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It Help Desk Associate Jobs in Alabama (NOW HIRING)

Agile Defense

Help Desk Technician

Montgomery, AL

$19.75 - $26.75/hr

... information to Team Leads in a timely manner. * Maintain current knowledge of relevant technologies ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

... information to Team Leads in a timely manner. * Maintain current knowledge of relevant technologies ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

Focus

HelpDesk Analyst

Madison, AL · On-site

$15 - $15.35/hr

High school diploma or equivalent; an associate degree in Information Technology or a related field ... and help desk software is a plus.Communication Skills: Strong verbal and written communication ...

GPC - Genuine Parts Company

IT Support I

Birmingham, AL

$20.25 - $27.75/hr

  • Medical

  • Retirement

  • PTO

Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion's IT infrastructure and environment. They run the primary point for ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Collect necessary information from customers to effectively escalate unresolved issues if needed ... Maintain current knowledge of relevant technologies. * Additional responsibilities as assigned by ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Collect necessary information from customers to effectively escalate unresolved issues if needed ... Maintain current knowledge of relevant technologies. * Additional responsibilities as assigned by ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Collect necessary information from customers to effectively escalate unresolved issues if needed ... Maintain current knowledge of relevant technologies. * Additional responsibilities as assigned by ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Collect necessary information from customers to effectively escalate unresolved issues if needed ... Maintain current knowledge of relevant technologies. * Additional responsibilities as assigned by ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL

$40K - $55K/yr

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field with ... Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field with ... Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Associate's or Bachelor's Degree in technology-related field * Work experience in a higher ... Additional Information Athens State University participates in the E-verify System to verify ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Alabama

It Help Desk Associate information

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How much do it help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it help desk associate in Alabama is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Alabama? The most popular types of It Help Desk jobs in Alabama are:
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What cities in Alabama are hiring for It Help Desk Associate jobs? Cities in Alabama with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you

Help Desk Support - Tier 1

Express Oil Change & Tire Engineers

Birmingham, AL • On-site

$18.75 - $25.25/hr

Full-time

Re-posted 8 days ago

Job description

Company Description

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.

Job Description

Your primary mission is to keep our retail stores up and running. In this entry-level IT role, you are the first line of technical support, treating our store teams as your most important customers. When a store experiences a technical issue, you are their dedicated partner in resolving it quickly and efficiently, ensuring they can get back to serving their own customers without missing a beat.

Beyond providing empathetic and urgent technical support, you will help build our team's knowledge foundation. As you resolve everyday issues, you will help convert those solutions into clear, easy-to-read guides and Standard Operating Procedures (SOPs) that empower your peers and allow store teams to troubleshoot basic issues independently.

Qualifications

  • Experience: 0-2 years in an IT Help Desk or customer service environment. (Experience supporting a retail environment is a massive plus!)

  • Customer-First Mindset: A strong passion for helping people and an understanding that internal store employees are your VIP customers.

  • Technical Skills: A foundational understanding of IT support principles (ITIL knowledge is a bonus). Familiarity with small networks, shared printers, thin clients, and basic hardware troubleshooting. Experience working with Linux systems.

  • Writing Proficiency: The ability to write clearly and translate technical jargon into simple, "step-by-step" guides for non-technical retail audiences. 

  • On-Call Schedule: Once every 6 weeks; includes evenings until 9pm/Saturday 7am-9pm/Sunday 1pm-5pm

Additional Information

Common Daily Support Tasks:

  • Access Management: Email and Active Directory password resets.

  • Printer Support: Toner/drum resets and network connectivity troubleshooting for standard and sticker printers.

  • Hardware & Point-of-Sale: Troubleshooting Clover systems and Thin Clients (e.g., network drops, replacement configurations, PXE boot issues).

  • Store Security & Communications: Basic camera support (verifying functionality, assisting with footage sharing, password resets) and VoIP phone support (paging, hold functions, ringing issues, replacements).

All of your information will be kept confidential according to EEO guidelines.

Apply