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It Help Desk Assistant Jobs in Raleigh, NC (NOW HIRING)

NV5

IT Analyst

Cary, NC

Build, configure, and deploy end-user computers * Assist senior IT staff with projects and tasks as ... t or help desk environment Work environment and physical demands of this position The ...

NV5

IT Analyst

Cary, NC · On-site

Build, configure, and deploy end-user computers * Assist senior IT staff with projects and tasks as ... t or help desk environment Work environment and physical demands of this position The ...

NV5

IT Analyst

Cary, NC

Build, configure, and deploy end-user computers * Assist senior IT staff with projects and tasks as ... t or help desk environment Work environment and physical demands of this position The ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC · On-site

$19.25 - $26/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

REVCO SOLUTIONS INC

Insurance Team Lead

Durham, NC · On-site

... · Assist with computer issues (client systems, company systems, payer websites) and opens IT Help Desk Tickets as needed. · Corresponds with and handles clients professionally as needed and ...

Ask IT consulting

Technical Specialist

Raleigh, NC · On-site

Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible ... Provide 2nd tier support for the Help Desk and occasionally staff the Help desk (route or resolve ...

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It Help Desk Assistant information

See Raleigh, NC salary details

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How much do it help desk assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for it help desk assistant in Raleigh, NC is $20.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

Can I get into an IT Help Desk Assistant with no experience?

IT Help Desk Assistant roles often do not require extensive experience and may accept candidates with basic technical knowledge, strong communication skills, and a willingness to learn. Entry-level positions may provide on-the-job training and may require familiarity with common tools like ticketing systems and operating systems. Certifications such as CompTIA A+ can improve chances of hiring without prior experience.
What are the most commonly searched types of It Help Desk jobs in Raleigh, NC? The most popular types of It Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Help Desk Assistant jobs? Cities near Raleigh, NC with the most It Help Desk Assistant job openings:
It Help Desk Assistant jobs near you

IT Analyst

NV5

Cary, NC

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 20 days ago

NV5 rating

8.3

Company rating: 8.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

139th of 446 rated engineering

Job description

NV5 (NYSE: TIC) is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastructure; Utility Services; Environmental Health Sciences; Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities where we live and work.

As engineers, architects, construction/program managers, environmental professionals and beyond, we play a significant role in shaping our communities through the services we provide. We are looking for passionate, driven individuals to join our team focused on Delivering Solutions and Improving Lives.


NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key responsibilities include:

  • Deliver hands-on hardware and software support to end users
  • Support and maintain office telecommunications systems
  • Provide technical support for office hardware, including printers and plotters
  • Accurately document, track, and resolve IT support requests
  • Perform hardware and software installations and upgrades (e.g., RAM, hard drives, video cards)
  • Execute new hire and termination IT processes, including creating and removing user, phone, and voicemail accounts, and setting up or retrieving computer systems
  • Manage moves, adds, and changes involving hardware, software, cabling, and telephone/voicemail systems
  • Build, configure, and deploy end-user computers
  • Assist senior IT staff with projects and tasks as assigned
  • Travel locally between offices as required

**Please note, this is not a remote position.


• College or technical school education in an IT-related field, or equivalent hands-on experience
• 2–4 years of experience in an IT support or help desk environment

Work environment and physical demands of this position

The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the organization), reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

  • Will frequently need to position self to maintain computers and equipment under desks.
  • Will frequently move equipment weighing up to 40 lbs.

NV5 offers a competitive compensation and benefits package including medical, dental, life insurance, PTO, 401(k) and professional development/advancement opportunities.

NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

What NV5 employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

NV5 logo

About NV5

Sourced by ZipRecruiter

NV5 is a renowned company based in Los Angeles, CA, US, that operates in the architecture, engineering, and consulting industry. Officially established in 2009, this company provides technical engineering and consulting solutions that cater to public and private sectors globally. The firm is adept in a wide range of services, including infrastructure, energy, construction, program management, and environmental services. As part of its mission, NV5 seeks to deliver solutions that enhance communities and safeguard the environment meticulously.

Industry

Civil engineering construction

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

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