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It Help Desk Assistant Jobs in Raleigh, NC (NOW HIRING)

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

Providing Tier 1 and Tier 2 IT support and managing help desk tickets * Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration * Remote management tools

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

defi AUTO LLC

Client Support Desk Analyst

Raleigh, NC · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC

Company Description We(US IT Solution) are focused on imparting effective business staffing ... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ...

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Create, deploy, manage approved software packages. * Assist with inventory tracking, device ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC · On-site

$18.25 - $25/hr

Create, deploy, manage approved software packages. * Assist with inventory tracking, device ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...

PHARPOINT RESEARCH INC

IT Intern

Durham, NC

$13.50 - $18/hr

... help desk triage, control and inventory of IT assets throughout the enterprise, support of ... Monitor all internal information systems and assist in required maintenance. * Comply with ...

PharPoint Research, Inc

IT Intern

Durham, NC · On-site

$13.50 - $18/hr

... help desk triage, control and inventory of IT assets throughout the enterprise, support of ... Monitor all internal information systems and assist in required maintenance. * Comply with ...

Pharpoint Research

IT Intern

Durham, NC · On-site

$13.50 - $18/hr

... help desk triage, control and inventory of IT assets throughout the enterprise, support of ... Monitor all internal information systems and assist in required maintenance. * Comply with ...

HUMACYTE GLOBAL INC

Sr. IT Support Specialist

Durham, NC · On-site

Information Technology LOCATION: Durham, NC, Onsite/Not Remote COMPANY: Humacyte Inc (Nasdaq: HUMA ... Serve as the escalation point for frontline / junior help desk staff on complex or high-priority ...

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All JobsIt Help Desk JobsIt Help Desk Assistant JobsIt Help Desk Assistant Jobs in Raleigh, NC

It Help Desk Assistant information

See Raleigh, NC salary details

$10

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$32

How much do it help desk assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it help desk assistant in Raleigh, NC is $20.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

Can I get into an IT Help Desk Assistant with no experience?

IT Help Desk Assistant roles often do not require extensive experience and may accept candidates with basic technical knowledge, strong communication skills, and a willingness to learn. Entry-level positions may provide on-the-job training and may require familiarity with common tools like ticketing systems and operating systems. Certifications such as CompTIA A+ can improve chances of hiring without prior experience.
What are the most commonly searched types of It Help Desk jobs in Raleigh, NC? The most popular types of It Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Help Desk Assistant jobs? Cities near Raleigh, NC with the most It Help Desk Assistant job openings:
It Help Desk Assistant jobs near you

Bilingual Help Desk Analyst (Spanish) (Locals Preferred)

360 IT Professionals

Durham, NC

$19.75 - $27/hr

Contractor

Re-posted 27 days ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Responsibilities include:

Monitoring incoming issues that are resolved by the front line Help Desk staff

Diagnosing the root cause and resolving isolated issues

Escalating customer issues to development staff

Recommending product and process improvement strategies based on perceived trends or patterns in field issues

Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

Qualifications

Skill
Experience and knowledge of browser-based applications.
Experience researching, analyzing and interpreting automated system problems.
Experience working in a Application/Production Support based (not hardware) help desk environment.
Working knowledge of Social Services and Medicaid programs and systems.

Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.

English/Spanish Bilingual required

Additional Information

Thanks and Regards,

Karan Sharma

510-254-3300 ext. 150

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