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It Field Support Jobs in Michigan (NOW HIRING)

Kendall Group

IT Support Specialist

Portage, MI · On-site

Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information ... Associate's degree in computer technology or related field, certification, or equivalent work ...

Kendall Group

IT Support Specialist

Portage, MI · On-site

Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information ... Associate's degree in computer technology or related field, certification, or equivalent work ...

PRAB, Inc.

IT SUPPORT SPECIALIST

Kalamazoo, MI · On-site

Overview The IT Support Specialist provides day-to-day technical support, manages employee IT ... field, or equivalent professional experience. • Experience providing technical support in a ...

710LABS

IT Support Specialist

River Rouge, MI · On-site

IT Support Specialist 710 Labs is an award-winning multi-state cannabis brand obsessed with making the richest flavored, organic, small batch cannabis on the planet. We are the OGs that hand select ...

710LABS

IT Support Specialist

River Rouge, MI · On-site

IT Support Specialist 710 Labs is an award-winning multi-state cannabis brand obsessed with making the richest flavored, organic, small batch cannabis on the planet. We are the OGs that hand select ...

710 Labs

IT Support Specialist

River Rouge, MI · On-site

$55K - $65K/yr

As an IT Support Specialist, you will be responsible for providing technical support for the organization's IT systems and networks, ensuring optimal performance and security, as well as supporting ...

Epitec

IT Support Analyst

Burton, MI · On-site

$26 - $28/hr

Job #106368 Job Title: IT Support Location: Burton, MI. Job Type: W2 contract Expected hours per week: 40 hours per week Schedule: Onsite Hours: 3pm-11:30pm EST Pay Range: $26-28 Job Summary The Site ...

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It Field Support information

See Michigan salary details

$8

$25

$45

How much do it field support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it field support in Michigan is $25.38, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $31.83 per hour, depending on experience, location, and employer.

What is an IT Field Support specialist?

An IT Field Support specialist is a professional responsible for providing on-site technical assistance and support to organizations and end-users. Their duties often include troubleshooting hardware and software issues, installing and configuring equipment, and maintaining network infrastructure at various locations. They play a crucial role in ensuring that IT systems run smoothly and efficiently, minimizing downtime and resolving technical problems quickly. IT Field Support specialists may work for IT service providers, large corporations, or as part of internal IT departments.

What are the key skills and qualifications needed to thrive as an IT Field Support specialist?

To thrive as an IT Field Support specialist, you need strong troubleshooting skills, knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with remote desktop tools, ticketing systems, and network diagnostics tools is essential. Excellent communication, customer service orientation, and patience are standout soft skills in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and maintain high user satisfaction.

What are some common challenges faced by IT Field Support professionals, and how can they be managed effectively?

IT Field Support professionals often encounter challenges such as troubleshooting diverse hardware and software issues in various environments, managing urgent requests across multiple locations, and communicating clearly with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks efficiently, and continually update technical skills. Building strong relationships with end-users and collaborating closely with other IT team members also helps in resolving issues more quickly and ensuring consistent support.

What is the difference between It Field Support vs Help Desk Technician?

AspectIt Field SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site at client locations, field visitsOffice-based, remote or on-site support
Employer & Industry UsageIT service providers, large corporationsCorporate IT departments, MSPs
Common Search & ComparisonYesYes

It Field Support and Help Desk Technician roles both involve troubleshooting and resolving IT issues. However, It Field Support typically requires on-site visits to client locations and involves more hardware setup and maintenance, while Help Desk Technicians primarily provide remote or on-site support within an organization. Both roles share similar certifications and are essential in IT service delivery, but they differ mainly in work environment and scope of responsibilities.

What are popular job titles related to It Field Support jobs in Michigan?

For It Field Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching It Field Support jobs in Michigan look for?

The top searched job categories for It Field Support jobs in Michigan are:

It Field Support jobs near you
Infographic showing various It Field Support job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 8% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,799 per year, or $25.4 per hour.

Field Restaurant Technology Support Specialist

McDonald's

Ann Arbor, MI • On-site

$17 - $20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Visit assigned restaurants regularly to inspect and identify issues with restaurant technology.

  • Troubleshoot hardware, software, and connectivity problems affecting restaurant operations and coordinate repairs.

  • Install, replace, configure, and test hardware components, and maintain inventory of equipment and supplies.

McDonald's rating

5.1

Company rating: 5.1 out of 10

Based on 11,142 frontline employees who took The Breakroom Quiz

60th of 107 rated fast food restaurants

Job description

Field Restaurant Technology Support Specialist
Pay: $17.00 - $20.00 per hour, based on experience
Position Summary
We are seeking a hands-on, self-motivated Field Restaurant Technology Support Specialist to support multiple McDonald's restaurants throughout Southeast Michigan.
This is NOT a traditional IT help desk position. This role requires working inside the restaurants, inspecting equipment, troubleshooting technology issues, coordinating with McDonald's approved technology vendors and help desks, and helping keep our restaurant technology operating at peak performance.
The ideal candidate enjoys solving problems, working with people, and taking ownership of technology in a fast-paced restaurant environment. Most of your workday will be spent traveling between restaurant locations rather than sitting behind a desk.
Candidates with strong technical aptitude but limited professional experience are encouraged to apply. We are willing to train the right individual who demonstrates initiative, strong problem-solving skills, and a commitment to learning.
Primary Responsibilities
  • Visit assigned restaurants on a regular schedule to inspect restaurant technology and identify issues before they become major problems.
  • Perform routine technology walks to proactively identify equipment failures, damaged cables, worn peripherals, printer supply shortages, loose connections, and other conditions that may impact restaurant operations.
  • Troubleshoot hardware, software, and connectivity issues affecting restaurant operations.
  • Work directly with McDonald's approved technology support centers and vendors to diagnose and resolve equipment issues.
  • Install, replace, configure, and test approved hardware components when appropriate.
  • Coordinate equipment repairs with outside service providers.
  • Verify that repaired equipment is functioning properly before leaving the restaurant.
  • Maintain inventory of replacement equipment, cables, peripherals, batteries, and technology supplies.
  • Document service calls, repairs, and follow-up actions.
  • Train restaurant managers and employees on proper use of restaurant technology when needed.
  • Assist with restaurant technology upgrades, installations, and new equipment rollouts.
  • Perform preventive maintenance to maximize equipment uptime.
  • Identify recurring technology issues and recommend long-term solutions.
  • Respond to urgent technology issues that impact restaurant operations.
  • Maintain a professional working relationship with restaurant management while providing outstanding customer service.

Technology You May Support
Examples include:
  • Point-of-Sale (POS) systems
  • Self-Order Kiosks
  • Digital Menu Boards
  • Drive-Thru Headsets
  • Kitchen Video Systems (KVS)
  • Back Office Computers
  • Routers, Switches, Firewalls, and Network Equipment
  • Receipt Printers
  • Label Printers
  • Office Printers
  • Cash Drawers
  • Credit Card Terminals
  • Tablets and Handheld Devices
  • Internet Connectivity
  • Wi-Fi Equipment
  • Basic Security Camera Troubleshooting
  • Restaurant Audio Systems
  • Digital Drive-Thru Equipment
  • Mobile Order & Pay devices
  • Restaurant peripherals and associated hardware

What This Job Is NOT
This position is not a traditional IT support or help desk role.
This is not:
  • A remote or work-from-home position.
  • A desk job where you spend the day behind a computer.
  • A software development or programming position.
  • A job where you simply open support tickets and wait for someone else to fix the problem.
  • A role that supports employees over the phone from a central office.

Instead, this is a hands-on field support position where you will spend the majority of your day inside our restaurants.
You will:
  • Visit multiple restaurant locations each day.
  • Inspect technology and equipment to identify potential issues before they become failures.
  • Troubleshoot problems on-site.
  • Work alongside restaurant managers and crew members to resolve technology issues.
  • Coordinate with McDonald's approved technology support providers and vendors while remaining on-site to test solutions and ensure equipment is fully operational.
  • Take ownership of keeping restaurant technology functioning so restaurant teams can focus on serving customers.

If you enjoy solving problems, working independently, traveling between locations, and seeing the immediate impact of your work, this position offers an exciting opportunity to make a difference every day.
Qualifications
Qualified candidates should possess:
  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and communication skills.
  • Ability to work effectively with restaurant managers and employees.
  • Ability to learn new technologies quickly.
  • Ability to work independently with minimal supervision.
  • Strong organizational skills and attention to detail.
  • Basic understanding of computers, networking, and electronic equipment.
  • Ability to prioritize multiple tasks and respond to changing business needs.
  • Ability to safely lift up to 40 pounds.
  • Ability to use ladders and basic hand tools when needed.

Transportation Requirements
Because this position supports multiple restaurant locations, candidates must have:
  • A valid driver's license.
  • Reliable personal transportation.
  • Current automobile insurance meeting Michigan legal requirements.
  • A driving record that allows them to safely perform the duties of the position.

Travel between restaurant locations is an essential function of this role.
Mileage reimbursement is provided for business-related travel between restaurant locations in accordance with company policy.
Preferred Qualifications
Experience with any of the following is a plus:
  • Restaurant technology
  • Retail technology
  • Computer repair
  • Network troubleshooting
  • Electronics
  • Information Technology
  • Robotics
  • Engineering
  • Field Service
  • Technical Support
  • POS Systems

Students or recent graduates pursuing degrees in Information Technology, Computer Science, Robotics, Engineering, or related technical fields are encouraged to apply.

What McDonald's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About McDonald's

Sourced by ZipRecruiter

What began as a small drive-in restaurant in San Bernardino, California and has grown into an American icon that proudly serves 63 million customers every day around the globe. While much has changed over the last six decades, Ray Kroc's original commitment to Quality, Service, Cleanliness and Value has endured and made McDonald's a trusted favorite for over 65 years.

Industry

Food services and drinking places and restaurants

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

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