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It Customer Service Jobs (NOW HIRING)

CVS Health

IT Customer Service Analyst

Smithfield, RI · On-site

$21.10 - $44.99/hr

... while delivering customer service. Documents solutions, contributes to knowledge bases, and ... Image, configure, and deploy computers and equipment to end users locally and nationally. * IT Asse ...

KBR, Inc.

Senior IT Customer Support

Alexandria, VA · On-site

Title: Senior IT Customer Support Belong. Connect. Grow. with KBR! KBR's National Security ... This role functions as a dedicated remote-triage and inbound service desk position based entirely ...

KBR

Senior IT Customer Support

Chandler, AZ · On-site

Title: Senior IT Customer Support Belong. Connect. Grow. with KBR! KBR's National Security ... This role functions as a dedicated remote-triage and inbound service desk position based entirely ...

KBR

Senior IT Customer Support

Lexington Park, MD · On-site

Title: Senior IT Customer Support Belong. Connect. Grow. with KBR! KBR's National Security ... This role functions as a dedicated remote-triage and inbound service desk position based entirely ...

King County

IT Customer Success Manager

Seattle, WA · On-site

$160K - $203K/yr

Career Service (Exec) Job Number: 2026-27814 Department: KCIT - Information Technology Division ... King County Department of Information Technology (KCIT) is seeking IT Customer Success Managers to ...

Rosendin Electric, Inc.

YOUR NEXT OPPORTUNITY Sr. IT Customer Success Specialist - Enterprise Application is responsible for serving as the primary liaison between the IT Enterprise Applications team and business users ...

MAC DISCOUNT LLC

Facility IT Support

Saint Peters, MO · On-site

$19 - $20/hr

Employee Referral Program * 5 days PTO after 90 days of employment Warehouse Support- warehouse IT, customer service reps, listing reviewers #MACW MAC.BID is an equal-opportunity workplace. We will ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

GOODWILL CENTRAL COAST

IT Support Technician

Salinas, CA · On-site

$27 - $28/hr

IT Support Technician Goodwill Central Coast - Salinas, CA Join a Mission-Driven Organization ... Strong troubleshooting, communication, and customer service skills * Ability to work independently ...

Paul Hastings

IT Supervisor

Washington, DC

$95K/yr

The IT Supervisor will supervise assigned office(s) IT daily operations, staff, and reporting systems compliance, providing expert level technology customer service, and keeping management apprised ...

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It Customer Service information

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How much do it customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for it customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an IT Customer Service representative?

IT Customer Service representatives are professionals who assist customers with technical issues related to computer systems, software, hardware, and network connectivity. They provide support via phone, email, chat, or in person to resolve problems, answer questions, and guide users through troubleshooting steps. Their goal is to ensure customers' technology works smoothly, helping both internal employees and external clients. This role often requires strong communication skills, technical knowledge, and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an IT Customer Service representative?

To thrive as an IT Customer Service Representative, you need a solid understanding of computer systems, troubleshooting techniques, and strong communication skills, often supported by a relevant degree or technical certifications like CompTIA A+. Familiarity with help desk software, ticketing systems, and remote support tools is typically required. Patience, problem-solving abilities, and a customer-focused mindset help you stand out in resolving technical issues efficiently. These skills ensure effective support, quick issue resolution, and high customer satisfaction in a technology-driven environment.

What are some common challenges IT Customer Service representatives face, and how can they effectively handle them?

IT Customer Service representatives often encounter challenges such as troubleshooting complex technical issues remotely, balancing high ticket volumes, and communicating effectively with users who have varying levels of technical knowledge. To handle these situations successfully, it's important to practice patience, use clear and jargon-free language, and follow structured problem-solving processes. Additionally, collaborating with IT specialists and regularly updating technical knowledge can help resolve issues efficiently and improve customer satisfaction.

What is the difference between It Customer Service vs Technical Support Specialist?

AspectIt Customer ServiceTechnical Support Specialist
CredentialsBasic IT knowledge, customer service skillsTechnical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentHelp desks, call centers, remote supportOn-site or remote technical troubleshooting
Employer & IndustryIT service providers, tech companies, internal IT departmentsIT vendors, software companies, hardware providers
Search & Comparison IntentCustomer support roles, IT help desk jobsTechnical troubleshooting, IT support roles

While both roles involve assisting users with IT issues, It Customer Service focuses on providing general support and customer communication, whereas Technical Support Specialists handle more technical troubleshooting and problem resolution. The latter often requires technical certifications and deeper technical knowledge.

Which IT customer service job is the highest paid?

The highest-paid IT customer service roles typically include senior technical support managers, IT service managers, or roles involving specialized skills such as network or cybersecurity support. These positions often require extensive experience, certifications, and leadership responsibilities, leading to higher salaries compared to entry-level customer service roles.
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What states have the most It Customer Service jobs?

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It Customer Service jobs near you
Infographic showing various It Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

IT Customer Service Technician

Redstone Arsenal, AL • On-site

Agile Defense
IT Services • 201 - 500 employees
Learn more about Agile Defenseexternal

Full-time

Re-posted 8 days ago

Job description

About Agile Defense
 
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
 
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.

Requisition #: 1772
Job Title: IT Customer Service Technician
Location: On-Site, Redstone Arsenal, AL
Clearance Level: Secret, Must Have Clearance to Start
Required Certification(s): Must be IAT Level I (A+ce, Net+ce; Security+ce preferred) certified 
Job Description

JOB DUTIES AND RESPONSIBILITIES

  • End user support, ticket response, resolution, and escalation for apps/SP.
  • Respond to inquiries from computer users and assist in resolving IT problems. Diagnose computer hardware and software issues.
  • Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
  • Diagnose the nature of the problem and walk the customer through the problem-solving steps.
  • Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
  • Be procient in the software and hardware used by the government. Be able to readily provide guidance and resolve issues.
  • Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
  • Operate and provide technical assistance on computer equipment, including desktops, laptops,
    portable computers, high-speed printers, scanners, plotters, printers, mobile devices, and other specialized computer equipment.
  • Operate and assist with Video Teleconferencing (VTC) and meeting equipment
  • Other duties as assigned to support overall IT operations and team goals in support of the mission
Education and Background
  • High School Diploma / GED.
Years of Experience
Required Skills
  • Must have an active Secret clearance 
  • Must be able to obtain Security+ certification within 6 months of start
  • Must have at least 2 years of experience in IT or Technical Customer Service
Preferred Skills
  • IAT Level I (A+ce, Net+ce; Security+ce preferred) certified
  • Experience with Active Directory, Windows 11, Beyond Trust, technical understanding of MS Office
  • Experience with SCCM (Systems Center Configuration Manager)
  • Experience with VPN (Virtual Private Network) and VTC (Video Teleconference)
  • Experience with Windows11 tool, RDP (Remote Desktop Protocol)
  • Experience troubleshooting laptops, printers, and cell phones.
  • Some IT experience, preferably DoD/W
  • Excellent Customer Service skills.
  • Professional demeanor and appearance.
  • Good communication skills.
  • Must be able to work with a diverse and dynamic team.
  • Time management
  • Flexibility with time and availability to support the mission
  • Other duties as assigned to support the mission
Working Conditions

Environmental Conditions

  • 100% Onsite Support Required. Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Typical Physical Requirements

  • Ability to remain in a stationary position (sitting/standing) for extended periods, up to [4] hours
  • Ability to operate a computer and other office equipment, including frequent use of hands for typing
  • Ability to communicate effectively in person, by phone, and in writing
  • Occasionally move about the office to access files, equipment, or attend meetings
  • Visual acuity sufficient to read printed and electronic documents, and to view a computer screen for extended periods.
Our Core Values
 
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. 
 
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
 
  • Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
  • Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
  • Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
  • Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
  • Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
  • Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.
 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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