position requires lifting:
Up to 10 pounds: Over 2/3 of the time; Up to 20 pounds: Over 1/3 of the time; Up to 50 pounds: Under 1/3 of the time.
This position has the following special vision requirements:
• Close vision (clear vision at 20 inches or less).
• Distance vision (clear vision at 20 feet or more).
• Color vision (ability to identify and distinguish colors).
• Peripheral vision (ability to observe an area that can be seen up or down or to the left and right when vision is fixed on a given point).
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Open Date
05/11/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Additional Statement
The University of Montevallo does not discriminate against job applicants based on their national origin or citizenship or immigration status. Because of the costs associated with visa sponsorship/transfer, the University typically will not sponsor applicants for a work visa or transfer of an existing visa. No commitment for visa assistance and/or sponsorship can be made until a thorough search is conducted, including a proper and methodical review of all applicants.
EEO Statement
UM is an Equal Opportunity Institution.
Quick Link
https://jobs.montevallo.edu/postings/10305

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