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It Customer Service Jobs (NOW HIRING)

Labcorp

IT Customer Service Specialist

Tampa, FL · On-site

$20/hr

Labcorp is seeking an IT Customer Service Specialist for a dynamic team. Work Schedule: This is a fulltime, non-exempt (hourly) position assigned to a First Shift schedule, with standard business ...

MMC Group

IT Customer Service Representative

Irving, TX · Remote

$22.23/hr

Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores. * Assists ...

VSolvit

IT CUSTOMER SERVICE SUPPORT SPECIALIST

Norfolk, VA · On-site

$28K - $38K/yr

Job Summary VSolvit is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational ...

Visionary Technology Consultants

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IT Customer Support Technician

Houston, TX · On-site

$22 - $25/hr

Incident Service Levels are defined and tracked for team and individual performance results ... and technology. Our proven solutions have enabled our customers to keep pace with the rapid ...

KBR

Senior IT Customer Support

Niceville, FL

Title: Senior IT Customer Support Belong. Connect. Grow. with KBR! KBR's National Security ... This role functions as a dedicated remote-triage and inbound service desk position based entirely ...

New

DataTrust Technologies

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IT Support Specialist

Loxley, AL · On-site

$15 - $20/hr

Previous experience in IT, customer service, or other related fields * Work fast paced, with detailed execution until task/job complete * Ability to build rapport with clients * Strong ...

Beyond SOF

IT Customer Relationship Manager

Richmond, VA · On-site

The position will also manage escalations for work within the service, product and project delivery ... Required 6 Years Experience working in Information Technology (including knowledge of SDLC, Agile ...

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It Customer Service information

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How much do it customer service jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for it customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are IT Customer Service representatives?

IT Customer Service representatives are professionals who assist customers with technical issues related to computer systems, software, hardware, and network connectivity. They provide support via phone, email, chat, or in person to resolve problems, answer questions, and guide users through troubleshooting steps. Their goal is to ensure customers' technology works smoothly, helping both internal employees and external clients. This role often requires strong communication skills, technical knowledge, and problem-solving abilities.

What are some common challenges IT Customer Service representatives face, and how can they effectively handle them?

IT Customer Service representatives often encounter challenges such as troubleshooting complex technical issues remotely, balancing high ticket volumes, and communicating effectively with users who have varying levels of technical knowledge. To handle these situations successfully, it's important to practice patience, use clear and jargon-free language, and follow structured problem-solving processes. Additionally, collaborating with IT specialists and regularly updating technical knowledge can help resolve issues efficiently and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as an IT Customer Service Representative, and why are they important?

To thrive as an IT Customer Service Representative, you need a solid understanding of computer systems, troubleshooting techniques, and strong communication skills, often supported by a relevant degree or technical certifications like CompTIA A+. Familiarity with help desk software, ticketing systems, and remote support tools is typically required. Patience, problem-solving abilities, and a customer-focused mindset help you stand out in resolving technical issues efficiently. These skills ensure effective support, quick issue resolution, and high customer satisfaction in a technology-driven environment.

What is the difference between It Customer Service vs Technical Support Specialist?

AspectIt Customer ServiceTechnical Support Specialist
CredentialsBasic IT knowledge, customer service skillsTechnical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, call centers, remote supportOn-site or remote technical troubleshooting
Employer & IndustryIT service providers, tech companies, internal IT departmentsIT vendors, software companies, hardware providers
Search & Comparison IntentCustomer support roles, IT help desk jobsTechnical troubleshooting, IT support roles

While both roles involve assisting users with IT issues, It Customer Service focuses on providing general support and customer communication, whereas Technical Support Specialists handle more technical troubleshooting and problem resolution. The latter often requires technical certifications and deeper technical knowledge.

More about It Customer Service jobs
What cities are hiring for It Customer Service jobs? Cities with the most It Customer Service job openings:
What are the most commonly searched types of It Customer Service jobs? The most popular types of It Customer Service jobs are:
What states have the most It Customer Service jobs? States with the most job openings for It Customer Service jobs include:
What job categories do people searching It Customer Service jobs look for? The top searched job categories for It Customer Service jobs are:
It Customer Service jobs near you
Infographic showing various It Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
IT Customer Service Specialist

IT Customer Service Specialist

Labcorp

Tampa, FL • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Labcorp rating

6.5

Company rating: 6.5 out of 10

Based on 1,099 frontline employees who took The Breakroom Quiz

78th of 103 rated laboratories

Job description

Labcorp is seeking an IT Customer Service Specialist for a dynamic team.

Work Schedule:This is a fulltime, non-exempt (hourly) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 9:00 a.m. to 5:30 p.m. EST.Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Job Responsibilities:

  • Provides first-level technical support to the company for user inquiries and system security.

  • Assists users with log-on problems, reinstating revoked security, and changes in access privileges.

  • Troubleshoots system errors and lockups, and answers how-to system security questions.

  • Routes second-level system questions to the appropriate individual/department.

  • Processes all mainframe security requests and purchase approval security requests.

  • Specific position responsibilities are to assist divisional LabCorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue, which can include 50 - 90 incoming calls per day.

  • Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support.

  • Staffing of the position is imperative to maintaining and improving IT service levels and call center metrics

Minimum Qualifications:

  • HS Diploma

  • 1 or more years' experience in IT Customer Service

  • 1 or more years' customer support experience

  • 1 or more years' experience with strong phone contact handling skills and active listening abilities

Preferred Qualifications:

  • Bachelor's Degree

  • 1 or more years' experience in a high volume, inbound call environment(50+calls/day).

  • Current or prior Labcorp experience

Additional Job Standards:

  • Excellent communication and presentation skills

  • Ability to multitask, prioritize and manage time effectively

Application Window: 6/19/2026

Pay Range: $20/hr

All job offers will bebased on a candidate's skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.Employees who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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